Creating a Safe Space: Addressing the Psychological Safety of Healthcare Workers manuscript provides a comprehensive overview of what peer support is available in Canada and internationally. It outlines best practice guidelines, tools and resources, to assist policy makers, accreditation bodies, regulators and healthcare leaders assess what healthcare workers need in terms of support, and to create a peer-to-peer support program (PSPs) to help them improve their emotional well-being and allow them to provide the best and safest care to their patients.
A provider support program will enable healthcare professionals to re-establish or improve their previous levels of work performance and improve patient safety. Provider programs should not only be designed to simply help the provider, but also to improve the system and help make patient care safe. The walking wounded, the silent mistake, the loss of providers all contribute to lost opportunities for, and potential liabilities to patient safety.
This manuscript is a comprehensive guide and toolkit to provide Canadian healthcare organizations with the resources they need to develop and sustain a peer-to-peer support program.