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The Canadian Foundation for Healthcare Improvement and the Canadian Patient Safety Institute are now amalgamated as a new organization,
Healthcare Excellence Canada
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Superbugs
Mental Health
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Infection Prevention and Control (IPAC)
Surgical Care Safety
Medication Safety
General Patient Safety
Tools & Resources
Infection Prevention and Control (IPAC): Videos
Patient and Family: Useful Links
Central Line-Associated Bloodstream Infection (CLABSI): Getting Started Kit
Surgical Safety Checklist: Resources
Central Line-Associated Bloodstream Infection (CLABSI): Videos
Patient and Family Resource: Surgical Safety
Tips for partnering with patients families on committees
Patient and Family Resource: Tips on ways to share your story
Preventing Falls: From Evidence to Improvement
Surgical Site Infection (SSI): Videos
Preventing Falls: From Evidence to Improvement in Canadian Health Care
Ventilator-Associated Pneumonia (VAP): Videos
Interventions
Medication Reconciliation (Med Rec): Getting Started Kit
Acute Myocardial Infarction (AMI): Getting Started Kit
Prevention and Management of Delirium (Delirium): Getting Started Kit
Reducing Falls and Injury from Falls (Falls): Getting Started Kit
Reducing Falls and Injury from Falls (Falls): Videos
Medication Reconciliation (Med Rec): Presentations & Posters
How can we make the partnership with patients/families more impactful?
Medication Reconciliation (Med Rec): Reports
Infection Prevention and Control (IPAC): Getting Started Kit
Learning from the best: A webinar with the Patient Safety Champion Awards Finalists
Tips for patient engagement in patient safety and quality committees
Rapid Response Teams (RRT): Getting Started Kit
Surgical Site Infection (SSI): Getting Started Kit
Ventilator-Associated Pneumonia (VAP): Getting Started Kit
Paper to Electronic MedRec Implementation Toolkit
Additional Hand Hygiene Materials
Fact Sheets About Hand Hygiene
Hand Hygiene Observation Tools
Hand Hygiene Toolkit
Hand Hygiene Human Factors Toolkit
Hand Hygiene: Working with Patients and Families
Patient and Family Resource: Disclosure Principles
How to care for yourself when representing the patient voice
Patient and Family Resource: External Resources
Tips for patient family engagement with health authorities to improve patient safety and quality of care
The Safety Competencies Framework
Frequently Asked Questions
Safety Competencies - Steering Committee
Safety Competencies - Working Group Members
Safety Competencies Conference
Resources and Links
WorkingGroupMembers
Surgical Safety in Canada: A 10-year review of CMPA and HIROC medico-legal data
Suicide Risk
Advisory Group
Research
Current Competitions
Studentships
2013-2014 Patient Safety Studentships
2014-2015 Patient Safety Studentships
CPSI Research Competition Results
2015
2014
Commissioned Research
Safety in Long-Term Care Settings
Research Results
Safety in Home Care
Research Results: Safety in Home Care: Broadening the Patient Safety Agenda to Include Home Care Services
Research Results: Lang
Research Results: Doran
Research Results : MacDonald
Safety at Home: A Pan-Canadian Home Care Study
Post-Marketing Surveillance of Drug Safety
Research Results
Patient/Client Safety in Home Care in Canada
Research Results
Patient Safety in Primary Care
Research Results: Patient Safety in Primary Care
Patient Safety in Mental Health
Research Results
Patient Safety in Emergency Medical Services
Research Results
Harm to Healing – Partnering with Patients Who Have Been Harmed
Research Results
Economics of Patient Safety
Research Results
Concise Incident Analysis Method Pilot Study
Canadian Paediatric Adverse Events Study
Canadian Patient Safety Institute Partnership Projects
Patient Stories
A daughter honours her father through a teaching career in nursing
A fall changed Anne’s life forever
Nurse experiences other side of healthcare during daughter’s illness
‘If something doesn’t feel right, you have to ask the question’
Father’s death fuels quest for healthcare improvement
Circumstances of baby’s death revealed during healthcare collaboration with family
Fervid’s legacy of care lives on through loved ones
Hospital administration changes and an apology brought meaning to Daniel’s life
One woman’s misfortunes show importance of patient voice
One son-in-law’s pursuit to change the system
Palliative experiences of two loved ones continues Carol’s inspiration to advocate for others
Family wishes disclosure guidelines used following teen’s death
Martha’s legacy lives on
Little Mataya gives the gift of change
Baby Sophia helped create policy change
Terri encourages others to strengthen patient and provider teamwork
Vance’s passion for helping others lives on
Claire inspires change after her passing
When providing care, put the patient into perspective
Patient Safety Metrics
Measures: Prevention and Management of Delirium (Delirium)
Measures: Acute Myocardial Infarction (AMI)
Measures: Central Line-Associated Bloodstream Infection (CLABSI)
Measures: Infection Prevention and Control (IPAC)
Measures: Reducing Falls and Injury from Falls (Falls)
Measures: Surgical Site Infections (SSI)
Measures: Venous Thromboembolism (VTE)
Measures: Ventilator-Associated Pneumonia (VAP)
Measures: Rapid Response Teams (RRT)
Measures: Medication Reconciliation (MedRec)
Patient Safety and Quality Priorities for Consortium Participants: A Canadian Snapshot
Patient Safety and Incident Management Toolkit
Toolkit Faculty
Toolkit Project Team
Glossary
Story: Patient Safety Incident Management Toolkit
Resources and Recommended Readings
System Factors
Tools and Recommended Readings: System Factors
Patient Safety Management
Before the Incident
Patient Safety Culture
Reporting and Learning Systems
Tools and Recommended Readings: Before the Incident
Tools and Recommended Readings: Patient Safety Culture
Tools and Recommended Readings: Reporting and Learning Systems
Story: Patient Safety Culture
Story: Reporting and Learning Systems
Incident Management
Analysis Process
Close the Loop/Share Learning
Disclosure
Follow Through
Immediate Response
Prepare for Analysis
Tools and Recommended Readings: Analysis Process
Tools and Recommended Readings: Close the Loop
Tools and Recommended Readings: Disclosure
Tools and Recommended Readings: Follow Through
Story: Close the Loop/Share Learning
Tools and Recommended Readings: Immediate Response
Story: Immediate Response
Tools and Recommended Readings: Prepare for Analysis
Story: Follow Through
Patient Concern Resolution Process
Alberta Patient Concern Contacts
British Columbia Patient Concern Contacts
Manitoba Patient Concern Contacts
New Brunswick Patient Concern Contacts
Newfoundland and Labrador Patient Concern Contacts
Nova Scotia Patient Concern Contacts
Nunavut Patient Concern Contacts
The Northwest Territories Patient Concern Contacts
Ontario Patient Concern Contacts
Prince Edward Island Patient Concern Contacts
Quebec Patient Concern Contacts
Saskatchewan Patient Concern Contacts
Yukon Patient Concern Contacts
Never Events for Hospital Care in Canada
Leading Large Scale Change (Reference List)
Incident Analysis
Incident Analysis
Learning Opportunities
Incident Management Tools
Improvement Frameworks Getting Started Kit
Home Care Safety
Resources for home care providers
Resources for family caregivers and clients
Resources for policy makers and academics
Healthcare Provider Stories
Dr. Francois deWet turns “physician’s worst nightmare” into opportunity for improvement
Tragedy leads Dr. Doug Cochrane on mission to improve patient safety
David U fights for a blame-free culture in healthcare
Patient and Provider come together in wake of patient safety incident
Dr. Julia Trahey calls for peer support networks to assist providers following patient safety incidents
Guidelines for Informing The Media After an Adverse Event
Five Questions to Ask about your Medications
Effective Governance for Quality and Patient Safety
Message from the Co-Chairs
Message from Patients for Patient Safety Canada
Acknowledgements
Background
What is Quality and Patient Safety?
Where Does Governance Fit In?
References
Glossary of Terms
How to Use this Toolkit
Resources
Skills and Role
Relationships
Quality and Safety Plan
Quality and Patient Safety Culture
Measurement
Knowledge
Key Drivers of Effective Governance for Quality & Patient Safety
Governance for Quality and Patient Safety in Canada
Information
Effective Governance
Tools
Stories
Canadian Disclosure Guidelines
Disclosure Training Programs
The Institute for Healthcare Communication – Canada
Disclosure Training Program: The Canadian Medical Protective Association (CMPA)
News & Alerts
News
Alberta embraces Safe Surgery Checklist: Audit confirms 95 per cent compliance in its use
Call for Home Care Safety Expert Faculty
CPSI hosts Patient Safety Education Roundtable
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Curriculum review helps to understand strengths and identify gaps in safety competencies
Dalhousie University to launch new nursing curriculum: Safety Competencies mapped to student learning outcomes
Dr. Claude Laflamme to Chair CAS Patient Safety Committee
Engaging frontline staff in auditing at Capital Health
Holland Bloorview’s creative approach to safe medication management
Jewish General Hospital: Quebec’s expert in thrombosis prevention
Manitoba’s approach to effective governance of quality and patient safety
Manitoba Health, Healthy Living and Seniors joins Global Patient Safety Alerts
Patient Safety and Incident Management online Toolkit launched
Patient Safety Metrics tool helps to facilitate quarterly VTE prophylaxis audits in Alberta
Pharmacists champion National VTE audit
Second victims: A landmark national conversation on providing timely psychological first aid
Hand Hygiene e-learning - free module to improve infection control
Patient Safety Power Plays
Patient Safety Power Plays – May 2015
Good culture leads to good results: How CUSP is improving surgical care in BC
What you should know about a dog named “Jack”, a head of cauliflower and a jump rope
Meet the new Canadian Home Care Faculty
Horizon’s regional approach for VTE prevention
Patient Safety Power Plays - August 2015
Patient Safety research projects funded to advance the use of simulation
University of Ottawa Faculty of Medicine revisits safety competencies mapping
Paramedic’s educational framework for patient safety
Patient Safety Power Plays – September 2015
Call for Infection Prevention and Control Expert Faculty
Funding feasibility studies that lead to improved care for frail elderly Canadians
November is Fall Prevention Month
Partnering with patients and families in making care safer
Innovations in Patient Safety Education – 2015 Award recipients
Patient Safety Power Plays – October 2015
Concordia to implement MedRec at admission, transfer and discharge by 2020
Implementing MedRec at Horizon Health Network
Thunder Bay Regional Health Sciences Centre: a model for patient and family-centred care
Keith Taylor is making a difference in patient and family-centred care
Price family receives 2015 Patient Safety Champion Individual Award
Canada’s Virtual Forum on Patient Safety and Quality Improvement: Looking back, reaching forward – the new Safer Healthcare Now!
Providence Health Care recognized for work in patient and family-centred care
Family leadership at Holland Bloorview
Kari Bulger: A trailblazer in patient and family involvement
Canada’s Virtual Forum on Patient Safety and Quality Improvement - When Workplace Joy Thrives, Patient Safety Comes Alive!
New Campaign Promotes Family Presence
Home Care Safety Falls Prevention Virtual Improvement Collaborative
Patient Safety Power Plays – November 2015
Canadian Patient Safety Officer Course celebrates milestone anniversaries with discounts on new registrations
Patient Safety Power Plays – December 2015
Get ready for the 2016 Canadian Surgical Site Infection Prevention Audit
10,000 Reasons to Race for Infection Prevention
Falls Audit helps Canadian Red Cross to improve processes
Falls audit tool a perfect fit for the Saskatoon Health Region
Patient Safety Power Plays – January 2016
Update to our Consortium Partners
Join the “PAD Your ICU” National Initiative
Patient Safety Power Plays - February 2016
Safe Surgery Checklist - successes and good catches
Patient Safety Power Play: Year In Review
It’s not where you are, it’s who you’re with
Let’s talk about your medications
Educating Educators in quality and patient safety
Patients for Patient Safety Canada celebrates 10 years of harm to healing
Quarterly Update Infection Prevention and Control
Quarterly Update Home Care Safety
Quarterly Update Surgical Care Safety
Quarterly Update National Patient Safety Consortium
Quarterly Update Patient Safety Education
Quarterly Update Medication Safety
Patients for Patient Safety Canada – 10 years strong
10 years of partnering for patients – a message from the Patients for Patient Safety Canada Co-Chairs
Message from Martin Hatlie, CEO Project Patient Care
Patient Safety Crosswalk
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Alerts Search Results
Recommendations Search Result
News Releases
TVN and CPSI commission frail elderly “provider-navigator” research
Canada creates list of events that should never happen in hospitals
Champions of patient safety win national award
Making sense of your medications
Safety is a shared responsibility: a 10-year review of surgical safety incidents in Canada
Events
Ask. Listen. Talk.
Canada's Virtual Forum
Canada’s Virtual Forum on Patient Safety and Quality Improvement
Program
Canada's Forum Objectives
Speakers
Melissa Barton
Reece Bearnes
Cheryl Connors
Rob Fraser
Jody Hales
Kimbalin Kelly
Bruce MacLeod
Deborah Prowse
Tara Sampalli
David Sweet
Michael Apkon
Helen Bevan
Lara Di Mambro
Ward Flemons
Katrina Hurley
Sandra Koppert
Debra Merrill
Polly Stevens
Christina Gunther-Murphy
Brian Little
Cameron McAlpine
Shirlee Sharkey
Gordon Wallace
Bonnie Nicholas
Mike Cass
Keith Taylor
Roberta Baker
Olavo Fernandes
Catherine Gaulton
Julien Poitras
Rosalie Freund-Heritage
Michel Tremblay
Cecilia Bloxom
Dawn Hollohan
Peter Norton
Chris Power
Kim Stelmacovich
Claude LaFlamme
Sharon Nettleton
Carl Amrhein
Diane Aubin
Ross Baker
Tracey Barbrick
Susan Mumme
Sabina Robin
Luc Therrien
Calendar
Calendar View
World Patient Safety Day: September 17, 2020
#ConquerSilence
Canadian Patient Safety Week (CPSW)
Frequently Asked Questions
Patient & Family Stories
Healthcare Provider Stories
PATIENT Podcast Series
Patient Safety Champion Awards
STOP! Clean Your Hands Day
Making it stick: when asking, telling and begging just isn’t enough
Atlantic Learning Exchange
Education
Webinars
Canada’s Patient Safety Online Learning Centre
Hand Hygiene Education
Patient Safety Education Program - Canada
PSEP – Canada Curriculum
Module 14: Medication Reconciliation
Module 15: Capacity Building: Transferring PSEP – Canada Knowledge to your Organization
Module 16: Canadian Incident Analysis Framework
Plenary 1: Gaps in Patient Safety: A Call to Action
Plenary 2: External Influence: Issues of Law, Capacity & Policy
Plenary 3: What is Patient Safety?: A Conceptual Framework
Plenary 4: Advancing Patient Safety: How to Teach & Implement Practice
Module 1: Systems Thinking: Moving Beyond Blame to Safety
Module 2: Human Factors Design: Applications for Healthcare
Module 3: Communication: Building Understanding with Patients and Caregivers
Module 4: Teamwork: Being an Effective Team Member
Module 5: Organization and Culture
Module 6: Technology: Impact on Patient Safety
Module 8: Leadership: Everybody’s Job
Module 9: Methods for Improving Safety
Module 13: Mental Health Modules
Mental Health Care: An Introduction to Patient Safety Issues
Mental Health Care: Preventing Suicide and Self-Harm
Mental Health Care: Absconding and Missing Patients
Mental Health Care: Diminishing Violence and Aggressive Behaviour
Mental Health Care: Seclusion and Restraint
Effective Governance for Quality and Patient Safety Program
Canadian Patient Safety Officer Course
PSOC11
Which course is right for you?
Advancing Safety for Patients In Residency Education
TeamSTEPPS Canada™
About CPSI
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2014-2015 Annual Report
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Patient & Family Stories
Hospital administration changes and an apology brought meaning to Daniel’s life
Theresa Malloy-Miller and her husband Tim, walked out of the hospital into the bright sunny January morning in 2003 holding a little wooden box containing their 17 year-old son Daniel's belongings.It didn't make sense. How could their healthy teen go from what looked like flu on Saturday to dying on Thursday?"We think he had myocarditis," the ...
October 28, 2013
Patient & Family stories
Wife’s death left her husband to fight for changes in primary care
Chris Cox didn't feel her toe nail come off. It was only when she took her sandals off hours later that she saw her nail was gone. That's when she and husband Peter knew something was seriously wrong. That incident was part of a decades-long journey through health care that convinced Peter the system has to change. "Chris's story is more common ...
October 31, 2013
Patient & Family stories
Nurse experiences other side of healthcare during daughter’s illness
The comfort of a little dog in her hospital bed, thanks to a compassionate blind eye turned by her nurses, meant the world to Jeri-Joann Lyddiatt. Jeri-Joann, or J-J to almost everyone who knew her in her hometown of Ingersoll, Ontario, died of ovarian cancer in June, 2011, at the age of 37. Born with a mild learning disability, she functioned ...
October 27, 2014
Patient & Family stories
Circumstances of baby’s death revealed during healthcare collaboration with family
Barb Farlow was 22 weeks pregnant when her prenatal diagnosis revealed her daughter had Trisomy 13 and 18. The genetic condition sees many babies die before birth, during labour, or shortly after birth. Just 10 ten per cent of children survive beyond one year, living disabled but happily with their families. Barb and husband Tim anticipated that ...
October 29, 2013
Patient & Family stories
Lack of mental health care places teenager at risk
Denice Klavano had just lost one of her beloved sons, and now the life of a second was hanging in the balance.As far as this desperate mom was concerned, the mental health service that should have been there to rescue her boy was failing miserably. "Mental health care" seemed little more than a cruel oxymoron to her.Klavano's year from hell began ...
October 27, 2016
Needless suffering caused by misdiagnosis
After three years of battling a seemingly phantom condition that had reduced his existence to one of crushing pain and fatigue, Daniel Chang-Bard simply had no fight left in him. On Monday, May 28, 2012, at the age of 21, he ended his life. Eileen Chang had lost her only son to a mysterious malady the medical world has only recently acknowledged ...
One son-in-law’s pursuit to change the system
Claire Friedman was not the mother-in-law of sitcoms and punchlines. She was active, vibrant and loved by friends and family. So when Bernie Weinstein walked into the hospital that day in 2002 and saw his mother-in-law restrained in a chair, he was shocked. “My mother-in-law was a patient in the Jewish General Hospital, recovering from cancer ...
November 02, 2012
Patient & Family stories
Martha’s legacy lives on
They tried to close the file on Martha Murray soon after the autopsy and toxicology reports came back. The Ontario Chief Coroner’s office concluded Martha’s death, at age 22, was natural. No recommendations were made. What wasn’t natural, at least for the coroner’s office, was in dealing with a family unwilling to accept its findings. ...
October 31, 2011
Patient & Family stories
Claire inspires change after her passing
Raeline McGrath risked everything to fight in Claire’s memory. Claire, her nine-year-old, was gone. Now friendships were at stake, along with the nursing job she loved in a Newfoundland hospital. “I knew what the fallout would be,” she says. “I knew, without a doubt, I’d be labeled as ungrateful — seen as a mother struggling unsuccessfully to ...
Patient & Family stories
Fervid’s legacy of care lives on through loved ones
To her loved ones, it was as if their beloved Fervid vanished overnight. Yes, Fervid Trimble was 87 years old. She was ill with an apparent flu. Yet she’d been sharp as a tack just days before, living independently in her own apartment. A worried phone call from Fervid had been enough of a concern for family to initially take her to an ...
October 31, 2012
Patient & Family stories
Critically delayed cancer diagnosis reveals gaps in healthcare communication processes
A terribly delayed diagnosis of her colorectal cancer has robbed Robin McGee of many things in this life, but it has not taken away her capacity for hope. The wind-blown prayer flags tied to the fence behind her Nova Scotia home remind her of that every day.The clinical psychologist was diagnosed with late-stage colorectal cancer in 2010, a full ...
October 27, 2016
Vance’s passion for helping others lives on
Two days after his car accident, Vance Davis was struggling in a Regina hospital. His mom Donna was out of the room when Vance asked what seemed like a strange question. “Am I going to die?” “Not on my watch,” said the duty nurse, chuckling. The staff were well aware of Vance’s head injury. But they repeatedly said it was minor — barely more ...
October 31, 2011
Patient & Family stories
The ability, or lack of it, to engage with patients marks healthcare staff as either “heroes” or “villains” in the eyes of one cancer survivor
Dennis Maione has developed a decidedly black and white view of the medical profession after surviving two colorectal cancer diagnoses over the past 25 years.For each of his cancers, the Winnipeg father of three has encountered some people, mostly doctors, whom he considers heroes and some whom he considers villains. If that good guy, bad guy ...
October 24, 2016
Disregard of the patient voice contributed to critical errors in treatment
Cathy Litwin looks back on her mother's final days as a dizzying slide towards an untimely death that might have been avoided if not for a series of missed health care cues and shoddy communication.Cathy's mother, Barbara, died while in palliative care at a London, Ontario hospital on March 10, 2008. She'd been transferred to the hospital from ...
October 25, 2016
Father’s death fuels quest for healthcare improvement
When it comes to treating people in her care with honesty and compassion, Carole Jukosky has chosen to up her game. Her dad, a retired RCMP officer, would not have expected anything less. Carole’s father Herbert Strasser died unexpectedly on Sept. 19, 2011, after a tortuous six-week hospital odyssey, ping-ponging between a number of health care ...
October 29, 2014
Patient & Family stories
Breaking down the barriers indigenous people face in Canada’s health-care system
At the age of 40, Samaria Cardinal found herself homeless and alone, living under a bridge in Calgary, calculating miseries endured and all the hopeless days ahead. Her father had experienced extreme trauma growing up in Alberta’s residential schools and he’d passed that damage on to his daughter in many ways. Samaria had run away from home and ...
Little Mataya gives the gift of change
Sabina Robin is ever grateful for a doctor’s tale of immortal love and how it softened her family’s journey through grief. Sabina’s three young children waited with relatives in a quiet hospital room when she and the doctor walked in to deliver the news. The doctor sat down, arranged the kids around him, and began the story. It was about ...
October 31, 2011
Patient & Family stories
‘If something doesn’t feel right, you have to ask the question’
Two weeks after his brush with death, Nicholas Bravi stepped out of his shower with the Steri-Strips washed away and the angry red scar on his chest fully visible for the first time. For his mom, Carola Bravi, the sight of that scar sent her mind tumbling back to a chaotic hospital scene, moments after the routine had suddenly snapped into the ...
October 30, 2014
Patient & Family stories
Family wishes disclosure guidelines used following teen’s death
Nine months before Jessica Barnett died at 17, her neurologist dismissed her fainting spells and seizure-like episodes as psychological. "There's nothing wrong with you. Go home and learn how to breathe through this," he said. To her mother, Tanya, he added, "Don't waste your money on an ambulance." That set the Barnett’s adrift. ...
October 30, 2013
Patient & Family stories
When providing care, put the patient into perspective
How did 80-year old Ambrose Wald fall out of a hospital chair specifically designed to stop patients from falls? It's a question to which his daughter Irene Wald, a nurse of almost 35 years, has never received an answer. "There's a flaw in the way that the fall happened. No real investigation took place as to what happened to my dad," says ...
November 01, 2013
Patient & Family stories
Terri encourages others to strengthen patient and provider teamwork
Terri Sabo had places to be and people to see. Terri was a go-getter. At age 43 she began feeling tired. She’d huff, puff and perspire after walks up hilly Nanaimo streets. Terri saw her doctor and was sent to an allergist. Her G.P. blamed an allergy to the family dog. The staff at her Vancouver Island business school, however, remained ...
October 31, 2011
Patient & Family stories
Safety in Mom's Retirement Home: The Balance, The Tipping Point in a Pandemic
Kim Neudorf The apprehension I felt when the World Health Organization (WHO) declared a global pandemic on March 12, 2020 arose from prior healthcare experience. I understand that infection prevention is difficult to enact, even in controlled settings, but it is possible. Slips and lapses, lack of protective equipment, mixing residents, and ...
August 27, 2020
Palliative experiences of two loved ones continues Carol’s inspiration to advocate for others
The lingering deaths of two loved ones continues to inspire Carol Kushner, a champion of compassion in healthcare. Carol’s best friend died gracefully this year, after weeks of love and laughter. Carol’s father’s death, almost 30 years ago, was cruel by comparison. “Heaven and hell,” says Carol, a health policy analyst and co-chair of Patients ...
November 01, 2012
Patient & Family stories
A daughter honours her father through a teaching career in nursing
The quintessential nurse stood by her dying father’s bedside and uttered a bitter pledge to her family. “I will never enter a hospital again,” said Judy Boychuk Duchscher, who had seen her father suffer countless and needless indignities in previous days. Judy never kept her pledge. She did not give up on nursing. In fact, she threw herself into a ...
October 29, 2012
Patient & Family stories
Baby Sophia helped create policy change
Little Sophia Maron never lived outside her mother’s womb. She was but 18 weeks old when her mom, Tania, delivered the stillborn girl into a place of confusion, fear and bureaucratic technicality. Hospital policy was that any baby under 20 weeks wasn’t human. Yet Sophia’s legacy is all too human and speaks to the true nature of humanity. Sophia’s ...
March 27, 2013
Patient & Family stories
A fall changed Anne’s life forever
Anne Findlay struggled to make sense of the scene in front of her. There was an elderly woman in the bed. Her face was badly swollen and bruised. Her lip was stitched and her knee gashed. She looked like an assault victim. “I looked at her and could hardly believe it was my mom,” says Anne. “She was that badly bruised. She looked awful.” Her mom ...
October 30, 2012
Patient & Family stories
One woman’s misfortunes show importance of patient voice
One night in January, 2010, a weak and despairing Kapka Petrov sat down at a table in her Toronto home and wrote her own eulogy. The next day, she and her husband and their daughter were to fly to Bulgaria in a last-ditch bid for hospital treatment that Kapka had been unable to find in her adopted country of eight years. Bulgaria might not be ...
October 28, 2014
Patient & Family stories
Patient Stories
Fervid’s legacy of care lives on through loved ones
Hospital administration changes and an apology brought meaning to Daniel’s life
One woman’s misfortunes show importance of patient voice
One son-in-law’s pursuit to change the system
Palliative experiences of two loved ones continues Carol’s inspiration to advocate for others
Family wishes disclosure guidelines used following teen’s death
Martha’s legacy lives on
Little Mataya gives the gift of change
Baby Sophia helped create policy change
Terri encourages others to strengthen patient and provider teamwork
Vance’s passion for helping others lives on
Claire inspires change after her passing
When providing care, put the patient into perspective
Wife’s death left her husband to fight for changes in primary care
Critically delayed cancer diagnosis reveals gaps in healthcare communication processes
The ability, or lack of it, to engage with patients marks healthcare staff as either “heroes” or “villains” in the eyes of one cancer survivor
Disregard of the patient voice contributed to critical errors in treatment
Lack of mental health care places teenager at risk
Needless suffering caused by misdiagnosis
Breaking down the barriers indigenous people face in Canada’s health-care system
Safety in Mom's Retirement Home: The Balance, The Tipping Point in a Pandemic
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