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This module describes how design improvement depends on understanding healthcare as a system, examining its variations, using change as a source of information, and understanding how humans interact with the system. Types of change made in quality management include managing variation and designing system features for safety.

This module will teach you about:

  • the role of measurement;
  • quality improvement models;
  • change concepts; and
  • continuous improvement methods.

Learning Objectives include:

  • Describe the role of measurement in patient safety,
  • Describe various methods in designing, implementing and measuring an improvement initiative.

Want to learn more? Download the module.

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This document was revised in September 2017.

For more information, contact us at info@hec-esc.ca.