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Patients, providers, leaders, researchers, and policy makers now agree that engaging patients and families is essential to safe care. Partnering with patients shows respect, values their insights and experience, and empowers them to take an active role in their care. Many organizations, including hospitals, home and community care, long-term care, and primary care facilities are making great strides towards patient engagement, but they are still learning how to do this work collaboratively. This chapter summarizes the benefits and impact, current state, challenges, and enablers to setting up and embedding patient engagement in an organization.

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