TeamSTEPPS Canada Resources

TeamSTEPPS Canada^TM Pocket Guide

A quick reference to TeamSTEPPS Canada^TM strategies and tools to enhance performance and safety.

Have any questions about TeamSTEPPS Canada™? Check out the responses to some Frequently Asked Questions.

FAQ

A technique for communicating critical information that requires immediate attention and action concerning a patient’s condition.

A strategy used to communicate important or critical information.

A check-back ensures that information conveyed by the sender is understood by the receiver as intended.

A strategy that enhances information exchange during transitions
of care.

Leadership

Brief	Short session prior to start to share the plan, discuss team formation, assign roles and responsibilities, establish expectations and climate, anticipate outcomes and likely contingencies.
Huddle	Ad hoc meeting to re-establish situational awareness, reinforce plans already in place, and assess the need to adjust the plan.
Debrief	Informal information exchange session designed to improve team performance and effectiveness through lessons learned and reinforcement of positive behaviors.

STEP	A tool for monitoring situations in the delivery of healthcare.
“I’M SAFE”	A simple checklist to support safety awareness. Here are examples of the I'M SAFE tool that can be used by providers and family members.

Mutual Support

Task Assistance	Helping others with tasks build a strong team.
Feedback	Feedback is information provided to team members for the purpose of improving team performance.
Assertive Statement	Used for speaking up when there is a safety concern
Two-Challenge Rule	A Two-Challenge Rule empowers all team members to “stop the line” if they sense or discover an essential safety breach.
CUS DESC Script	Patients, families and caregivers may use the CUS tool to communicate their concerns to the healthcare team. Here are examples of the CUS tool that can be used by patient and family members. Conflict resolution tool to help manage conflict.