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CPSI Share                                                  
10/31/2011 6:00 PM

​​The second day of the week-long Canada’s Virtual Forum on Patient Safety and Quality Improvement focused on doing the right thing. Participants world-wide attended today’s virtual sessions focused on patient empowerment, disclosure, and self-advocacy.

In the presentation, Truth Talk: We have a duty to the patient, Michael Millenson (Health Quality Advisors) reinforced that while we know what to do to and can advert harm, it will take consciousness, culture and cash. To see things differently, we must see things we have not noticed before and ask questions we have not asked before. Strong cultural change is manifested by being able to ask questions.

Nixon_Gaulton_MacLeod_Philip.jpgDuring the panel discussion focused on Disclosure, What’s working and what’s not, Dale Nixon (Eastern Health) provided an emotional and courageous recount of the loss of her son, and how failure to disclose the details of this harmful incident affected her family. Catherine Gaulton (Capital District Health Authority) emphasized the importance of taking a proactive approach and having a policy around disclosure, outlining who is involved and how to disclose; and talking to patients and their families and saying you’re sorry.  Carolyn Philip (Fraser Health Authority) says that rather than asking patients/families if they have questions, ask if you have met their expectations; let them share their experience and tell their story. Bruce MacLeod (Alberta Health Services) emphasized that disclosure is a process, not a single conversation and as an important first step, involve patients/families in the discussion, acknowledge their concerns and apologize. The Canadian Patient Safety Institute will launch the new Disclosure Guidelines: Being Open with Patients and Families later this week.

The Manitoba Institute for Patient Safety showcased their new web-based SAFE (Self-Advocacy for Everyone) Toolkit, created to provide basic information, tips, tools and resources on patient safety.

A French-only presentation is also available daily for participants.  Monday’s session focused on governance strategies to support an organization’s safety culture; in today’s session, the Jewish General Hospital outlined how quality indicators help patients know more about the performance of the hospital. All English and French presentations are archived and available on the Canada’s Forum website.  Watch the Patient narratives and vote for your favourite hand hygiene video on Facebook.

The Virtual Forum continues daily until Friday, November 4th, with more patient stories, presentations and panel discussions to come.  Click here to register and send your questions, comments and success stories to: