Patient (resident, client) and family (caregiver) refer to a person who is receiving, has received, or has requested healthcare and to the person(s) the patient wants to have involved in care. Some patients and families act as partners who share their experiences or represent the patient perspective in patient safety improvements.

CPSI firmly believes that patients and families bring a unique and expert perspective to patient safety efforts. That is why we partner with patients and families in everything we do – and support others in doing the same. CPSI has supported the network of patients and families which formally became Patients for Patient Safety Canada (PFPSC) in 2006. The volunteer PFPSC members, most of whom have experienced the harmful consequences of unsafe care, are driven by a mission to represent the patient voice in patient safety improvements at all system levels, and a vision of "every patient safe."

The topics in this section focus on tools and resources for patients and their families to be involved in their own care, as well as support for healthcare providers and leaders to facilitate partnership with patients and families for patient safety improvement.