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Improving Culture

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Strengthening a safety culture necessitates interventions that simultaneously enable, enact and elaborate in a way that is attuned to the existing culture. A patient safety culture encompasses key concepts of:

safety science
implementation science
psychological safety
patient and family engagement
measurement
leadership, and
teamwork/communication.

The topics in this section reflect work in each of these fields. The products are intended to emphasize knowledge translation and create cultural shifts in thought and action.

Tools and Resources
News
Events

Teamwork and Communication: Safety Improvement Project

What is TeamSTEPPS? TeamSTEPPS is a teamwork system program developed jointly by the Department of Defense (DoD) and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional...

January, 2019

Report on the Integration of the Safety Competencies Framework

CPSI is pleased to present a comprehensive new report on the integration and impact of the Safety Competencies Framework (SCF) originally launched in 2008 in partnership with the Royal...

September, 2017

The Measurement and Monitoring of Safety

Rewiring your thinking on measuring and monitoring of patient safety. Patient safety refers to more than just looking at harm that has occurred in the past. Understanding the difference between the...

July, 2016

Leader

Shifting to a positive patient safety culture isn't easy for healthcare leaders. Your teams are inundated with information, treatment options, and complicated systems...

July, 2016

Provider

Patient safety is complex. As a healthcare provider, you're inundated with information, treatment options, and complicated systems and procedures. Your time is...

July, 2016

Public

When you or a family member needs medical attention, you expect safe, thorough care. You also expect to be heard. No one knows your own body and...

July, 2016

SHIFT to Safety

Improving patient care safety and quality in Canada requires everyone’s involvement—patients and their families, healthcare providers, and leaders in healthcare organizations....

July, 2016

Leading Large Scale Change (Reference List)

Purpose The purpose of this document is to provide a summary of frameworks and strategies for leading large scale change. The intent is that this paper will provide the background for open...

January, 2016

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Related information

Public

Shift to advocate for healthcare safety. Empower yourself with information and tools to help you ask good questions, connect with the right people, and learn as much as you can to keep you or a family member safe while receiving healthcare.

Provider

Shift to prioritize safety when caring for patients. Get information and tools to help you answer critical questions, work together as a healthcare “team,” respond effectively to safety incidents, and reduce the risk of patient injury.

Leader

Shift to a positive patient safety culture. Discover tools and resources to help you inspire a lasting, positive patient safety culture by capitalizing on learning opportunities, team performance, organizational change readiness, and safety incident management.