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CPSI Share                                                  
3/14/2013 6:00 PM

​​When the Canadian Patient Safety Institute (CPSI) invited Patients for Patient Safety Canada (PFPSC) members to become Master Facilitators for the Patient Safety Education Program – Canada (PSEP – Canada)  PFPSC Co-Chair, Donna Davis, and Membership Chair, Dale Nixon, were quick to apply.  Since Davis and Nixon were selected to become certified Master Facilitators, their journey has just begun. As PSEP – Canada Master Facilitators, Davis and Nixon will join a cadre of trained leaders that help members of inter-professional teams become Patient Safety Trainers to guide patient safety education in their home organization.  

 “As patient safety advocates we need to broaden our approach, and the PSEP – Canada program provides the opportunity to expand our involvement from a personal experience to educating a broader audience,” says Donna Davis. “Every day you have ‘teachable moments’ with your patients, co-workers and even yourself.  Through my experience with the patient voice and my journey as a patient safety advocate, the face of the patient is forefront and I want to bring that perspective to the PSEP – Canada program. That is what makes it real.” 

“Hearing the stories of heartache because of harm resonates with people,” says Dale Nixon.  “It puts a face, not just the written word, on those that have been harmed. It is something healthcare providers remember long after the session is over and it helps them become a voice for improving safety.”

In November 2012, Davis and Nixon attended a two and half day PSEP – Canada “Become a Patient Safety Trainer” conference in Newfoundland to begin their training as certified Master Facilitators.  The next step is to attend a Professional Development Workshop, taught by faculty from Northwestern University out of Chicago, Illinois, to refine their teaching and practice improvement skills and then they will co-teach during a PSEP – Canada conference later this year.  Once certified, Davis and Nixon will be able to teach as Master Facilitators in the PSEP – Canada program.

Designed to strengthen internal capacity, grow quality improvements and patient safety initiatives, the PSEP – Canada program is built on a train-the-trainer team model that provides a peer-to-peer educational framework. With an emphasis on creativity and excellence in educational techniques, the program focuses on applying human factors in the workplace, scientific methods for improving safety, organizational culture and dealing with change, understanding teamwork, moving beyond blame to systems thinking, and how to teach and implement patient safety. As Master Facilitators, Davis and Nixon will ensure that the patient’s voice forms a foundation throughout these modules.

“CPSI has once again demonstrated its commitment to truly make a difference and include patients and families in improving patient safety in Canada,” says Dale Nixon.  “I am excited about the opportunity to bring the patient voice to the patient safety education program.”

Visit for more information on the Patient Safety Education Program – Canada.