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Denise is the Manager of the Office of Adverse Health Events for the Department of Health and Community Services, Newfoundland Labrador. In this role, Denise’s main responsibilities include the oversight of the provincial occurrence reporting and learning system, advancement of the provincial Adverse Health Event Framework and collaboration with the RHAs and other key stakeholders on an array of issues and initiatives affecting quality and patient safety.

Denise has diverse work experience in several of the regional health authorities and the provincial college system. For the past 10 years she has used her expertise in adult education, facilitation and patient safety to identify patient safety concerns and implement initiatives to enhance quality of care.

Vision for patient safety in Canada:

My vision for patient safety is twofold: having patients and families feeling comfortable enough to ask questions about their care with their healthcare providers. Having all levels of healthcare organizations understand their key patient safety indicators as well as they do their budget issues. It is important to both measure and manage patient safety indicators, to help ensure that healthcare organizations are not only aware of their patient safety issues, but are also knowledgeable about what is happening internally to improve patient safety.

Vision for patient safety education in Canada:

My vision for patient safety education is to have all members of the healthcare team consistently use standardized tools and language to achieve clearly defined patient safety goals. This will help reduce the risk of adverse events and enhance the quality of health care provided to all Canadians.