Sign In

Canadian Patient Safety Institute

Safe care....accepting no less​

The Canadian Patient Safety Institute (CPSI) has over 10-years of experience in safety leadership and implementing programs to enhance safety in every part of the healthcare continuum.​

SHIFT to Safety

 

Improving patient care safety and quality in Canada requires everyone’s involvement—SHIFT to Safety gives you the tools and resources you need to keep patients safe, whether you are a member of the public, a provider, or a leader.


 

Imaging stating you are a member of the public  
Imaging stating you are a healthcare provider  
Imaging stating you are a healthcare leader ​​​​​​​
​​​​

Our Programs

 CPSI Latest News

 

 

FOR THE LOVE OF NURSING, Featuring Chris Power60902Patient Safety Power Plays ​The World Health Organization declared 2020 the International Year of the Nurse and Midwife. In Canada, National Nurses Week takes place in the second week of May. During all the pressures and uncertainty of COVID-19, we have relied on nurses at the front lines of healthcare more than ever before – in these stories, we celebrate our staff, friends, and partners who have chosen this heroic life of sacrifice and service. “When I was in nursing,” said Chris Power, CEO of the Canadian Patient Safety Institute. “I had the unique privilege of being in people’s lives at their most vulnerable times. In their happiest moments, or to hold their hands while they died, I was part of an inside look in so many lives.” Chris Power graduated in 1977 with a four-year degree in Nursing from Mount St. Vincent and started work immediately at the Old Halifax Infirmary. As one of only three nurses there with a degree, she found herself recommended for supervisory or management roles. Eventually, that progress led her to her work as CEO of Capital Health in Halifax for nine years. When that role ended, she took the final professional position she will hold before retirement – the pan-Canadian, patient safety advocacy role with CPSI. While she misses the patient contact that was a priority for her throughout her career – as nurse, manager, or CEO, she made sure she spoke to a patient every day – there are so many benefits to her position. However, when she is asked for her advice on career paths for young people, she always recommends nursing. “Nursing is the best training you can get,” Chris stated. “A nurse learns but is also trained in resiliency. We problem-solve, juggle tremendous workloads, figure out workarounds, and must display both leadership and followership. It grounds you so much. I take my lessons in listening, collaboration, and observation and still use them every day.” This training, along with their position as the healthcare providers who engage with patients more than any other, means that nurses have enormous roles to play in patient safety. Whether in community care, hospitals, or long-term care, their training is what keeps patients and themselves safe. In fact, Chris’ nursing training helped prepare her for even this unprecedented pandemic. “As a nurse, you must be ever ready for a crisis,” she said. “A patient gets sicker, a cardiac arrest – you have to be adaptive every single day. I’ve also provided leadership through a number of crises – SARS, H1N1, and SwissAir.” Her best advice, even during this global panic, is to not sweat the small stuff. Stay calm, collect the best evidence, and apply it. “I developed a plan for myself, for my family, and for CPSI,” Chris said. “There is a light at the end of the tunnel and this too shall pass.” The Canadian Patient Safety Institute honours the efforts of all nurses – indeed, all healthcare providers – across Canada and around the world. They are some of our strongest advocates for patient safety and patient care. The safety of patients is absolutely essential to proper healthcare, and we rely on nurses every day. Thank you. 5/11/2020 7:00:00 PM The World Health Organization declared 2020 the International Year of the Nurse and Midwife. In Canada, National Nurses Week takes place in the5/21/2020 5:54:05 PM572https://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx
STOP! Clean Your Hands Day a Success!60907Patient Safety News ​This was the best STOP! Clean Your Hands Day to date in terms of social media engagement. The hashtag #stopcleanyourhands had 7.822 million Twitter impressions. This is not only the best SCYHD use of a hashtag, this is CPSI's best day ever for use of a hashtag. Government Relations on Social Media There was no shortage of government relations supporting STOP! Clean Your Hands Day from all levels of government, Federal, Provincial and Municipal. The hashtag #stopcleanyourhands had the highest government use in CPSI's event history. Campaign Participation Over 2,200 people in Canada completed the Clean Hand Self-Assessment to ensure they are cleaning their hands properly to protect themselves and their loved ones from infections. Plus, 403 people in Canada pledged clean hands to tell the world they are committed to cleaning their hands. Plus we had a tremendous amount of people accessing hand hygiene resources from CPSI to help people keep themselves and others safe. Media 47 online publications, with a total reach of around 13M mentioning STOP! Clean Your Hands Day A mention on CTV News at 5 in Montreal and a story on CHCH Hamilton, for a 2.8M person reach (broadcast/online) Over 300 social media references to @patient_safety, with the highest reach accounts including Timothy Caulfield, Canadian Nurses Association and the Durham District School Board. In addition, Dr. Theresa Tam took time in her daily update to speak about STOP! Clean Your Hands Day. This is a GR activity that came to light in the media. Watch a broadcast link picked up by CHCH in Hamilton, Ontario.Thanks to everyone who participated in STOP! Clean Your Hands Day this year. Special thanks to Natalie Nymark for her terrific social media posts. As a token of gratitude, IPAC Canada will be providing her with free registration for the 2021 IPAC conference.Did you take the Clean Hands Self-Assessment? Did you Pledge Clean Hands? Share your experience with #STOPCleanYourHands – clean care matters now, more than ever, on May 5 and every day! 5/11/2020 5:00:00 PM This was the best STOP! Clean Your Hands Day to date in terms of social media engagement.  The hashtag #stopcleanyourhands had 7.822 million5/11/2020 10:10:05 PM260https://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx
For the love of nursing, featuring Maureen Sullivan-Bentz60900Patient Safety News ​The World Health Organization declared 2020 the International year of the Nurse and Midwife. In Canada, National Nurses Week takes place in the second week of May. During all the pressures and uncertainty of COVID-19, we have relied on nurses at the front lines of healthcare more than ever before – in these stories, we celebrate our staff, friends, and partners who have chosen this heroic life of sacrifice and service. “I am a nurse,” said Maureen Sullivan-Bentz, Senior Program Manager at the Canadian Patient Safety Institute. “I feel so blessed and honoured to be in a career that has allowed me to care for patients and their families at one of the most vulnerable times in their lives. Never underestimate the value of being kind and taking the time to listen.” Maureen graduated from Queen’s University with a Bachelor of Science in Nursing in 1986. Her first job – and true love – was working in the Pediatric Intensive Care Unit at the Children’s Hospital of Eastern Ontario in Ottawa. She continued in the PICU at the Montreal Children’s Hospital while completing her Master’s of Applied Science at McGill and spent most of her career working with critically ill newborns and children. She has worked in many other areas of nursing and has taught part-time at the University of Ottawa’s BScN program for 25 years. “And now, at CPSI, I’m responsible for the Education and Capability Building portfolio,” Maureen says. “It’s a good fit and it’s been a fairly seamless transition. My clinical background, executive leadership positions, and nursing education experience all contribute to the projects I am working on. I love being creative in the delivery of healthcare education and this role has certainly afforded me the opportunity to do just that.” However, this new role doesn’t change who she is. “When the world was watching and waiting to see what would happen with COVID-19, and then the World Health Organization declared a pandemic, my first thought was that I need to prepare myself to help,” Maureen says. “I can only describe my inherent desire to jump in and do whatever is needed in any given healthcare crisis as ‘once a nurse, forever a nurse’. It’s like an automatic reaction that just happens and then you take action to make it happen.” She connected throughout her large, rural Ontario region, offering her help. As a result, she was part of the team that assembled the Renfrew County Virtual Triage and Assessment Centre in just 12 days. The program provides initial virtual assessments by family physicians and nurse practitioners, home assessment and remote monitoring capability by community paramedics, and escalation of care to a community acute care physician or a palliative care physician if required. It provides multiple layers of care designed to divert visits and transfers to local emergency departments. The program has received 80-100 calls, on average, per day and has assessed over 2600 patients in the past seven weeks. As a nurse, Maureen feels that patient safety must be woven into every aspect of everything she does, every day. It must always be a priority. Which is why it makes her so frustrated when, during the pandemic we face, nurses don’t have the protective equipment to do their jobs. “I’m so frustrated by people believing that frontline providers have all the support and supplies they need,” she fumes. “I know of people who have become positive with COVID-19 from having to wear the same PPE for days on end. Some being forced to work until their gowns tear or their N-95 mask fall apart, then having to go through three levels of approval before they could get another. My daughters work as RNs, in Canada and the USA – they both face the same issues with access to PPE on the frontlines. When all is said done, we must look at COVID as a national patient safety concern and work with policy makers, regulators, educators, providers, patients and families to be better prepared for the next pandemic. This situation must be prevented from ever occurring again. Working together to strengthen the presence of patient safety throughout the healthcare system will be key.” The Canadian Patient Safety Institute honours the efforts of all nurses – indeed, all healthcare providers – across Canada and around the world. They are some of our strongest advocates for patient safety and patient care. The safety of patients is absolutely essential to proper healthcare, and we rely on nurses every day. Thank you. 5/11/2020 4:00:00 PM The World Health Organization declared 2020 the International year of the Nurse and Midwife. In Canada, National Nurses Week takes place in the5/11/2020 7:47:04 PM893https://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx
For the love of nursing, featuring Mike Villeneuve60898Patient Safety News ​The World Health Organization declared 2020 the International year of the Nurse and Midwife. In Canada, National Nurses Week takes place in the second week of May. During all the pressures and uncertainty of COVID-19, we have relied on nurses at the front lines of healthcare more than ever before – in these stories, we celebrate our staff, friends, and partners who have chosen this heroic life of sacrifice and service. “I am a nurse,” said Mike Villeneuve, CEO of the Canadian Nurses Association. “A lot of people volunteer to find that spirit of service, but I found a career where I could serve, teach, and help others – and be paid for it. It all fit for me.” Mike Villeneuve graduated in 1983 with a Bachelor of Science in Nursing from the University of Toronto. His first role was in neurosurgery at Sunnybrook, and he kept that focus for almost 20 years, including a Masters degree completed in 1993. He took a pause to reevaluate in 1999 when he was let go, and was preparing himself to return to healthcare delivery when a colleague, the Federal Chief Nurse, invited him to join her in Ottawa. “I was completely unprepared to be the senior policy advisor in the Office of Nursing Policy,” admitted Mike, “but what my colleague wanted was someone who was immersed in the angst of the front line, based in practice, and who could think on his feet. That was me.” After nearly another 20 years in policy, he was invited to the Canadian Nurses Association in 2017. “I’m not sure that nursing skills translate directly to the corporate world,” Mike said, “I mean, I might have been better prepared with an MBA. What nursing training does do is help you look people in the eye and ask what’s wrong. Something’s wrong. Are you in pain? The relationship side of business, leadership, networking… it’s all much easier following a career in nursing.” However, when we talk about patient safety incidents and system errors – especially his own patient safety incident, medication administered to the wrong patient, which continues to plague him 35 years later – nurses play such a major role. “Ultimately, we are the last line of defense,” Mike said. “We know when we should slow down, when we should listen – and, in 1985, I didn’t.” Mike’s concern is that nurses are facing heightened levels of stress, demand, and in some places a lack of support every day during the pandemic. “I would just like to wish all nurses a great National Nurses Week,” he concluded. “We never thought the Year of the Nurse would be like this – we’re talking about washing your hands like Florence Nightingale did in 1854! So I just want to thank every single nurse, across Canada and around the world for the courage of their work in this pandemic.” The Canadian Patient Safety Institute honours the efforts of all nurses – indeed, all healthcare providers – across Canada and around the world. Have you thanked a nurse today? 5/11/2020 3:00:00 PM The World Health Organization declared 2020 the International year of the Nurse and Midwife. In Canada, National Nurses Week takes place in the5/11/2020 7:45:16 PM645https://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx
For the love of nursing, featuring Linda Hughes59845Patient Safety News ​The World Health Organization declared 2020 the International year of the Nurse and Midwife. In Canada, National Nurses Week takes place in the second week of May. During all the pressures and uncertainty of COVID-19, we have relied on nurses at the front lines of healthcare more than ever before – in these stories, we celebrate our staff, friends, and partners who have chosen this heroic life of sacrifice and service. “I am a nurse,” said Linda Hughes, co-Chair of Patients for Patient Safety Canada. “We’re the backbone of the healthcare system. If you don’t have nurses, you don’t do surgery or care for COVID patients. Everyone else comes and goes.” Linda took a five-year degree program at the University of Saskatchewan in Saskatoon. She earned both her RN and her Bachelor of Science in Nursing, specializing in her fifth year in teaching and administration. After teaching for several years at the Ottawa Civic Hospital and raising her children, she started working in mental health as a general duty nurse and continuing clinical educator in Winnipeg. Following being a clinical educator at a long-term care facility, Linda became Nursing Director for the Winnipeg Regional Health Authority’s mental health program. In her spare time, she was operational nursing director of the largest acute care mental health facility in Manitoba. Meanwhile, she completed a Master of Public Administration degree to appreciate the policy element behind healthcare. Since retiring, she taught at the University of Manitoba and has served on a number of boards, where her healthcare experience has served her well. “They put out a call for retired nurses,” Linda said, years after she retired even from teaching and now facing a global pandemic. “If I had been within the five-year cut off, I would be volunteering right now. You feel an obligation, like you want to do something to help.” And she does. Linda volunteers four or five hours a week, checking up on traced COVID contacts to monitor their health during self-isolation. Linda said that she thinks most nurses would do the same, and indeed she feels her nursing background helps her understand patient safety, even during the pandemic. “When I was a director in the healthcare system, critical incidents in mental health came across my desk and I was involved in the investigation,” she said. “Understanding the system really helps with my work in patient safety now, like it did back when I was a nurse. Mistakes don’t happen because of bad people, but things in the system contribute to bad things happening.” That said, Linda feels that nursing education could have a lot more emphasis on patient safety. And, once nurses start practicing, they should find many supports in place to keep them safe, such as sufficient staffing, personal protective equipment, and programs to support them. “By supporting our nurses and focusing on patient care,” she concludes, “we will get through this pandemic together.” The Canadian Patient Safety Institute honours the efforts of all nurses – indeed, all healthcare providers – across Canada and around the world. They are some of our strongest advocates for patient safety and patient care. The safety of patients is absolutely essential to proper healthcare, and we rely on nurses every day. Thank you. 5/11/2020 2:00:00 PM The World Health Organization declared 2020 the International year of the Nurse and Midwife. In Canada, National Nurses Week takes place in the5/11/2020 7:43:23 PM443https://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx

 Upcoming Events

 

 

ASPIRE (Advancing Patient Safety In Residency Education) Certificate Course81294Royal College of Physicians and Surgeons of Canada Ottawa ON https://www.patientsafetyinstitute.ca/en/education/Advancing-Safety-for-Patients-In-Residency-Education/Pages/default.aspx11/24/2020 12:00:00 AM11/27/2020 11:59:00 PMThe Royal College of Physicians and Surgeons of Canada and the Canadian Patient Safety Institute are pleased to offer a new ASPIRE (Advancing Patient Safety In Residency Education) Certificate Course in Ottawa from November 24-27, 2020 (English course) and in Sherbrooke from October 21-23, 2020 (French course).2/28/2020 9:16:55 PMhttps://www.patientsafetyinstitute.ca/en/Events/Lists/Events/calendar.aspxFalseWorkshopTrue