Sign In
CPSI Share                                                  
1/10/2019 3:00 AM

The Teamwork and Communication Safety Improvement Project will empower participating teams to actively solve local level teamwork and communication issues that are impacting patient safety outcomes.

Teamwork and Communication can mean different things to different people. Effective teamwork and communication are critical for ensuring high reliability and the safe delivery of care. Teamwork and communication can improve quality and safety, decrease patient harm, promote cross-professional collaboration and the development of common goals, decrease workload issues, and improve staff satisfaction and patient engagement.

A new Safety Improvement Project focused on teamwork and communication is set to launch in January 2019. This collaborative learning approach will be delivered by expert faculty and coaches, and mentoring with be provided over 18 months. Participating teams will be provided TeamSTEPPS Canada Master Training, enabling them to roll-out TeamSTEPPS tools and resources at their local healthcare organization.

“Communication is only ONE of the teamwork skills that TeamSTEPPS addresses,” says Rhonda Shea, Collaborative Learning and Education Lead, Health Quality Council of Alberta. “Leadership, situational monitoring and mutual support are all equally important to successful teamwork and positive patient outcomes. There are pivotal moments in all tragic patient outcome stories where it is clear that working together as a team could have improved the situation.”

“This Safety Improvement Project will significantly improve teamwork and communication skills within the healthcare team,” says Tricia Swartz, Senior Program Manager, Canadian Patient Safety Institute. “Effective teamwork skills are essential for safe, quality healthcare that prevents and mitigates harm. By focusing on teamwork, communication and on a patient safety culture, you can truly raise the patient safety bar at your organization.”

Core teams, each of four-members, will attend two in-person learning sessions and seven virtual learning sessions. Teams will receive key content on implementation and knowledge translation that will assist in their implementation efforts to ensure success and sustainability of project gains.  

This learning collaborative is sure to attract a lot of interest! Only eight teams from across the country will be selected to participate. Click here to download the Expression of Interest.

Join an information webinar at 12:00 Noon ET on Tuesday, February 5th or Tuesday, February 12th to learn more!  Click here to register.

(Tuesday, February 5th)

(Tuesday, February 12th)

The deadline for applications is March 1, 2019.  For more information, email

The Teamwork and Communication is one of three Safety Improvement Projects being launched in January 2019 to support healthcare organizations in advancing patient safety. Click here to learn more about the Enhanced Recovery After Surgery and Medication Safety collaboratives.