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The theme for this year’s Canadian Patient Safety Week will be announced soon. The campaign will be hosted on the new Healthcare Excellence Canada website.  

Below are details from the 2020 Canadian Patient Safety Week campaign.

Virtual Care is New to Us #ConquerSilence 

Thank you to everyone who participated in Canadian Patient Safety Week from October 26 to 30, 2020.   

Let’s Keep the Momentum Going

The theme of Canadian Patient Safety Week 2020 was Virtual Care is New to Us. Only 10% of Canadians have experience with virtual care1, but 41% would like to have virtual visits with their healthcare providers2. 

The way to ensure that healthcare providers and patients make the most of virtual appointments is to use tried and true basics – encourage patients to ask questions and to bring an advocate with them to appointments. 

Although Canadian Patient Safety Week 2020 has passed, virtual care is here to stay!  Please continue to access and share the virtual care resources below.

Virtual Care Resources – 

Access valuable resources for you, your colleagues, and your patients to improve virtual care appointments. We worked with the Canadian Medical Association to develop a WEBside manner infographic for healthcare providers, plus two virtual care checklists and a how to make the most of your virtual visit infographic for patients. 

PATIENT Podcast Series  

Listen to season 4 of our award-winning PATIENT podcast! 

Are your patients ready for Virtual care?  

Share our free online quiz with your patients 


Canadian Patient Safety Week is a national, annual campaign that started in 2005 to inspire extraordinary improvement in patient safety and quality. As the momentum for promoting best practices in patient safety has grown, so has the participation in Canadian Patient Safety Week. Canadian Patient Safety week is relevant to anyone who engages with our healthcare system: providers, patients, and citizens. Working together, thousands help spread the message to Conquer Silence. 



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If your organization is interested in sponsoring a portion of CPSW 2020, please contact We have many opportunities available.

Virtual Care Definition: Virtual care has been defined as any interaction between patients and/or members of their circle of care, occurring remotely, using any forms of communication or information technologies with the aim of facilitating or maximizing the quality and effectiveness of patient care. (CMA definition)

Do you have any questions or suggestions? Contact CPSI Communications

Join the conversation at #ConquerSilence