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The resources and recommended readings referred to in this component of the toolkit are listed in this section. A similar list is available for each component and a compilation of all the resources and readings referred to in all toolkit components is available here:

Canada Health Infoway. Change Management. (Guide)

Incident Analysis Collaborating Parties. Canadian Incident Analysis Framework. Edmonton, AB: Canadian Patient Safety Institute; 2012. (Guide, tools, 133 pages)

Figure 3.14: Useful questions in designing data collection.

Saskatoon Health Quality Council. Quality Insight. (Program, indicators, videos, resources)

Boston Consulting Group (BCG). “The Hard Side of Change Management” DICE – How to beat the odds in program execution. (Tool)

Institute for Healthcare Improvement (IHI). How to Improve. 2014. (Guide, tools, open access)

Kotter J. The 8-Step Process for Leading Change. (Guide, books $)

NHS England. Patient Safety Resources: Root Cause Analysis (RCA) Investigation. 2010 (Guide, toolkit)

Root Cause Analysis (RCA) Investigation Action Plan Templates.

Prosci Learning Centre. ADKAR: Knowledge, Ability and Reinforcement making the change. 2006. (Tool)

Recommended Readings

Dickson G, Lindstrom R, Black C, Van der Gucht D. Management in Canadian Healthcare Organizations. Ottawa, ON: Canadian Health Services Research Foundation; 2012. (Report, 32 pages)

Safer Healthcare Now! Improvement Frameworks: Getting started kit. 2011. (Guide, 54 pages)

Vakery P, Antonio K. Change management for effective quality improvement: a prime. American Journal of Medical Quality. 2010; 25(4): 268–273. DOI: 10.1177/1062860610361625. (Journal article, open access)