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CPSI Share                                                  
3/14/2012 6:00 PM

​​The Client Safety Learning Event was adapted from the Effective Governance for Quality and Patient Safety Program, which recognized client needs in the community across the healthcare continuum.  This learning event, delivered for the first time in November 2011, was designed for board members of healthcare organizations and their leadership teams to improve quality of care, healthcare system performance and client safety through the use of evidence. The Canadian Patient Safety Institute (CPSI) worked with an advisory committee to customize and adapt the core program to meet the needs of the community sector, adding pragmatic tools and examples of innovative practices from the community experience to the already extensive program materials.

In November 2011, the Mississauga Halton Community Care Access Centre (MH CCAC) joined forces with the Metamorphosis Network (an independent network of community support service providers and mental health and addiction agencies in Central Ontario) and the Canadian Patient Safety Institute, to deliver the Effective Governance for Quality and Client Safety Program as an education stream at the Metamorphosis Annual Conference.  The one and a half-day workshop, funded by the Mississauga Halton LHIN, drew 64 participants from 29 organizations from the Local Health Integration Networks (LHIN) of Mississauga Halton and the Central West.

During the workshop, the participants learned about concepts, tools and resources to advance their governance efforts to improve quality and client safety; and they developed a next step Action Plan.  The key focus of this planning exercise was to identify strategies, tactics and governance practices that will influence enhanced effective governance for safer, quality client services at the board table.  The EGQPSP toolkit, customized workbook, GAP analysis tool and Action Plan provides participants with a varied selection of knowledge transfer strategies. T he participants were encouraged to take the learnings and materials to their next board meeting.

“The program team from CPSI, the core program peer facilitators and the advisory committee worked very hard to customize materials that would be relevant for the community sector and the feedback from the conference participants was extremely positive,” says Jutta Schafler Argao, Vice-President, People, Quality and Planning at the Mississauga Halton CCAC and one of the key organizers of the workshop. “The materials resonated with the participants and the spirited discussion made the topics come alive. There was a lot of positive energy in the room and the board members and senior management left the workshop with renewed energy for the challenging work that they do.” 

Jutta attended the workshop along with the CEO and seven board members from the Mississauga Halton CCAC. “Our board and senior team are highly focused on quality and it is part of our strategic plan,” says Jutta.  “Our Action Plan developed at the workshop focused on advancing the quality and client safety journey that our board has been on and it served to validate the work that was already in progress.”

Working with partners for greater collaboration and synergistic services planning was one of the topics indentified in the Mississauga Halton CCAC Action Plan and there have been subsequent conversations on how that might occur.  Following the November workshop, the Metamorphosis Network and the Mississauga Halton CCAC developed a local leadership partnership to continue the governance for quality and safety agenda. Management of the Metamorphosis Network and the Central West and Mississauga Halton CCACs met in December 2011 for a half-day planning session, reviewing strategic plans to look at areas of collaboration and how they could leverage their work.

“To have the community sector develop common quality measures, engage in cross-board conversations and develop activities to guide the work to achieve common measures, whether it relates to issues like falls or interdependencies, adds a lot of value that goes beyond the community healthcare sector,” says Jutta. “Over the next few months we will be delving into what that might look like, what are the measures and how to put in place measurement and quality improvement capabilities that would be required. If community healthcare is coordinated and when measuring quality outcomes are aligned with the provincial healthcare focus on quality, patients /clients and families really benefit. Ultimately, the goal is to have the community and the acute care sector working together to align resources and deliver results that achieve the best results for patients /clients.”

Click here for more information on the Governance for Quality and Patient Safety Program. To arrange for the Governance program to be delivered to your board and senior management, send an email to