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Provider; Leader

The Creating a Safe Space Toolkit is intended to support healthcare leaders and policy makers to develop, implement or improve a workplace peer support program for healthcare providers.  It includes tools, resources and templates from organizations across the globe who have successfully implemented their own peer support programs for healthcare providers.  This toolkit was developed in partnership with the Mental Health Commission of Canada.  

To learn more about the importance of peer support for healthcare providers, review the full Creating a Safe Space manuscript.

The Creating a Safe Space Toolkit focus and components

The Creating a Safe Space Toolkit focuses on documents and examples from existing peer support programs for healthcare providers.  Resources are sorted in drop-down menus by category.  Each resource is listed with its source organization, title and a short description. 

The categories include: 

  • Background Provides background context on the importance of psychological health and safety in healthcare and the value of peer support
  • Program description - Overviews of existing peer support programs to be used as examples. 
  • Program development tool – These tools will be helpful during the development of a peer support program including checklists and templates to get started. 
  • Policy document – Sample policy documents from various peer support programs.  
  • Recruitment Role descriptions, documents and templates that will be helpful in recruiting peer supporters for a program. 
  • Training Resources – Documentation from training programs and links to established external training on mental health and peer support for healthcare providers. 
  • Documentation template Templates on documenting interactions between peer supporters and their peer. 
  • Promotional material Examples of brochures and flyers used to promote peer support programs.  
  • Evaluation toolTools to evaluate satisfaction and impact of a peer support program.
  • Testimonial – Videos and podcasts from healthcare providers and patients about the importance of psychological health and safety and peer support. 

CPSI's Creating a Safe Space Toolkit resources are practical tools for developing a peer support program, compiled with input from experts and contributing organizations.  Please use your discretion in selecting which tools are most appropriate for your context.  This toolkit is not a complete inventory of every peer support program/resource available.  It will be updated annually to ensure relevance. We welcome feedback on what is helpful, what can be improved, and content enhancements at info@cpsi-icsp.ca.

  
  
Description
  
collapse Category : Background ‎(9)
Leadership Response to a Sentinel Event: Respectful, Effective Crisis ManagementIHI - Institute for healthcare improvement
IHI's website of resources to support individuals and organizations after an adverse event
Webpage
Why Is Psychological Safety So Important in Health Care?IHI - Institute for healthcare improvement
Short video on the importance of psychological health and safety in healthcare.
Video
Advancing Psychological Health and Safety within Healthcare SettingsMental Health Commission of Canada
Homepage highlighting the MHCC's work in psychological health and safety in the healthcare sector.
Webpage
Guidelines for the Practice and Training of Peer SupportMental Health Commission of Canada
National guidelines on the practice and training of peer supporters.
PDF
Implementing the National Standard in the Canadian Health Sector: A Cross Case AnalysisMental Health Commission of Canada
This report shows the findings from 19 healthcare organizations who implemented the National Standard for Psychological Health and Safety in the Workplace over three years - their facilitators and barriers to creating a mentally healthy workplace.
PDF
Issue Brief: Workplace Mental HealthMental Health Commission of Canada
Background brief on the issue and importance of psychological health and safety in the healthcare sector.
PDF
Join the Movement VideoMental Health Commission of Canada
Short video on the importance of psychological health and safety in healthcare.
Video
Making the Case for Peer SupportMental Health Commission of Canada
Comprehensive report evaluating the state of peer support in Canada.
PDF
Webinar - Taking care of those providing care: Psychological health and safety in Canadian healthcare settingsMental Health Commission of Canada
Webinar on the importance of psychological health and safety in the healthcare sector.
Video
collapse Category : Documentation template ‎(2)
Peer Trauma Response Team Incident Report FormAlberta Health Services
Incident report form to log peer support interactions.
PDF
forYOU Interaction trackingforYOU - University of Missouri Health Care
Tracking template for interactions between the peer supporter and the program participant.
PDF
collapse Category : Evaluation tool ‎(2)
Second Victim Experience and Support Tool (SVEST)Burlison et al.
Journal article that introduces and evaluates the "SVEST" assessment tool - a staff survey on experience and supports available for the second victim.  The article includes a download link to the SVEST tool.
Webpage
MITSS Staff Support Assessment ToolMedically Induced Trauma Support Services (MITSS)
Staff survey on organizational supports available to them following a serious adverse patient event.
PDF
collapse Category : Policy document ‎(6)
Critical Incident Stress Program PolicyBC Emergency Health Services
BC EHS's policy document on their Critical Incident Stress Program
PDF
Developing a peer support policyBC First Responders
Document on how to create a peer support policy and an associated policy template.
PDF
Critical Incident Stress Management: Peer Support GroupChatham-Kent Health Alliance
Policy document on the provision of Critical Incident Stress Management for staff, physicians, volunteers and students
PDF
Critical Incident Stress ManagementChatham-Kent Health Alliance
Policy document on the provision of Critical Incident Stress Management services to support the recovery of health care workers experiencing normal distress following exposure to abnormal events.
PDF
Leadership - forYOU team activation policyforYOU - University of Missouri Health Care
forYOU policy document.
PDF
Trauma Response and Peer Support policySickKids
SickKids policy statement on trauma response and peer support.
PDF
collapse Category : Program description ‎(19)
Peer Trauma Response Team Logic ModelAlberta Health Services
Logic model for expanding AHS's peer trauma response team.
PDF
BC EHS CIS Program Logic ModelBC Emergency Health Services
Logic model for BC EHS's Critical Incident Stress program.
PDF
FAQ - Psychological Supports for EmployeesBC Emergency Health Services
FAQ document on BC EHS's psychological supports available to employees
PDF
Slidedeck - Tackling occupational stress injuries - The BC EHS ExperienceBC Emergency Health Services
Slide deck providing a background on occupational stress injuries and an overview of BC EHS's response program.
PDF
Peer SupportBrigham and Women's Hospital - Centre for professionalism and peer support
Homepage of Brigham and Women's Hospital's peer support program
Webpage
Peer Support FAQBrigham and Women's Hospital - Centre for professionalism and peer support
Overview of Brigham and Women's Hospital's peer support program including FAQ's
PDF
Critical Incident Stress Management: Peer Support GroupChatham-Kent Health Alliance
Brochure describing the Critical Incident Stress Management program.
PDF
forYOU elevator speechforYOU - University of Missouri Health Care
Elevator speech providing an overview of the forYOU program.
PDF
forYOU Team HomepageforYOU - University of Missouri Health Care
Homepage of the University of Missouri Health Care's forYou Program.  Provides overview of the second victim phenomenon and program resources.
Webpage
The Scott Three-Tiered Interventional Model of Second Victim SupportforYOU - University of Missouri Health Care
One-pager on the 3 tiers of support available in the forYOU program
PDF
MITSS HomepageMedically Induced Trauma Support Services (MITSS)
Homepage of Medically Induced Trauma Support Services Program.
Webpage
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