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Canadian Patient Safety Institute

Safe care....accepting no less​

The Canadian Patient Safety Institute (CPSI) has over 10-years of experience in safety leadership and implementing programs to enhance safety in every part of the healthcare continuum.​

SHIFT to Safety

 

Improving patient care safety and quality in Canada requires everyone’s involvement—SHIFT to Safety gives you the tools and resources you need to keep patients safe, whether you are a member of the public, a provider, or a leader.


 

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 CPSI Latest News

 

 

CPSI CEO Chris Power Co-Authors Paper on Supporting Healthcare Workers During the Pandemic34761Patient Safety NewsSupporting the Emotional Well-being of Health Care Workers During the COVID-19 Pandemic ​Chris Power, CEO of the Canadian Patient Safety Institute, co-authored a paper published in the Journal of Patient Safety and Risk Management. Please find the details and abstract below. Authors Albert W. Wu, Peter Buckle, Elliott R. Haut, Tomasso Bellandi, Shunzo Koizumi, Alpana Mair, John Øvretveit, Chris Power, Hugo Sax, Eric J. Thomas, David Newman-Toker, Charles VincentFirst Published June 17, 2020 Abstract The COVID-19 pandemic is emerging as the defining health crisis of our generation. Health care organizations were already a high-risk environment for workers, who are exposed on a daily basis to the suffering of their patients, tragedy, and the potential for failure. Now, health care staff of all kinds are straining to meet the demands of caring for patients with the novel coronavirus. Caring for patients with COVID-19 places them at personal risk for infection, and also poses a threat to their emotional well-being. In the short term, caring for patients during the pandemic provokes fear, anxiety, and worry for workers and their loved ones. Workers may develop anger and frustration about working in suboptimal conditions, and anguish over difficult decisions. They may be thrown off balance by new and changing work requirements and routines. They may re-deployed away from their home units, and thus deprived of their usual network of social support. Their workplace may change in front of them, as when general wards are converted to biocontainment units for COVID-19 patients. All of these stresses can cause self-doubt and fears about competence. And it is difficult to care for severely ill and dying patients, and to witness those separated from their loved ones by infection control measures. If workers are not provided with sufficient emotional support, the distress can be disabling. It may render them less able to work to their full ability. This in turn can threaten the integrity of the health care workforce to deliver the volumes of care required by the pandemic. In the longer term individual workers are at risk for accelerated burnout, and for mental health problems like Post Traumatic Stress Disorder (PTSD). We consulted with health care experts on our international editorial board. We asked them to provide advice for health care leaders and managers and frontline clinicians for meeting the emotional needs of health care workers and supporting one another. Please read the full article on the Journal of Patient Safety and Risk Management. 7/3/2020 4:00:00 PMSupporting the Emotional Well-being of Health Care Workers During the COVID-19 Pandemic Chris Power, CEO of the Canadian Patient Safety Institute,7/3/2020 5:04:21 PM199https://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx
Patient Safety Power Play: The Presence of Safety60998Patient Safety Power Plays ​In the past few months, the healthcare world has changed dramatically. At the Canadian Patient Safety Institute, we have spent those months listening and thinking about what a Canadian healthcare system looks like after it has adapted to the realities of an ongoing pandemic. Patient safety is more important than ever. However, we cannot demand any additional strain, burden, or distraction from an overwhelmed healthcare system. We must adapt our thinking and approach to safety in Canada and globally. Our conclusion is that patient safety should not focus on the absence of harm. We should not simply count the number of incidents in hopes that those numbers go down next year. Instead, the Canadian Patient Safety Institute will lead the effort to emphasize the presence of safety in healthcare. Every person in the healthcare journey should be equipped and encouraged to identify patient safety, celebrate it, and share the successes throughout the system. The Presence of Safety can be hard to see, but each of us can learn to recognize it. We can learn to ask for it. Each of us – whether a patient or family member, a healthcare provider, an administrator, or leader – can learn to become an advocate for the presence of safety. Once you learn to look for it, you will find safety present everywhere, and know what to do if it is absent. In order to embrace this new focus, CPSI has had to reprioritize several campaigns to provide maximum support to patients, providers, and leaders during Canada's pandemic response. You will see a renewed emphasis on infection prevention and control – our recent STOP! Clean Your Hands Day campaign featured messaging to help flatten the curve to reduce the pandemic's impact and tools to show how to clean hands effectively. You will see frequent mentions of our partnership to support the psychological health and safety of healthcare workers, including peer support programs. Additionally, you will start seeing new work on topics shared among all of the pan-Canadian Healthcare Organizations, such as patient partnership and engagement, safety systems and guidance, as well as patient safety in virtual care. We are hoping that you can join us, to help be our voice as we focus on the Presence of Safety in healthcare. Have you witnessed the presence of safety in peer support? What would you consider the presence of safety in virtual healthcare? Help us identify patient safety in patient partnerships, in moments of hand hygiene, and in all aspects of healthcare, wherever it is provided. Safety needs to be top of mind for all of us. This presents opportunities for positioning patient safety in our new world order. We will use this campaign to share tools, resources, and programs from CPSI and our partners to ensure they get into the hands of those who need them most! Help us spread the message that safety can be hard to see, but you can learn to see its presence – or to speak up if it's absent. My inbox is open to you anytime at cpower@cpsi-icsp.ca, and you can follow me on Twitter @ChrisPowerCPSI. Yours in patient safety, Chris Power 6/19/2020 7:00:00 PM In the past few months, the healthcare world has changed dramatically. At the Canadian Patient Safety Institute, we have spent those months6/19/2020 7:59:11 PM724https://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx
FOR THE LOVE OF NURSING, Featuring Chris Power60902Patient Safety Power Plays ​The World Health Organization declared 2020 the International Year of the Nurse and Midwife. In Canada, National Nurses Week takes place in the second week of May. During all the pressures and uncertainty of COVID-19, we have relied on nurses at the front lines of healthcare more than ever before – in these stories, we celebrate our staff, friends, and partners who have chosen this heroic life of sacrifice and service. “When I was in nursing,” said Chris Power, CEO of the Canadian Patient Safety Institute. “I had the unique privilege of being in people’s lives at their most vulnerable times. In their happiest moments, or to hold their hands while they died, I was part of an inside look in so many lives.” Chris Power graduated in 1977 with a four-year degree in Nursing from Mount St. Vincent and started work immediately at the Old Halifax Infirmary. As one of only three nurses there with a degree, she found herself recommended for supervisory or management roles. Eventually, that progress led her to her work as CEO of Capital Health in Halifax for nine years. When that role ended, she took the final professional position she will hold before retirement – the pan-Canadian, patient safety advocacy role with CPSI. While she misses the patient contact that was a priority for her throughout her career – as nurse, manager, or CEO, she made sure she spoke to a patient every day – there are so many benefits to her position. However, when she is asked for her advice on career paths for young people, she always recommends nursing. “Nursing is the best training you can get,” Chris stated. “A nurse learns but is also trained in resiliency. We problem-solve, juggle tremendous workloads, figure out workarounds, and must display both leadership and followership. It grounds you so much. I take my lessons in listening, collaboration, and observation and still use them every day.” This training, along with their position as the healthcare providers who engage with patients more than any other, means that nurses have enormous roles to play in patient safety. Whether in community care, hospitals, or long-term care, their training is what keeps patients and themselves safe. In fact, Chris’ nursing training helped prepare her for even this unprecedented pandemic. “As a nurse, you must be ever ready for a crisis,” she said. “A patient gets sicker, a cardiac arrest – you have to be adaptive every single day. I’ve also provided leadership through a number of crises – SARS, H1N1, and SwissAir.” Her best advice, even during this global panic, is to not sweat the small stuff. Stay calm, collect the best evidence, and apply it. “I developed a plan for myself, for my family, and for CPSI,” Chris said. “There is a light at the end of the tunnel and this too shall pass.” The Canadian Patient Safety Institute honours the efforts of all nurses – indeed, all healthcare providers – across Canada and around the world. They are some of our strongest advocates for patient safety and patient care. The safety of patients is absolutely essential to proper healthcare, and we rely on nurses every day. Thank you. 5/11/2020 7:00:00 PM The World Health Organization declared 2020 the International Year of the Nurse and Midwife. In Canada, National Nurses Week takes place in the5/21/2020 5:54:05 PM818https://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx
STOP! Clean Your Hands Day a Success!60907Patient Safety News ​This was the best STOP! Clean Your Hands Day to date in terms of social media engagement. The hashtag #stopcleanyourhands had 7.822 million Twitter impressions. This is not only the best SCYHD use of a hashtag, this is CPSI's best day ever for use of a hashtag. Government Relations on Social Media There was no shortage of government relations supporting STOP! Clean Your Hands Day from all levels of government, Federal, Provincial and Municipal. The hashtag #stopcleanyourhands had the highest government use in CPSI's event history. Campaign Participation Over 2,200 people in Canada completed the Clean Hand Self-Assessment to ensure they are cleaning their hands properly to protect themselves and their loved ones from infections. Plus, 403 people in Canada pledged clean hands to tell the world they are committed to cleaning their hands. Plus we had a tremendous amount of people accessing hand hygiene resources from CPSI to help people keep themselves and others safe. Media 47 online publications, with a total reach of around 13M mentioning STOP! Clean Your Hands Day A mention on CTV News at 5 in Montreal and a story on CHCH Hamilton, for a 2.8M person reach (broadcast/online) Over 300 social media references to @patient_safety, with the highest reach accounts including Timothy Caulfield, Canadian Nurses Association and the Durham District School Board. In addition, Dr. Theresa Tam took time in her daily update to speak about STOP! Clean Your Hands Day. This is a GR activity that came to light in the media. Watch a broadcast link picked up by CHCH in Hamilton, Ontario.Thanks to everyone who participated in STOP! Clean Your Hands Day this year. Special thanks to Natalie Nymark for her terrific social media posts. As a token of gratitude, IPAC Canada will be providing her with free registration for the 2021 IPAC conference.Did you take the Clean Hands Self-Assessment? Did you Pledge Clean Hands? Share your experience with #STOPCleanYourHands – clean care matters now, more than ever, on May 5 and every day! 5/11/2020 5:00:00 PM This was the best STOP! Clean Your Hands Day to date in terms of social media engagement.  The hashtag #stopcleanyourhands had 7.822 million5/11/2020 10:10:05 PM449https://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx
For the love of nursing, featuring Maureen Sullivan-Bentz60900Patient Safety News ​The World Health Organization declared 2020 the International year of the Nurse and Midwife. In Canada, National Nurses Week takes place in the second week of May. During all the pressures and uncertainty of COVID-19, we have relied on nurses at the front lines of healthcare more than ever before – in these stories, we celebrate our staff, friends, and partners who have chosen this heroic life of sacrifice and service. “I am a nurse,” said Maureen Sullivan-Bentz, Senior Program Manager at the Canadian Patient Safety Institute. “I feel so blessed and honoured to be in a career that has allowed me to care for patients and their families at one of the most vulnerable times in their lives. Never underestimate the value of being kind and taking the time to listen.” Maureen graduated from Queen’s University with a Bachelor of Science in Nursing in 1986. Her first job – and true love – was working in the Pediatric Intensive Care Unit at the Children’s Hospital of Eastern Ontario in Ottawa. She continued in the PICU at the Montreal Children’s Hospital while completing her Master’s of Applied Science at McGill and spent most of her career working with critically ill newborns and children. She has worked in many other areas of nursing and has taught part-time at the University of Ottawa’s BScN program for 25 years. “And now, at CPSI, I’m responsible for the Education and Capability Building portfolio,” Maureen says. “It’s a good fit and it’s been a fairly seamless transition. My clinical background, executive leadership positions, and nursing education experience all contribute to the projects I am working on. I love being creative in the delivery of healthcare education and this role has certainly afforded me the opportunity to do just that.” However, this new role doesn’t change who she is. “When the world was watching and waiting to see what would happen with COVID-19, and then the World Health Organization declared a pandemic, my first thought was that I need to prepare myself to help,” Maureen says. “I can only describe my inherent desire to jump in and do whatever is needed in any given healthcare crisis as ‘once a nurse, forever a nurse’. It’s like an automatic reaction that just happens and then you take action to make it happen.” She connected throughout her large, rural Ontario region, offering her help. As a result, she was part of the team that assembled the Renfrew County Virtual Triage and Assessment Centre in just 12 days. The program provides initial virtual assessments by family physicians and nurse practitioners, home assessment and remote monitoring capability by community paramedics, and escalation of care to a community acute care physician or a palliative care physician if required. It provides multiple layers of care designed to divert visits and transfers to local emergency departments. The program has received 80-100 calls, on average, per day and has assessed over 2600 patients in the past seven weeks. As a nurse, Maureen feels that patient safety must be woven into every aspect of everything she does, every day. It must always be a priority. Which is why it makes her so frustrated when, during the pandemic we face, nurses don’t have the protective equipment to do their jobs. “I’m so frustrated by people believing that frontline providers have all the support and supplies they need,” she fumes. “I know of people who have become positive with COVID-19 from having to wear the same PPE for days on end. Some being forced to work until their gowns tear or their N-95 mask fall apart, then having to go through three levels of approval before they could get another. My daughters work as RNs, in Canada and the USA – they both face the same issues with access to PPE on the frontlines. When all is said done, we must look at COVID as a national patient safety concern and work with policy makers, regulators, educators, providers, patients and families to be better prepared for the next pandemic. This situation must be prevented from ever occurring again. Working together to strengthen the presence of patient safety throughout the healthcare system will be key.” The Canadian Patient Safety Institute honours the efforts of all nurses – indeed, all healthcare providers – across Canada and around the world. They are some of our strongest advocates for patient safety and patient care. The safety of patients is absolutely essential to proper healthcare, and we rely on nurses every day. Thank you. 5/11/2020 4:00:00 PM The World Health Organization declared 2020 the International year of the Nurse and Midwife. In Canada, National Nurses Week takes place in the5/11/2020 7:47:04 PM1098https://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx

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WHO Spotlight Webinars for NCD Directors - Transforming the humanitarian response40738https://www.ncd.one/spotlight?utm_source=WHO&utm_campaign=debd69fbe1-EMAIL_CAMPAIGN_2020_06_20_11_24&utm_medium=email&utm_term=0_97229a6b9b-debd69fbe1-2027064227/21/2020 12:00:00 AM7/21/2020 11:59:00 PMWHO has the honour to inform national directors and programme managers responsible for NCDs in Ministries of Health that WHO is organizing a series of five webinars on how to address NCDs within the context of COVID-19 on 23 June, 21 July, 25 August, 22 September, and 27 October 20206/25/2020 10:11:07 PM20https://www.patientsafetyinstitute.ca/en/Events/Lists/Events/calendar.aspxFalseWebcastTrue
WHO Spotlight Webinars for NCD Directors - Build back better40739https://www.ncd.one/spotlight?utm_source=WHO&utm_campaign=debd69fbe1-EMAIL_CAMPAIGN_2020_06_20_11_24&utm_medium=email&utm_term=0_97229a6b9b-debd69fbe1-2027064228/25/2020 12:00:00 AM8/25/2020 11:59:00 PMWHO has the honour to inform national directors and programme managers responsible for NCDs in Ministries of Health that WHO is organizing a series of five webinars on how to address NCDs within the context of COVID-19 on 23 June, 21 July, 25 August, 22 September, and 27 October 20206/25/2020 10:11:43 PM9https://www.patientsafetyinstitute.ca/en/Events/Lists/Events/calendar.aspxFalseWebcastTrue
WHO Spotlight Webinars for NCD Directors - Meet the needs of PLWNCDs through PHC and UHC40740https://www.ncd.one/spotlight?utm_source=WHO&utm_campaign=debd69fbe1-EMAIL_CAMPAIGN_2020_06_20_11_24&utm_medium=email&utm_term=0_97229a6b9b-debd69fbe1-2027064229/22/2020 12:00:00 AM9/22/2020 11:59:00 PMWHO has the honour to inform national directors and programme managers responsible for NCDs in Ministries of Health that WHO is organizing a series of five webinars on how to address NCDs within the context of COVID-19 on 23 June, 21 July, 25 August, 22 September, and 27 October 20206/25/2020 10:11:58 PM3https://www.patientsafetyinstitute.ca/en/Events/Lists/Events/calendar.aspxFalseWebcastTrue
Canadian Patient Safety Week35059https://www.patientsafetyinstitute.ca/en/Events/cpsw/Pages/default.aspx10/26/2020 12:00:00 AM10/30/2020 11:59:00 PMCanadian Patient Safety Week runs October 26 to 30, 2020. The Canadian Patient Safety Institute invites all Canadians – the public, providers and leaders – to become involved in making patient safety a priority. 7/7/2020 6:54:17 PMhttps://www.patientsafetyinstitute.ca/en/Events/Lists/Events/calendar.aspxFalseCampaignTrue
WHO Spotlight Webinars for NCD Directors - Tech for good40741https://www.ncd.one/spotlight?utm_source=WHO&utm_campaign=debd69fbe1-EMAIL_CAMPAIGN_2020_06_20_11_24&utm_medium=email&utm_term=0_97229a6b9b-debd69fbe1-20270642210/27/2020 12:00:00 AM10/27/2020 11:59:00 PMWHO has the honour to inform national directors and programme managers responsible for NCDs in Ministries of Health that WHO is organizing a series of five webinars on how to address NCDs within the context of COVID-19 on 23 June, 21 July, 25 August, 22 September, and 27 October 20206/25/2020 10:12:14 PM11https://www.patientsafetyinstitute.ca/en/Events/Lists/Events/calendar.aspxFalseWebcastTrue