Sign In
CPSI Share         

 Filter Results




Cecilia Bloxom named to CPRS College of Fellows6856512/5/2019 9:27:03 PMPatient Safety News<img alt="" src="/en/NewsAlerts/News/PublishingImages/2019/Cecilia%20Bloxom.jpg?Width=140" width="140" style="BORDER&#58;0px solid;" /> ​The Canadian Patient Safety Institute’s Cecilia Bloxom, Senior Director of Strategic Communications, has been named to the Canadian Public Relations Society College of Fellows, a pinnacle of achievement for members of the Society. An induction ceremony will be held in Quebec City on May 24, 2020, during the Canadian Public Relations Society (CPRS) National Conference. College of Fellow members have at least 20 years of professional experience and at least 10 years of Society involvement. They have demonstrated that they are leaders in the public relations profession, but also have demonstrated outstanding leadership in CPRS. Fellows devote their time and undertake tasks that advance the state of public relations in Canada, including mentoring others, speaking and writing about the value of effective public relations and being involved in other College initiatives. Cecilia is a dynamic communications professional with boundless energy and creativity; she is known to raise the bar and quick to approach every task with the same drive and commitment. She truly upholds the status of leadership in public relations. “Cecilia’s career has flourished over the last two decades as she has consistently challenged herself to grow her skills to become a dynamic and well-respected communications professional,” says Chris Power, CEO, Canadian Patient Safety Institute. “She is constantly looking toward the next big challenge and accomplishment, while providing inspiration to her team and peers. Her unwavering commitment to improve patient safety is evident in the campaigns she has spearheaded and the issues she has tackled. She has the unique ability to bring together diverging opinions and ensure people feel heard, respected and valued, leading to successful outcomes for everyone involved.” An award winning Senior Communications Professional with 20 years of experience in regional, provincial and national organizations, Cecilia is highly skilled in developing and landing memorable strategic plans, creating lasting brands, and routinely building awareness on a national level. She is one of a few hundred communicators in Canada with dual accreditation from both the International Association of Business Communicators and the Canadian Public Relations Society. Cecilia is a true leader in the Communications industry with a solid background in leadership development, including a Masters of Arts in Leadership from Royal Roads University. Cecilia has a solid understanding of Governance, supporting the Canadian Patient Safety Institute’s national Board of Directors, serving as the current Past President of the Canadian Public Relations Society (Edmonton), current Director on the CPRS Foundation Board (formerly Communications + Public Relations Foundation), and past Director with the Nina Haggerty Centre for the Arts. Over the past ten years, Cecilia has shared advice, experience and guidance as a mentor to protégés in the CPRS mentorship program. Cecilia also chaired the Local Advisory Committee for the Canadian Public Relations Society National Conference, Evolving Expectations, welcoming over 300 delegates to Edmonton in June 2019. Cecilia has made a mark in healthcare communications, locally, nationally and internationally. The knowledge, passion and energy that Cecilia brings to her position with the Canadian Patient Safety is evident through the branding and the development of numerous initiatives including the development of a Strategic Communication Plan for a national strategy on patient safety. In addition to her professional accomplishments, Cecilia cherishes being a mother to her beautiful daughter Cyr and lives in the heart of Edmonton’s Little Italy with her husband Jesse and standard poodle, Walker. Cecilia loves all things active including skiing and yoga and is very involved in transforming her community. Congratulations, Cecilia! 12/5/2019 9:00:00 PM The Canadian Patient Safety Institute’s Cecilia Bloxom, Senior Director of Strategic Communications, has been named to the Canadian Public Relations12/5/2019 9:42:09 PM324
How safe is our care?4614312/2/2019 5:13:12 PMPatient Safety News<img alt="Bar chart" src="/en/NewsAlerts/News/PublishingImages/News%20Feed%20Icons/Consortium%20Thumbnail.jpg?Width=140" width="140" style="BORDER&#58;0px solid;" /> By Anne MacLaurin, Virginia Flintoft, Wayne Miller and Alex Titeu All healthcare leaders, providers, patients, and the public should wrestle with a fundamental question How safe is our care? The typical approach has been to measure harm as an indicator of safety, implying that the absence of harm, is equivalent to the presence of safety. But, are we safe, or just lucky? Jim Reinertsen, MD, a past CEO of complex health systems and a leader in healthcare improvement, suggests that past harm does not say how safe you are; rather it says how lucky you have been. After learning about the Measurement and Monitoring of Safety (MMS) Framework, Reinertsen found the answer to his question, "Are we safe or just lucky?" "The Measurement and Monitoring of Safety Framework challenges our assumptions in terms of patient safety," says Virginia Flintoft, Senior Project Manager, Canadian Patient Safety Institute. "The Framework helps to shift our thinking away from what has happened in the past, to a new lens and language that moves you from the absence of harm to the presence of safety." Professor Charles Vincent, Professor of Psychology at Oxford University, advocates that assessing safety is not the same as counting harm. As the first author of the Measurement and Monitoring of Safety framework, he believe it is critical for us to ask five questions, each related to a specific dimension of safety, in order to determine whether an organization is safe. This approach is one often used by industry that looks at leading and lagging indicators, and relies on soft intelligence. A holistic view of safety prompts leaders and providers to be inquisitive and empowers everyone to take a proactive role in safety. The five critical questions are Has patient care been safe in the past? Systematically reviewing existing measurement and monitoring of past harm can increase your understanding and help you to respond appropriately to harm when it occurs. Are our clinical systems and processes reliable? This dimension gauges the probability that a task, process, intervention or pathway will be carried out or followed as specified. Is care safe today? Sensitivity to operations focuses on the day-to-day, hour-by-hour and even minute-by-minute management of safety, bringing together a mix of intelligence to help staff, clinicians, managers and leaders assess and act upon safety in real time. Will care be safe in the future? By focusing on the identification of possible sources of future harm, you can work to become more resilient to them. Don't wait for things to go wrong before trying to improve safety. Are we responding and improving? The development of systems to promote a cycle of learning and sharing from safety incidents, multiple sources of safety intelligence and insights developed through the other domains. Integration and learning is the glue that holds a rounded safety picture together. "The Framework changes the nature of the conversation to being more mindful and forward-thinking," says Wayne Miller, Senior Project Manager, Canadian Patient Safety Institute and MMS coach. In 2017, the Canadian Patient Safety Institute launched a measurement and monitoring of safety demonstration project, led by Dr. Ross Baker at the University of Toronto. An 18-month Safety Improvement Project was subsequently launched in 2018, to support healthcare teams in rewiring their thinking on patient safety and to work within their organizations to foster and promote this new approach to safety. The coaches supporting the MMS collaboratives have learned that this expanded view, helps to provide a shared and consistent understanding of safety. It empowers everyone to take a proactive role and promotes a culture of collective responsibility for safety. MMS promotes the importance of the contribution that patients and carers make to safer care. Most importantly, it reinforces the message that safety is more than counting harm. "It is exciting to see the transformation within the teams and their understanding and focus on patient safety," says Anne MacLaurin, Senior Program Manager, Canadian Patient Safety Institute and MMS coach. Danielle Bellamy, Director of Continuing Care, Yorkton & District Nursing Home (Saskatchewan Health Authority) participated in the MMS collaborative. She says that the value of this work is how it empowers team members to focus on the presence of safety. "We often speak about how safety is everyone's responsibility, but team members have historically told us that they don't feel they have the tools to take action," says Bellamy. "This Framework has given us the opportunity to co-create a tool to empower our frontline team to not only identify the potential for harm, but to work towards reducing or eliminating the harm. As a result, we are witnessing a shift in the culture of safety within our care home, and providing a safer environment for both our residents and team." Crystal Browne, Director Clinical Operations, Alberta Health Services – Area 4 (North Zone) says, "I think the biggest takeaway I have gained from this learning collaborative is that safety is not a 'project' with a defined beginning, middle and end. It's an ethos of constant inquiry at all levels of the organization as we try to answer the questions of is care safe today? and will it be safe tomorrow?" Virginia Flintoft, Anne MacLaurin, Wayne Miller and Alex Titeu are coaching the 11 teams from across the country participating in the MMS Safety Improvement Project, helping them to implement this new approach to measuring and monitoring of safety. For more information, visit 12/2/2019 7:00:00 AMBy Anne MacLaurin, Virginia Flintoft, Wayne Miller and Alex Titeu All healthcare leaders, providers, patients, and the public should12/2/2019 8:53:28 PM295
Educational modules available for hospitals and the public to support new mandatory reporting requirements4615812/2/2019 8:56:27 PMPatient Safety News<img alt="" src="/en/NewsAlerts/News/PublishingImages/News%20Feed%20Icons/Hospital%20Thumbnail.jpg?Width=140" width="140" style="BORDER&#58;0px solid;" /> Effective December 16, 2019, reporting of adverse drug reactions (ADRs) and medical device incidents (MDIs) within 30 calendar days of first documentation will be mandatory for all Canadian hospitals. The Protecting Canadians from Unsafe Drugs Act, also known as Vanessa's Law, is intended to increase drug and medical device safety in Canada by strengthening Health Canada's ability to collect information and to take quick and appropriate action when a serious health risk is identified. Four educational modules have been developed to support and raise awareness of mandatory reporting requirements. Available in PowerPoint and PDF formats, these presentations were developed collaboratively by Health Canada, Institute for Safe Medication Practices Canada (ISMP Canada), Health Standards Organization (HSO), and the Canadian Patient Safety Institute. The materials can be used as entire modules, individual slides or selected content for individual learning, or incorporated into presentations for information-sharing. The modules include Module 1 – Overview of Vanessa's Law and Reporting Requirements explains the purpose of Vanessa's law, describes the regulations for mandatory reporting of serious ADRs and MDIs by hospitals, and outlines the required data elements for mandatory reporting. Module 2 – Reporting Processes to Health Canada describes the expectations for mandatory reporting, provides samples of the forms for reporting and how to submit reports to Health Canada, and includes a number of case studies as examples. The module also includes a Guidance document for reporting and options for voluntary reporting. Module 3 - Strategies to Promote and Support Mandatory Reporting identifies potential barriers to serious ADR and MDI reporting, how to facilitate documentation and reporting, and outlines strategies to support implementation. Examples of various reporting systems in place are also included. Module 4 – Health Canada's Review and Communication of Safety Findings summarizes the importance of health product vigilance, the process that will be used to share information on ADR and MDI reporting, and how data will be secured and shared. All four modules can be accessed on the Canadian Patient Safety Institute website at https// Patients for Patient Safety Canada have also created a presentation to help patients and the public understand and promote the reporting of serious adverse drug reactions and medical device incidents. Click here Click here to download the presentation. For the purposes of mandatory reporting, a serious adverse drug reaction is defined as a noxious and unintended response to a drug that occurs at any dose and that requires in-patient hospitalization or prolongation of existing hospitalization, causes congenial malformation, results in persistent or significant disability or incapacity, is life threatening, or results in death. The mandatory reporting requirements for hospitals apply to therapeutic products, including Pharmaceuticals (prescription and non-prescription drugs), Biologic drugs (biotechnology products, fractionated blood products, plasma proteins and vaccines (excluding vaccines administered under a routine immunization program of a province or territory), Radiopharmaceutical drugs, Disinfectants, Medical devices, and Drugs for an urgent public health need. Mandatory reporting does not apply to natural health products, however reporting is encouraged. A medical device incident is an incident related to a failure of a medical device or a deterioration in its effectiveness, or any inadequacy in its labelling or its directions for use that has led to the death or a serious deterioration in the state of health or a patient, user, or other person, or could do so were it to recur. All classes of medical devises are included in mandatory reporting by hospitals, including those classified as Class I (lowest risk) to Class IV (highest risk). Examples are Class I – Hospital beds, wheelchairs, leg prostheses, Class II – infusion sets, syringes, tracheostomy tubes, urethral catheters, Class III – infusion pumps anesthesia gas machines, intrauterine devices, and Class IV – pacemakers, defibrillators, breast implants, bone grafts. More information on mandatory reporting is available on the Health Canada website. 12/2/2019 7:00:00 AMEffective December 16, 2019, reporting of adverse drug reactions (ADRs) and medical device incidents (MDIs) within 30 calendar days of first12/2/2019 9:48:05 PM146
Patient Safety Power Play: Thank you for helping us #ConquerSilence7084511/25/2019 8:33:57 PMPatient Safety Power Plays<img alt="" src="/en/NewsAlerts/News/PublishingImages/News%20Feed%20Icons/Chris%20Power%202016.jpg?Width=140" width="140" style="BORDER&#58;0px solid;" /> This year, I have discussed our new public engagement campaigns several times since our mandate at the Canadian Patient Safety Institute is evolving. We continue to research and supply healthcare organizations with effective patient safety tools; we still encourage strong patient safety policy for leaders; and now we also focus on connecting with the public and patients about this silent epidemic – and what we can all do to keep ourselves safe. We have had some wonderful successes in our efforts to connect. Over the past few months, we have organized four round table meetings with provincial Ministers and Deputy Ministers of Health. Hosted by members of Patients for Patient Safety Canada, we have meet in Winnipeg, St. John’s, Halifax and Fredericton to give local patient partners the opportunity to tell their stories of harm and to ask that provincial governments commit to making care safer. Safer care has certainly caught the public’s attention. On November 6, the Canadian Institute for Health Information released a biannual comparison of healthcare performance among over 30 first-world nations. Compared with other countries, Canada does a good job of documenting, reporting, and acting on patient safety issues. However, we still have much room for improvement, since the report stated that not only are patients twice as likely to experience tears during childbirth and develop lung clots after hip and knee surgery, but that Canada also reported the highest number of items left behind inside patients after surgery. In response to media requests, CPSI highlighted that the public doesn’t know much about patient safety incidents. We called for a higher commitment to safer care, not by placing blame, but instead by inviting everyone concerned to learn about healthcare harm and make it a priority. We have to work together to identify the patient safety gaps, share ways to resolve them, and establish a patient safety culture in Canada. The messages we shared in response to the report were similar to those declared during this year’s Canadian Patient Safety Week. We launched our #ConquerSilence campaign to improve communication in the healthcare system to help reduce preventable patient harm in Canada. We engaged both new and existing audiences, built partnerships founded on patient safety, and heard from many people about the popularity of #ConquerSilence. This popularity assured us that we are headed in the right direction, as #ConquerSilence did not end with Canadian Patient Safety Week it is also our first long-term public engagement campaign. We built a platform that will stand against silence and build momentum over time. We will continue to encourage members of the public, healthcare providers, and healthcare leaders to anonymously record and listen to stories and advice about preventable harm at #ConquerSilence will feature different patient safety issues throughout the year, plus offer resources to help the public and healthcare providers battle systemic silence. The first issue we are tackling is medication safety, featuring materials on how to speak up when issues arise with medications. Other issues we will tackle through the campaign will include misdiagnoses and miscommunication, traumas, infections, pressure wounds, and deteriorating patient condition. I am thrilled that you have joined us to keep making safe healthcare a priority. Questions? Comments? My inbox is open to you anytime at, and you can follow me on Twitter @ChrisPowerCPSI. Yours in patient safety, Chris Power 11/25/2019 7:00:00 AMThis year, I have discussed our new public engagement campaigns several times since our mandate at the Canadian Patient Safety Institute is evolving.11/25/2019 8:52:20 PM228
#SuperSHIFTER Janet Bradshaw helps to ensure the patient voice is heard7066011/19/2019 9:33:49 PMSuper SHIFTERS<img alt="" src="/en/NewsAlerts/News/PublishingImages/2019/Abisaac%20and%20Janet.jpg?Width=140" width="140" style="BORDER&#58;0px solid;" /> #SuperSHIFTER Janet Bradshaw is the Project Coordinator supporting the work of Patients for Patient Safety Canada, a patient-led program of the Canadian Patient Safety Institute. Respectfully referred to as Mama Bear by her colleagues, Janet's passion, empathy, and creativity is what drives her to ensure the patient voice is heard in healthcare. What can you tell us about your role at the Canadian Patient Safety Institute? ​ ​Janet Bradshaw (right) with Abisaac Saraga at a Patients for Patient Safety Canada meeting As a Project Coordinator, I have the privilege of supporting the Patients for Patient Safety Canada program; that is the major part of my job. When a request comes in for patient involvement, I match the patient members with the engagement opportunities to advance patient safety. Last year, there were over 100 requests for patient volunteers to support patient safety and quality work. I support the Patients for Patient Safety Canada co-chairs and build relationships with all the volunteers. I am also fortunate to coordinate the in-person meetings for Patients for Patient Safety Canada. What does a typical day look like for you? Generally, there is no typical day. At the moment, a lot of my time is spent on planning and arranging logistics for the next Patients for Patient Safety Canada in-person meeting taking place in November. I try and go above and beyond to bring a little extra to the table to let the patient members know how much they are appreciated. In my spare time, I am always busy creating something. I do a lot of crafts and enjoy knitting and crocheting. In the past, I have made flower and maple leaf lapel pins as a way to give a little piece of myself to the patient members to take home with them. This year, I am making poppies for everyone as I feel it is an important way to honour the hours of volunteer time that the patient members have given to us. What do you like most about working at the Canadian Patient Safety Institute? The organization is so supportive and a great place to work. They ensure we have the skills that we need to do our job and that we are comfortable in our position. I enjoy the people that I work with. We are a small team that does very important work and I feel we are making a difference. There is always a lot happening and everyone is so passionate about what they do. We are not here solely for the job; we are here because we believe in what we do. Everyone cares so much and wants to make the healthcare system safer. What I enjoy most about my job is the interaction with patients and hearing their stories. Their stories are so touching and truly help to spread the word about the importance of patient involvement to advance safe care. Those stories inspire me too. What are your hidden talents? I am positive and look for the good in every situation. I like to bring people together and am always looking for ways to help people work together. There is the Mama Bear side of me that is nurturing, and shows a lot of empathy and patience. What is your proudest moment with the Canadian Patient Safety Institute? I get a lot of fulfillment in doing a good job, keeping that spark alive and igniting the passion of the patient members in telling their stories. Every time I watch one of the patient videos, I am proud of the role that I played behind the scenes to help patients to share their experiences and make a difference to other patients and to the healthcare system. With the launch of #ConquerSilence, the patient voice is one of the most important voices of this campaign. I have been working with the patients that are so brave in sharing their stories. Those stories are so powerful and help to get the message out. I am proud that I have been able to lift them up and help them to find their voice and do their part in making the campaign successful. What are your hopes for patient safety? Family is very important to me. I have a large family, five children and seven grandchildren. I do the job that I do to ensure that they are safe too. In the next five years, I would like to see the healthcare system get safer and the public become more aware of the magnitude of the problem so that they can be vigilant and keep themselves safe. Janet is celebrating her 5th Anniversary with the Canadian Patient Safety Institute. To learn more about her work with Patients for Patient Safety Canada, email Janet at 11/19/2019 9:00:00 PM#SuperSHIFTER Janet Bradshaw is the Project Coordinator supporting the work of Patients for Patient Safety Canada, a patient-led program of the11/25/2019 3:47:11 PM842
#SHIFTtalks: You’re never too young to speak up and be a part of your healthcare team6460011/13/2019 3:26:28 PMSHIFT Talks<img alt="" src="/en/NewsAlerts/News/PublishingImages/2019/Ayleen%20Swartz.jpg?Width=140" width="140" style="BORDER&#58;0px solid;" /> Hi, I'm Ayleen Swartz. I've never written a blog, so here is a bit about me; I love volleyball, hiking, skiing, ultimate frisbee, basketball, canoeing and hockey. You get the point; I like anything athletic and outdoors! Two years ago, at the age of 14, I was stoked to head into beach volleyball season, after spending my previous summer at the Ontario Summer Games playing volleyball. I had just finished two spring tournaments when I suddenly got sick. For the first week, my parents and I thought it was a simple stomach flu, but I wasn't getting better. After two weeks I had lost 15 pounds, had no energy, couldn't eat without becoming nauseous, and I had what appeared to be pink eye in both eyes. I had other symptoms too, but they're so personal I don't feel like I can share them to this day. One day, a few weeks into my illness, after being to a walk-in clinic and waiting on test results, I woke up and my knee was dramatically swollen – like a water balloon taped to my knee, and this was on top of all my other symptoms. I was totally freaked out. My mom and dad took me to the hospital, it was July 1st. The hospital was great, but the doctors couldn't figure out what was going on. At this point I had been sick almost 21 days, without a diagnosis. My local hospital called a specialized paediatrician and she had the answer. I had a salmonella infection that led to a reactive arthritis. She immediately started steroid medication and connected me with a paediatric rheumatologist at Sick Kids Hospital in Toronto. I was so happy to have a diagnosis, but kind of bummed too. The steroids made me feel really sick and have gross side effects. Combined with the huge amount of swelling in my feet and knees it all meant I couldn't play volleyball. I also missed a summer school trip I was excited to attend with my friends. Little did I know back then, my temporary illness would become a longer chronic illness and I would be treated for arthritis for two plus years. This meant physio, acupuncture and trying a lot of different medications. As a 14-year-old, you don't expect to use the health system and you truly can't picture what it's like to have doctors not know how to treat you. In my case I was lucky. From the time I became ill, through to my diagnosis and to my treatment today, my parents have been huge advocates. My doctors are inclusive and always involve me in my care decisions and I feel like I have a say in my treatment plan. My mom is a nurse and I have heard this is not always the case. I am grateful that I have not had a bad experience and I truly appreciate my doctors treating me like my opinion matters. Being a chronic disease patient is not easy. I need to remember to take my medication daily. People often don't understand what it is like to be in chronic pain. They sometimes make assumptions about me and my abilities and cannot see the swelling or pain I have. My friends don't always understand when I cancel or am extra tired when we make plans. It can be hard as a teenager to say no to parties or hanging out when I know my body needs time to rest and heal. If I had to provide advice to anyone based on my own experiences I would say Talk to your parents and doctors. Don't be silent. If they are choosing treatment and medication for you, be part of the conversation! You're the one who will have to cope with the side effects and illness symptoms, so make sure you're heard. Don't be afraid to speak up when you don't understand. Often my medication side-effects and my treatment confuse me. My mom has helped me talk to my doctor and better understand when we have changes to the plan or meds. Write it down. Sometime I am not good about remembering where the pain has been, or the severity of the pain between my doctor visits. Learning to own my health history and take accountability to writing it down has been really helpful! Tell family and friends about your illness. The more they understand, the more they can help. My family and friends are some of my biggest supporters.I know getting sick and being sick is awful, so I hope for everyone to have the great experience I have with my healthcare team. Don't be afraid to be part of your health team. You're the one who is ill, so always speak up! 11/13/2019 3:00:00 PMHi, I'm Ayleen Swartz. I've never written a blog, so here is a bit about me; I love volleyball, hiking, skiing, ultimate frisbee, basketball,11/13/2019 3:36:00 PM858
Your Inner Voice Can Save Lives: #ConquerSilence with Canadian Patient Safety Week14810/28/2019 2:50:40 PM If something looks wrong, feels wrong or is wrong, speak up in the moment. Conquer Silence is the theme of Canadian Patient Safety Week 2019. A new website, will launch on October 21, 2019, where patients, providers, health administrators, policymakers and the public can share stories and advice on how to reduce patient harm. Every single year 28,000 Canadians die from preventable harm when receiving care. This makes patient safety incidents the third leading cause of death in Canada, behind cancer and heart disease. One in three Canadians has had patient harm affect themselves or a loved one, yet collectively the public is unaware that the problem exists. That is the silent epidemic. If we do nothing, 1.2 million Canadians will die from preventable patient harm over the next 30 years. Now in its 15th year, Canadian Patient Safety Week will be celebrated from October 28 to November 1, 2019 to help make patient safety a priority. A new episode of the award-winning PATIENT podcast series asks patients, providers, and leaders how they are conquering silence and what we can do to stay safe. Two new webinars will take place during Canadian Patient Safety Week a webinar for healthcare providers to learn how they can #conquersilence, and how they can lead a workplace culture to do the same; and a Mandatory Reporting webinar focusing on the new requirements for hospitals to report serious adverse drug reactions and medical device incidents under the Protecting Canadians from Unsafe Drugs Act. Tools and resources are now available at, along with a Communications Toolkit on how to promote the week on social media and how to improve patient safety. The Canadian Patient Safety Institute website hosts a series of 34 videos that showcase the great work happening in healthcare through the human-interest stories that profile patient safety champions and what they do to improve patient safety. These personal stories of heartache, loss, and frustration due to unsafe care are inspirational and a great motivator to improve the quality of healthcare in Canada. Last year, almost 1,500 registrants signed up to participate in Canadian Patient Safety Week. Visit to register and to order a free #ConquerSilence promotional package – you pay only for shipping. 10/28/2019 6:00:00 PMIf something looks wrong, feels wrong or is wrong, speak up in the moment.  Conquer Silence is the theme of Canadian Patient Safety Week 2019.10/28/2019 8:03:05 PM620
Recognize and promote your outstanding leaders and programs225410/25/2019 6:54:04 PMPatient Safety News CCHL – National Awards Program The Canadian College of Health Leaders is inviting nominations for the 2020 National Awards Program. This is a great opportunity to recognize and promote the outstanding leaders and programs in your organization. Award recipients will receive paid travel and accommodations to attend the Honouring Health Leadership event (June 14) and a complimentary registration to the National Health Leadership Conference (June 15-16) taking place in Edmonton. Please click the link below for a list of the College's individual, team and organization awards, and their corresponding deadline dates. Read More 10/25/2019 6:00:00 AMCCHL – National Awards Program The Canadian College of Health Leaders is inviting nominations for the 2020 National Awards Program . This is a10/25/2019 7:00:28 PM360
#SHIFTtalks: A new paradigm in patient education224110/24/2019 2:27:29 PMSHIFT Talks<img alt="" src="/en/NewsAlerts/News/PublishingImages/2019/Raphael%20Gotlieb.jpg?Width=140" width="140" style="BORDER&#58;0px solid;" /> ​By Raphael Gotlieb, Precare Inc. Since I was 12 years old, I've volunteered at an oncology clinic. Over the years, I've had the privilege to follow my passion and participate in research projects centred around improving patient care and safety through innovation. I've learned that medical errors are, unfortunately, a significant factor of the patient experience. Some 7.5 per cent of Canadian patients are affected by medical errors yearly; these kinds of errors are the third leading cause of death in both Canada and the United States. The majority are associated to poor decision-making, half of which occur in a surgical context and half of those from mistakes in thinking (not technical skills). This led me to focus my thesis research in experimental surgery on creating a simulation platform to diagnose physician decision-making processes to improve patient safety. We quickly realized that the lack of participation and shared decision making with patients is a significant issue. The leading causation was narrowed down to inefficient patient education. Canadian studies show that in clinical settings, patients forget up to 80 per cent of the information related to them by the healthcare provider. And if this was not alarming, half of what they do remember is misremembered. Furthermore, patient education in today's format is expensive and inefficient. It stretches human resources, educators, nurses, doctors, printed media gets outdated, while language barriers remain a significant issue. To address these issues, a new paradigm in patient education was developed, a free patient education platform providing evidence-based guides as animations (Smart Health Video™). It has been shown that people retain up to 90 per cent significantly more information when presented as simple, engaging audiovisuals in comparison to text. Each of the animated guides is provided in 20 common languages spoken in Canada, giving patients access to medical information in formats that are easy to understand, accommodating for a range of literacy levels, cultures, spoken languages, and modes of communication. Over eight million Canadians have a non-official language as their mother tongue. Patient education programs rarely provide translated content, thus leaving a glaring gap in access to medical information for those patients whose mother tongue is not an official language. From a healthcare perspective, we aim to reduce the need for printed media and stretched human resources of specialized healthcare providers, while improving patient information retention and empowerment. The platform can create a feedback loop by engaging the patient and obtaining information (MDcisionsTM) that allows for more personalized and improved care, which further engages the patient. By optimizing the flow of information in the Canadian healthcare setting, we hope to reduce complications and improve care. Presently available animations can be previewed at, ranging from pregnancy guides to oncology. The platform was developed with a strong partnership with the Jewish General Hospital of McGill, with Drs. Sena Turkdogan, Gabriel Schnitman and Ben Segev at the core of Precare. The platform thrives from amazing nationwide collaborations with hospitals, medical societies and a special partnership with Enhanced Recovery Canada led by Dr. Claude LaFlamme and the Canadian Patient Safety Institute with senior program manager Carla Williams. Raphael Gotlieb, MSc Experimental Surgery is a medical researcher at the Jewish General Hospital and the founder of Precare Inc. This innovative virtual platform, which provides up-to-date, evidence-based information through animated medical and surgical guides. 10/24/2019 2:00:00 PMBy Raphael Gotlieb, Precare Inc. Since I was 12 years old, I've volunteered at an oncology clinic. Over the years, I've had the privilege to follow10/24/2019 7:08:33 PM1103
Patient Safety Power Play: Help us #ConquerSilence during Canadian Patient Safety Week!223310/23/2019 7:46:17 PMPatient Safety Power Plays<img alt="" src="/en/NewsAlerts/News/PublishingImages/Chris%20Power.jpg?Width=140" width="140" style="BORDER&#58;0px solid;" /> A couple of years ago, we introduced you to our bold new strategy, demanding patient safety – RIGHT NOW! With this year's Canadian Patient Safety Week, we are introducing a public theme that promises to be just as bold we ask you to help us #ConquerSilence! This silence exists between patients and providers, between colleagues in healthcare facilities, between administrators in different regions, and between the public and policymakers. We want to teach Canadians that if something looks wrong, feels wrong, or is wrong – we need to speak up, in the moment. By conquering silence, we can begin to work together to solve the healthcare issues we face. CPSI refuses to stay silent across the board. Our Measuring and Monitoring for Safety collaborative met face to face again at the start of the month to share progress on instilling patient safety culture at healthcare institutions across Canada. The tremendously successful Atlantic Learning Exchange met in St. John's, Newfoundland, where over 200 Maritime province attendees discussed patient safety and quality. We also sat down for nearly two hours to champion patient safety with local patient advocates, Patients for Patient Safety Canada members, and Newfoundland & Labrador's Health Minister Dr. John Haggie. CPSI continues to work with our partners across Canada, because we refuse to accept that patient safety incidents remain the third leading cause of death. Join us in spreading this message. Speak up for patient safety. Be sure to take full advantage of all the activities during Canadian Patient Safety Week, from October 28 to November 1 Join our bold new campaign to #ConquerSilence! Share your patient safety story and your advice on how to reduce harm at Download a brand-new episode of our award-winning PATIENT podcast! We ask patients, providers, and leaders how they are conquering silence and what we can do to stay safe. Healthcare providers and administrators can attend webinars to show how they can #ConquerSilence, and how the Protecting Canadians from Unsafe Drugs Act will affect them.Please know that we are expanding our focus on patient safety far beyond Canadian Patient Safety Week! Our #ConquerSilence campaign will run all year we will share tools you can use to help keep yourself and your patients safe. From medication safety to infection prevention and control, we will feature a different topic every two months and invite you to help #ConquerSilence together. Thank you for your commitment and dedication to ensuring patient safety is a top priority. Together, we can make our system safer.Questions? Comments? My inbox is open to you anytime at, and you can follow me on Twitter @ChrisPowerCPSI.Yours in patient safety,Chris Power 10/23/2019 7:00:00 PMA couple of years ago, we introduced you to our bold new strategy, demanding patient safety – RIGHT NOW! With this year's Canadian Patient Safety10/23/2019 7:56:07 PM320