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​You asked – we listened! The Canadian Patient Safety Institute (CPSI) Communities of Practice (CoP) have been a useful resource for healthcare providers who are looking for a one-stop shop for information, documents and files, as well as a way to connect with peers and experts to ask questions and share ideas. To help serve you better, we recently held a focus group session facilitated by Johnson Research where CoP Administrators had an opportunity to discuss ways to improve accessibility and usability of the sites, and to identify opportunities and challenges.

A number of recommendations were made in terms of log-in and access; functionality for both users and administrators; promoting the CoP; and creative ways to increase uptake and strengthen the Communities.

“We know these communities are a wonderful resource for frontline healthcare providers and those involved in healthcare delivery – the focus group session was a good opportunity to help refine how the CoPs operate and to talk about how we can serve our CoP users better,” says Brenda Carthy, Administrator of the Medication Reconciliation CoP.

Key changes identified include:

  1. Access – the system log-in process is viewed as a barrier to entry. In the updated sites, we will look to allowing users to view content without logging in. The log-in would be required to participate in a discussion or post information.
  2. Alerts – the process to manage and access alerts will be improved to ensure more timely access to information.
  3. Navigation – the content will be reorganized so that key areas such as the document library and discussion sections are easily available.

“As we work towards an updated Communities of Practice we will connect with users to determine the right balance between improving efficiency and creating an engaging tool for the end user,” says Ali Alidina, CPSI Information Manager and site administrator for the Communities of Practice. 

Future changes to the CoP will be designed with the end user in mind and past, current, and potential users of the system will be engaged to provide input and feedback in terms of content and functionality. If you have suggestions or ideas on ways to improve the CoP, send an email to

The Communities of Practice are accessible from any computer with an internet connection. The CoP facilitates discussion and contains program-specific resources, such as the Safer Healthcare Now! Getting Started Kits. To view the CoP sites, visit