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CPSI Share                                                  
10/28/2013 6:00 PM

​​Canada’s Virtual Forum on Patient Safety and Quality Improvement captured almost 2,000 viewers today from Canada, Argentina, Bermuda, India, Ireland, Mexico, Saudi Arabia, Slovenia, and the United States. Monday’s sessions focused on LEADERSHIP: Harsh truth and hope; don’t back down from the challenges.   Here are some highlights:


Hon. Rona Ambrose, Minister of Health joins Hugh MacLeod, CEO, Canadian Patient Safety Institute to open Canadian Patient Safety Week 2013. “There is strength in numbers to make a transformation in patient safety,” says Minister Ambrose.


Our Panel of Thought Leaders included presentations from Dr. Hartley Stern, Executive Director/CEO, Canadian Medical Protective Association, Dianne Doyle, President & CEO, Providence Health Care, Leslee Thompson, President & CEO, Kingston General Hospital, and Nancy Lefebre, Senior Vice President, Saint Elizabeth Health Care.


As former CEO of the Jewish General Hospital, Dr. Hartley Stern says leadership needs to think about what will motivate the troops. “Give people a sense of pride in coming to work every day,” says Dr. Stern.


“Interdisciplinary teams are fundamental to implementing a patient safety culture,” says Dianne Doyle (Providence Health Care).


 “Leadership is about listening,” says Leslee Thompson (Kingstown General Hospital).  “It is taking what you have heard to develop stories that highlight your ability to assess the problem, include the patient perspective and answer the question, what have I learned from a patient today?”



“In home care, solutions have to be unique and customized,” says Nancy Lefebre (Saint Elizabeth).  “There is no standardization in the homes we visit. We have to create a culture of safety for our clients and our staff.”


Other presentations focused on unique challenges in patient safety and quality improvement. Vickie Kaminski, President and CEO, Eastern Health outlined how they embraced what happened and the lessons learned from the failure of hormone receptor testing in Newfoundland and Labrador. Rob Devitt, President & CEO, Toronto East General Hospital outlined five requirements to being a change agent and leading by example:  Distributed Leadership (everyone is a leader and the need to enable staff to make decisions); Interprofessional teamwork; Evidence-based decision-making; Just Culture; and Transparency.

​Rob Devitt (Toronto East General Hospital) and Vickie Kaminski (Eastern Health). ​

Isabel Henderson, Vice President, Alberta Health Services (Glenrose Rehabilitation Hospital) focused on how to keep people happy and hopeful.



Moderator, Kaaren Neufeld poses a question to Isabel Henderson on staff engagement.  “Engagement is a shared responsibility,” says Isabel Henderson.  “The top two reasons for disengagement are lack of a good relationship with their supervisor, and absence of recognition.”

Click here to watch all of today’s Canada’s Virtual Forum sessions:

Join Canada’s Virtual Forum live every day this week from 10:00 am to 2:00 pm (MDT).  Register now!

Upcoming sessions:

Tuesday - PARTNERSHIP: Don't let good ideas sit on the shelf

Wednesday - MEDICATION SAFETY: Across the Continuum