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Patients and families can play an important role in reducing errors and harm to the patient when they understand what medications the patient is taking and why (IHI, 2012).

Patient Story

One son-in-law's pursuit to change the system

Claire Friedman was not the typical mother-in-law of sitcoms and punchlines. She was active, vibrant and loved by friends and family. So when Bernie Weinstein walked into the hospital that day in 2002 and saw his mother-in-law restrained in a chair, he was shocked.