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Patient safety requires that patients and families partner with providers to prevent patient safety incidents. When these incidents do happen, patients, families, and providers can take actions to protect those involved from further harm, allow them to heal and understand what happened, and to make improvements to the process or system. Rather than blaming or punishing, the goal is to balance and understand care processes and systems that may cause patient safety incidents. How patients, families, and healthcare providers interact at the point of care is central.  Everyone involved has a significant opportunity to take individual actions and collaborate to enhance patient safety.

Patient and family experiences and perspectives can help prevent harm and incorporate safety considerations proactively in system design at the point of care. At the core, this chapter answers these questions:

  • How can patients and families engage with providers at the point of care to prevent patient safety incidents? 
  • How are patients and families involved in the response to an incident?
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