This module provides an overview of patient/family engagement activities that naturally divides into two dimensions: (a) learning and healing opportunities after a patient safety incident has occurred, and (b) engagement of patients in preventing harm.
This module will teach you about:
- what patients/families want after a harmful incident occurs;
- the usefulness of patient concerns or reports in patient safety work;
- the ways in which patients/families are contributing to patient safety work;
- the ways in which innovative organizations are achieving patient engagement; and
- Apology Legislation and how it may affect disclosure.
Learning Objectives include:
- understand the critical importance of patient engagement in the disclosure process and the challenges in achieving it;
- describe the basic steps in a disclosure process;
- explore the usefulness of patient concerns or reports in patient safety work;
- explore the unique value of patient or family participation in the analysis of patient safety incidents;
- describe the importance of patient/family input into development of patient engagement or patient education programs; and
- explore the importance of supporting patients/families who engage in patient safety work.
Want to learn more? Download the module.
This document was revised in September 2017.
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