Les ressources et les lectures suggérées dont il est question dans cette composante de la trousse sont énumérées ici. Il existe une liste comparable pour chaque élément, ainsi qu’une compilation de toutes les ressources et lectures dont il est question dans toutes les composantes de la trousse, qui est disponible ici.

Canada Health Infoway. Change Management. (Guide)

Incident Analysis Collaborating Parties. Canadian Incident Analysis Framework. Edmonton, AB: Canadian Patient Safety Institute; 2012. (Guide, tools, 133 pages)

Figure 3.14: Useful questions in designing data collection.

Saskatoon Health Quality Council. Quality Insight. (Program, indicators, videos, resources)

Boston Consulting Group (BCG). “The Hard Side of Change Management” DICE – How to beat the odds in program execution. (Tool)

Institute for Healthcare Improvement (IHI). How to Improve. 2014. (Guide, tools, open access)

Kotter J. The 8-Step Process for Leading Change. (Guide, books $)

NHS England. Patient Safety Resources: Root Cause Analysis (RCA) Investigation. 2010 (Guide, toolkit)

Root Cause Analysis (RCA) Investigation Action Plan Templates.

Prosci Learning Centre. ADKAR: Knowledge, Ability and Reinforcement making the change. 2006. (Tool)

Recommandations de lectures

Dickson G, Lindstrom R, Black C, Van der Gucht D. Management in Canadian Healthcare Organizations. Ottawa, ON: Canadian Health Services Research Foundation; 2012. (Report, 32 pages)

Safer Healthcare Now! Improvement Frameworks: Getting started kit. 2011. (Guide, 54 pages)

Vakery P, Antonio K. Change management for effective quality improvement: a prime. American Journal of Medical Quality. 2010; 25(4): 268–273. DOI: 10.1177/1062860610361625. (Journal article, open access)