As patients and families impacted by harm, we imagine progressive approaches in responding to patient safety incidents – focused on restoring health and repairing trust. 

We can change how we respond to healthcare harm by shifting the focus away from what happened, towards who has been affected and in what way. This is your opportunity to hear about innovative approaches in Canada, New Zealand, and the United States that appreciate these human impacts. 

This interactive webinar is hosted by Patients for Patient Safety Canada, the patient-led program of the Canadian Patient Safety Institute and the Canadian arm of the World Health Organization Patients for Patient Safety Global Network.

Watch on Demand

Speakers and topics:

• Allison Kooijman - Moderator

Injured as a result of a cancer misdiagnosis, Allison speaks with firsthand experience about the harm, after harm, that results when responses to patient safety incidents are less than ideal. Allison is a former licensed practical nurse, co-chair for Patients for Patient Safety Canada, and a current MA student at the University of British Columbia, Okanagan Campus.

• Dr. Robert Robson: Learnings from the Winnipeg Regional Health Authority

Previously Chief Patient Safety "character" in Winnipeg, Rob now explores the tangled intersection of complexity, resilience, and safety in healthcare. He tries to help patients navigate the health care system as they seek reasonable answers about their care. Rob is a specialist emergency physician who continues to practice, having worked in a community hospital and tertiary care emergency departments.

• Martin Hatlie: Communication and Optimal Resolution (CANDOR)

Marty is President & CEO for Project Patient Care, a Chicago-based safety and quality improvement coalition dedicated to using the voice of the patient to improve care. He also serves as Co-Director of the MedStar Institute for Quality & Safety, which integrates open and honest communication strategies, patient and family engagement, research and high reliability organization methods into quality and safety improvement. He has been active in federal health system transformation work as a consultant on several projects funded by Centers for Medicare and Medicaid Services, Agency for Healthcare Research & Quality, and the Patient Centered Outcomes Research Institute.

• Jo Wailling: Restorative Justice and Surgical Mesh Harm: The New Zealand Experience.

Jo is a Research Fellow and facilitator with the Diana Unwin Chair in Restorative Justice. She leads the collaborations with health sector partners, having worked as a registered nurse for 20 years in clinical, professional and advisory roles and with healthcare organizations and international government agencies. Her areas of interest include restorative responses to healthcare harm, safety systems and organizational culture.

For more information or to share your experience, a resource, or feedback, please contact us at patients@cpsi-icsp.ca.