The distress caused by patient safety incidents (PSI), particularly harmful incidents can have negative effects on the care provider's health and well-being and the safety of patient care. Various studies estimate that the prevalence of peer to peer support (also referred to as the second victim phenomenon) ranges from 10.4 per cent up to 43.3 per cent. Creating a Safe Space is designed for healthcare organizations seeking ways to support health professionals who are emotionally traumatized after a PSI.
This section provides a step-by-step approach to help healthcare organizations succeed in developing a peer support program, recommendations on how to recruit and train peer supporters, and how best to ensure the spread and sustainability of the program. This document was created in collaboration with a team of Canadian healthcare experts in the field of peer support programs, whose experience and understanding of how to establish a peer support program was vital in the development of the comprehensive and informative document.