Susan Mumme has extensive experience in healthcare as a frontline caregiver, leader of clinical programs and support services and as a quality leader and senior executive.She has a particular focus on the integration of health services at both the regional and provincial level and a passion for continuous improvement in service delivery and quality and safety of patient care.
Susan has led a number of system improvement initiatives including: Emergency Services and System Capacity, Ambulatory Care Gold Standard Patient Experience and Medication Management Systems. Prior to retiring, she led the development of a Quality and Safety Strategic Outline and Framework, provincial Accreditation model and the AHS (Alberta Health Services) Improvement Way (AIW) - a consistent, standardized approach for improvement.
She is committed to clinician and patient engagement as evidenced by her role in leading the implementation of Clinical Networks, the Alberta Clinician Council and as the co-chair of the Patient and Family Advisory Group for AHS.
Susan Holds a master’s degree in health studies (leadership) and a bachelor of science in food science (dietetics).