This module provides an overview of patient/family engagement activities that naturally divides into two dimensions: (a) learning and healing opportunities after a patient safety incident has occurred, and (b) engagement of patients in preventing harm.

This module will teach you about:

• what patients/families want after a harmful incident occurs;
• the usefulness of patient  concerns or reports in patient safety work;
• the ways in which patients/families are contributing to patient safety work;
• the ways in which innovative organizations are achieving patient engagement; and
• Apology Legislation and how it may affect disclosure.

Learning Objectives include:

• understand the critical importance of patient engagement in the disclosure process and the challenges in achieving it;
• describe the basic steps in a disclosure process;
• explore the usefulness of patient  concerns or reports in patient safety work;
• explore the unique value of patient or family participation in the  analysis of patient safety incidents;
• describe the importance of patient/family input into development of patient engagement or patient education programs; and
• explore the importance of supporting patients/families who engage in patient safety work.

Want to learn more? Download the module.

This document was revised in September 2017.

For more information, contact us at info@hec-esc.ca.