Peer-to-Peer Support (Second Victim
Phenomenon) - An ever-growing body of evidence demonstrates that health
professionals feel emotionally distressed after a patient safety incident
(PSI), and there is an emerging recognition of the potential negative impact on
both the health professionals’ health and on patient safety. As a result of this recognition, healthcare
organizations are seeking ways to support health professionals who are
emotionally traumatized after a PSI.
Victim Phenomenon is a real and serious consequence related to health care
roles. Different studies estimate that
the prevalence of the Second Victim Phenomenon ranges from 10.4% up to 43.3
%. Although there seems to be great
interest in the topic, there are very few comprehensive programs specifically
designed to address second victim phenomenon with even fewer and less developed
caused by patient safety incidents, particularly harmful incidents can have
negative effects on the care providers health and well-being and the safety of
patient care. If not addressed, the
provider may suffer in silence, change their role, leave the profession and
some very unfortunately, will become victims of suicide. As a result, the Canadian Patient Safety
Institute (CPSI) has been working to increase awareness of the second victim
phenomenon and available resources.
support programs are mainly targeted at emotionally supporting health care
providers that have experienced a patient safety incident, CPSI’s commitment to
patient safety remains the same. As part
of a comprehensive program, there is a critical need to support patients and
families on their journey from harm to healing.
Providers, patients, families and leaders are part of the same system
and to do better we need to support and collaborate in a manner that allows us
to maximize learning and improvement. A
provider support program will enable healthcare professionals to re-establish
or improve their previous levels of work performance and improve patient
safety. Provider programs should not be
designed simply to help the provider but must be designed to improve the system
and help make patient care safe. The
walking wounded, the silent mistake, the loss of providers all contribute to
lost opportunities for, and potential liabilities to patient safety.
Immediate care and support for
patient(s), family, providers and others.