The Canadian Patient Safety Officer Course (CPSOC) provides an overview of the fundamentals of patient safety and equips healthcare professionals and leaders with the information, tools and techniques to build a strong patient safety culture within their organizations. The Canadian Patient Safety Institute partnered with the Canadian Healthcare Association to deliver the four-day program in Ottawa, Ontario from April 23 to 26, 2013.
The course attracted 44 participants, including physicians and patient safety leaders and advisors; 40 from across Canada and four from Hong Kong. Participants say the information-packed program left them energized and motivated to improve patient safety in their organizations.
Ken King, Vice President of Patient Access, Safety & Quality Management has been charged with developing a patient safety program for STARS Air Ambulance. “This was an excellent program that really brings you up to speed on patient safety,” says Ken. “The world-class speakers provided an understanding of patient safety from a macro perspective and the program gives you the background research and supporting methods to advance patient safety in your organization.”
Angela Wong was one of four participants attending from the Hospital Authority in Hong Kong. Angela heard about the CPSOC from a colleague and wanted to expand her knowledge around patient safety. “The sessions provided the necessary learning to complement the patient safety efforts being undertaken at your hospital,” says Angela. She has already shown the patient videos to a class of interns and found the sessions on safety culture, teamwork and communication, human factors, and critical thinking particularly helpful to her work.
Cindy McIntyre, Quality and Patient Safety Advisor for the Vitalité Health Network in New Brunswick found the CPSOC was motivating, inspiring and says that overall, she learned a lot to advance patient safety. “I came back to work with so many ideas,” says Cindy. “You are energized to be influential in further advancing the patient safety culture in your organization and truly believe you can do it … and this program provides the confidence to know you can!”
The Canadian Patient Safety Officer Course includes sessions on human factors; teamwork and communication; clinical decision-making; the role of the board in patient safety; just culture and disclosure; resiliency and reliability science; and reporting, disclosing learning, sharing and informing following a critical incident. One session provided practical strategies for partnering with physicians to improve patient safety. Hearing patient stories helps the participants learn how to incorporate meaningful use of the patient’s perspective into their patient safety efforts. At the end of the course, participants have the understanding to develop, sustain and spread patient safety improvements and the necessary strategies and structure, for a successful patient safety program.
Enhancements are currently being made to the CPSOC program for 2014 and an online virtual program is being developed. For more information on the Canadian Patient Safety Officer Course visit www.patientsafetyinstitute.ca or www.cha.ca. To learn more about upcoming programs, email firstname.lastname@example.org