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CPSI Share                                                                      
10/15/2020 7:00 AM 10/15/2020 8:30 AM Webinar Public; Provider

Thursday, October 15 at 12 pm PDT / 1 pm MDT / 3 pm EDT (1.5 hour duration)

Based on the participant feedback and interest in the Reimagining Healing after Harm: the Potential for Restorative Practices webinar, Patients for Patient Safety Canada is pleased to offer this follow up session. Please review the slides, recording and resources from the first session at the link above. Also, indicate in the registration form if you have questions about this topic. All questions are shared with the presenters before the webinar who will try to address them during the session.

Restorative practices involve inclusive democratic dialogue between all those affected by healthcare harm. They are guided by concern to address harms, meet needs, restore trust, and promote repair or healing for all involved.

In this webinar we will further explore New Zealand's approach to healing after healthcare harm from surgical mesh.  We are curious to learn: 

  • What was the impetus for a restorative approach? 
  • What inspired the choice of a relationship-centric and reconciliatory model? 
  • How did restorative practices support the co-design process between consumer advocates and Ministry of Health representatives?
  • How do restorative approaches support New Zealand's commitment to Te Tiriti o Waitangi- The treaty that determines the partnership between the Crown and  indigenous peoples?

Then we will engage with all participants in a discussion about what this means for Canada.


Moderators and panel

Andrew Simpson, Chief Medical Officer, Ministry of Health, New Zealand. Andy is a Fellow of the Royal Australasian College of Physicians and the Royal Australasian College of Medical Administrators. A medical oncologist by training, Andy was the National Clinical Director of the Ministry's cancer programme before becoming Chief Medical Officer. Andy has been leading the Ministry's response to surgical mesh since mid 2018. 

Stephanie Turner, Director of Equity, Maori Stephanie Turner, MA (Hons), is the Director of Māori Health Outcomes for the New Zealand Health Quality Safety Commission and has worked in several executive leadership roles within NZ District Health Boards. Stephanie has managed a Non-Government Organisation, established primary care mental health provision, and worked as a family therapist specialising in art therapy. Stephanie's central focus is supporting quality improvement in health systems and practice, facilitating Te Tiriti o Waitangi accountability into action. Stephanie utilises Māori worldview and Māori knowledge systems in health system design to advance and improve access and experience.  

Carmel Berry Creator of Mesh Down Under Injured by 3 different mesh implants in 2004 Carmel was told she was 'the only one' suffering the debilitating pain she described to numerous health professionals.  Carmel has been campaigning to raise awareness through her support organization, Mesh Down Under. This campaign included a government petition which was accepted and responded to by the Health Select Committee.

One of the committee's recommendations was that the Ministry of Health should 'take note of the experiences of the petitioners and others'. Carmel and her team are affectionately known as "The 3 Meshketeers" and have been actively involved in the co-design and implementation of the Restorative Justice programme named "Hearing and Responding to the Stories of Survivors of Surgical Mesh".

Jo Wailling: RN Research Fellow and facilitator, Diana Unwin Chair in Restorative Justice. Jo is a Research Fellow and facilitator with the Diana Unwin Chair in Restorative Justice. She leads the collaborations with health sector partners, having worked as a registered nurse for 20 years in clinical, professional and advisory roles and with healthcare organizations and international government agencies. Her areas of interest include restorative responses to healthcare harm, safety systems and organizational culture.

Allison Kooijman, Co-Chair, Patients for Patient Safety Canada - Moderator Injured as a result of a cancer misdiagnosis, Allison speaks with firsthand experience about the harm, after harm, that results when responses to patient safety incidents are less than ideal. Allison is a former licensed practical nurse, co-chair for Patients for Patient Safety Canada, and a current MA student at the University of British Columbia, Okanagan Campus.

Sandi Kossey, Senior Director, Canadian Patient Safety Institute – Moderator Senior executive role with the Canadian Patient Safety Institute (CPSI), Sandi Kossey leads national and international initiatives with governments, health system leaders, providers, patients and families to improve the quality and safety of healthcare. Most notably, she led the establishment of the former National Patient Safety Consortium, a large-scale transformational change initiative which resulted in unprecedented collaboration, policy and practice change, and improved outcomes and experiences for patients and providers across Canada.  Drawing from her compassionate nature as a healthcare provider, Sandi has championed partnering with patients and families for healthcare improvement and is Director/Head of the World Health Organization Collaborating Centre in Patient Safety and Patient Engagement. She supports the CPSI governing board's strategic planning functions and leads the Policy Impact and Strategic Networks and Alliances portfolios. In 2018, Sandi was honored with a legislative appointment to the Board of Directors of the Health Quality Council of Alberta. She also serves on the Board of the Northern Alberta Chapter of the Canadian College of Health Leaders.

This interactive webinar is hosted by Patients for Patient Safety Canada, the patient-led program of the Canadian Patient Safety Institute and the Canadian arm of the World Health Organization Patients for Patient Safety Global Network.

The session will be recorded and made available to all who registered via email as well as posted on this website. For more information or to share your experience, a resource, or feedback, please contact us at