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Leader; Provider

​TeamSTEPPS CanadaTM Pocket Guide

A quick reference to TeamSTEPPS CanadaTM strategies and tools to enhance performance and safety. 

Frequently Asked Questions  

Have any questions about TeamSTEPPS Canada™? Check out the responses to some Frequently Asked Questions.


Tools and Strategies

Communication

​SBAR

A technique for communicating critical information that requires immediate attention and action concerning a patient’s condition.

Call-Out

​A strategy used to communicate important or critical information.

​Check-Back ​




“I PASS THE BATON”

​A check-back ensures that information conveyed by the sender is understood by the receiver as intended.

A strategy that enhances information exchange during transitions
of care.


L
eadership


Brief


​Short session prior to start to share the plan, discuss team formation, assign roles and responsibilities, establish expectations and climate, anticipate outcomes and likely contingencies.

​Huddle

​Ad hoc meeting to re-establish situational
awareness, reinforce plans already in place, and assess the need to adjust the plan.

​Debrief

​Informal information exchange session designed to improve team performance and effectiveness through lessons learned and reinforcement of positive behaviors.

Situation Monitoring

​STEP
​A tool for monitoring situations in the delivery of healthcare.
​“I’M SAFE”
​A simple checklist to support safety awareness. Here are examples of the I'M SAFE tool that can be used by providers and family members. 

Mutual Support

​Task Assistance

​Helping others with tasks build a strong team.

​Feedback

​Feedback is information provided to team members for the purpose of improving team performance.

Assertive Statement

​Used for speaking up when there is a safety concern

​Two-Challenge Rule

​A Two-Challenge Rule empowers all team members to “stop the line” if they sense or discover an essential
safety breach.

CUS





DESC Script

​Patients, families and caregivers may use the CUS tool to communicate their concerns to the healthcare team. Here are examples of the CUS tool that can be used by patient and family members.

Conflict resolution tool to help manage conflict.


American Hospital AssociationTM (AHA): AHA is the lead agency in the USA that manages TeamSTEPPS®. AHA has created a community of practice for sharing with Master Trainers. Please click this link to join their COP.