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The resources and recommended readings referred to in this component of the toolkit are listed in this section. A similar list is available for each component and a compilation of all the resources and readings referred to in all toolkit components is available here:

Accreditation Canada. Canadian Health Accreditation Report: Building a stronger health system through leadership. Ottawa, ON: Accreditation Canada; 2014. (Report, 25 pages)

Accreditation Canada. Culture of care: Qmentum Quarterly. 2013: 6(2). (Periodical publication, 40 pages)

Alberta Health Services (AHS). AHS Quality and Patient Safety Strategic Outline. 2009. (Framework, 1 page)

Alberta Health Services Engagement and Patient Experience Department. Resource Toolkit for Engaging Patient and Families at the Planning Table. 2014. (Toolkit, 27 pages)

BC Patient Safety & Quality Council. Culture Change Toolbox. 2013. (Toolkit, 28 pages)

BC Patient Safety & Quality Council. Culture Improvement in Surgery. (Toolkit)

Capital Health. Patient Safety – Be Involved (Guide for patients/families)

Legislative Assembly of Ontario. Tommy Douglas Act (Patients’ Bill of Rights), 2003. (Legislation)

Ontario Hospital Association, Your Health Care – Be Involved: Acute Sector, 2005 (Toolkit, for patients)

Province of Alberta. Regional Health Authorities Act - Patient Concerns Resolution. Alberta Regulation 124/2006. (Legislation)

The Hospital for Sick Children, Management of Staff Involved in Healthcare Associated Harm: A Fair and Just Culture, 2013 )

Agency for Healthcare Research and Quality (AHRQ). AHRQ Patient Safety Tools and Resources. Rockville, MD: AHRQ; 2015. (Toolkit)

Joint Commission Center for Transforming Healthcare. Creating a Safety Culture (video). 2012. (Video, 4 min)

Med Star Health. Annie's Story: How A System's Approach Can Change Safety Culture. 2014. (Video, 5 min)

TEDx. Building a Psychologically Safe Workplace: Amy Edmondson at TEDxHGSE (video). 2014. (Video, 11 min).

Recommended Readings

Accreditation Canada. Required Organizational Practices: Handbooks. Ottawa, ON: Accreditation Canada;   (Guide, standards)

Canadian Patient Safety Institute (CPSI). CPSI Governance Toolkit: Guidelines and tools for governors. (Collection of resources)

The Canadian Medical Protective Association (CMPA). Good Practices Guide: Patient safety. Ottawa, ON: CMPA. (Guide)

The Canadian Medical Protective Association (CMPA). Learning from Adverse Events: Fostering a just culture of safety in Canadian hospitals and healthcare institutions. Ottawa, ON: CMPA; 2009. (Guide)

Frank JR, Brien S, (editors) on behalf of The Safety Competencies Steering Committee. The Safety Competencies: Enhancing patient safety across the health professions. Ottawa, ON: Canadian Patient Safety Institute, 2008. (Guide, 56 pages)

NHS England. Seven Steps to Patient Safety. 2004. (Guide, 192 pages)

Washington State Hospital Association (WSHA). Patient Safety: Transforming culture toolkit. 2013. (Toolkit, 28 pages)