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Health providers who have been involved in patient harm incidents are often devastated by these experiences and filled with guilt and shame.  They are said to 'suffer in silence'.  Influences such as healthcare complexity, organizational culture, health professional cultures, fear of litigation or regulatory reprimand, as well as a problem based approach to issues surrounding healthcare failures contribute to the spiritual, emotional, cognitive and behavioural difficulties health providers experience following an unintended patient harm incident.

Learning Objectives include:

  • Understand what is known of the incidence and prevalence of the health provider experience of patient safety incidents;
  • Consider individual, situational and organizational influences which effect healthcare professionals' experience of patient safety incidents;
  • Describe the impact of patient safety incidents on healthcare professionals;
  • Review the stages of recovery for health professionals involved in preventable patient harm incidents; and
  • Identify strategies organizations can use to support healthcare professionals during and after patient safety incidents.

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This document was released in May 2018.

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