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Safe care is critical for patients and families, providers, and organizations. To realize improvements in care safety, healthcare organizations and providers need to partner with patients in all aspects of patient safety, from prevention to incident response.

Partnering with patients and families for quality and safety in organizations and systems helps:

  • Inform changes to processes and policies that shift to safer, more patient-centred care.
  • Build structures and processes for safer, better quality care.

This chapter offers guidance, tools, and practice examples that support patient and family partners to take on roles in safety and quality, helping organizations prevent, respond, to make improvements, and learn from patient safety incidents.

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