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CPSI Share                                                                      
10/30/2020 4:00 AM 10/30/2020 5:00 AM Webinar Leader; Provider; Public

Every patient deserves safe, quality care. And yet, patient safety incidents are the third leading cause of death in Canada. How do we prevent avoidable harm to patients when our healthcare system is vast, complex, and under tremendous pressures? We need clear, collective action.  

Join us Friday, October 30 at 10am MT/ 12pm ET, where panelists will share how we can all work together to accelerate quality and patient safety across Canadian health systems by focusing on five goals for safe, quality care. Patients and families, health teams, policymakers, board members and health leaders will not want to miss this engaging panel featuring the Canadian Patient Safety Institute (CPSI), Health Standards Organization (HSO) and other health leaders.

Attendees will leave the session motivated with new ideas from stakeholders across Canada who are already using the newly published Canadian Quality and Patient Safety (CQPS) Framework, and custom Action Guides. 

Watch on Demand



Jennifer Zelmer
President and CEO

Jennifer ZelmerDr. Jennifer Zelmer is the inaugural President and CEO of the new organization formed in 2020 through the amalgamation of the Canadian Foundation for Healthcare Improvement and Canadian Patient Safety Institute to achieve safer, higher quality and more coordinated patient-partnered healthcare. Jennifer's long-standing commitment to improving healthcare quality and safety, as well as expertise in spreading and scaling innovations that deliver better outcomes, will help to create this new organization with an expanded capacity to improve healthcare for everyone in Canada. Jennifer joined CFHI as its President and CEO in September 2018. She has been a C.D. Howe Research Fellow for several years and is also an adjunct faculty member at the University of Victoria, as well as a member of several health-related advisory committees and boards.

Previously, as President of Azimuth Health Group, Dr. Zelmer was a strategic advisor to leaders who sought to advance health and healthcare at local, national, and international levels. Before that, she held senior leadership positions with Canada Health Infoway, the International Health Terminology Standards Development Organization, and the Canadian Institute for Health Information.

Jennifer served on the first (2004) Safer Healthcare Now! National Steering Committee convened by CPSI when she was at CIHI. She also served on CPSI's former Health System Innovation Advisory Committee, and more recently, Jennifer served on the National Patient Safety Consortium Steering Committee during her time at Infoway.

Dr. Zelmer received her PhD and MA in economics from McMaster University and her B.Sc. in health information science from the University of Victoria.

Leslee Thompson, CEO
Health Standards Organization

Leslee J Thompson

Leslee Thompson is an accomplished health care leader, a seasoned business executive, experienced corporate director, and a passionate champion of people centered care. Starting out as an ICU nurse, Leslee has a unique blend of experience that crosses multiple geographies, industries, and sectors, and has led numerous organizations through periods of significant change. Past executive roles include CEO Kingston General Hospital, VP Medtronic Canada, VP Cancer Care Ontario and Executive VP & COO in each of Sunnybrook Health Science Center, UHN Toronto Western Hospital and Royal Alex Hospital in Capital Health, Alberta. On the academic front she has BScN from Queen's, MScN from U of Toronto and MBA from Western University.

Leslee's extensive governance experience includes Boards of Shoppers Drug Mart, Amica, International Society for Quality in Health Care (ISQUA), Council for Academic Hospitals of Ontario, Ontario Hospital Association, Canadian Foundation for Healthcare Improvement, and Daughters for Life Foundation. She has also been appointed by Provincial and Federal governments to a various high-profile panels and advisory councils and was named one of Canada's Top 100 Most Powerful Women.  

In her capacity as CEO AC and HSO, Leslee is a global leader responsible for programs and services that are delivered in over 15,000 locations across 30 countries in the health, social service and education sectors. She is also Executive in Residence at Rotman School of Management and loves to sail.

Ms. Linda Hughes (Patient Partner)
Past Co-chair, Patients for Patient Safety Canada 

Linda HughesLinda has been Co-chair of Patients for Patient Safety Canada (PFPSC) since 2017 (her term ends September 2020) and a PFPSC member since 2014. Her personal experience as a family caregiver in hospital, home and long-term care settings coupled with her professional experience as a nurse, educator and leader fuels Linda's passion for patient engagement in improving patient safety. As a PFPSC Co-chair Linda led the development and implementation of PFPSC's strategic priorities and contributed to CPSI strategic and operational planning. Over the past year, Linda was part of the team who planned strategy, execution and follow-up for the PFPSC hosted Patient Roundtable meetings with Ministries of Health in 7 Provinces. The focus of the agenda of these meetings are the policy requests that matter most to PFPSC: reporting and learning of incidents, improving the processes to address the needs of patients and families who have been harmed, and engaging patients as full partners in patient safety improvement efforts.  Linda co-chaired the development of the Patient Alliance for Patient Safety, a coalition of over 20 patient groups and organizations, and led them to identify a collective goal of public engagement for safe care journeys. She was also a patient partner with the National Patient Safety Consortium Steering Committee, the Canadian Quality and Patient Safety Advisory Committee, and many more Canadian level initiatives. Linda has extensive leadership and governance experience including: administrative experience as the Nursing Director of the Winnipeg Health Authority Mental Health program which included strategic planning for all the hospital mental health programs in Winnipeg; Board member of the Canadian Nurses Association (CNA) where she participated in developing a new strategic plan for the CNA; Board member of the Simkin Centre Nursing Home where she participated in developing a strategic plan for the Centre and their quality improvement program; Board member and chair of the Board's Patient Care Committee of the St. Boniface Hospital in Winnipeg, a large, tertiary care hospital.

Michelina Mancuso
Executive Director of Performance Measurement for the New Brunswick Health Council (retired)

Michelina MancusoMs. Michelina Mancuso is newly retired Executive Director of Performance Measurement for the New Brunswick Health Council.  She has worked with health promotion, patient safety and population health outcomes for the past 34 years. She was a faculty member of Dalhousie University Department of Family Medicine, is a Research Associate for University of New Brunswick (NB) and Centre de Formation Médicale du Nouveau-Brunswick. She sits on Expert Advisory Committees for CIHI, OECD and Health Canada. She has held positions as Manager of Research Services and Regional Director of Addiction Services.  She holds a degree in Physiotherapy from McGill University and 2 Masters Degrees, one in Science and the other in Business Administration. She had led the development of the Population Health Snapshot for NB, the Health System Report Card and the Framework for Youth Mental Health and Resilience. She has also co-authored and assisted in numerous research studies, reports and quality improvement projects and poster presentations as well as collaborated on a book by Richard Saillant called  Over the Cliff? Acting Now to Avoid New Brunswick's Bankruptcy. 

Valerie Gideon
Associate Deputy Minister, Indigenous Services Canada

Valerie GideonDr. Valerie Gideon is a member of the Mi'kmaq Nation of Gesgapegiag, Quebec and a proud mother of two young girls. 

She currently holds the position of Associate Deputy Minister of Indigenous Services Canada.  From 2018-2020, she was the Senior Assistant Deputy Minister, First Nations and Inuit Health Branch (FNIHB), Indigenous Services Canada.  From 2012-17, Valerie held the position of Assistant Deputy Minister, Regional Operations, Health Canada. In 2011-2012, she was Director General, Strategic Policy, Planning and Analysis at FNIHB. From 2007-2010, she held the position of Regional Director for First Nations and Inuit Health, Ontario Region, Health Canada.

Prior to working at Health Canada, her experience consisted mainly of working in First Nations health advocacy as Senior Director of Health and Social Development at the Assembly of First Nations and Director of the First Nations Centre at the National Aboriginal Health Organization. She was named Chair of the Aboriginal Peoples' Health Research Peer Review Committee of the Canadian Institutes of Health Research in 2004.

She graduated from McGill University (Montreal) in 2000 with a Doctorate degree (Dean's List) in Communications (dissertation pertaining to telehealth and citizen empowerment).  She previously completed a Masters of Arts in 1996 at McGill. She is a founding member of the Canadian Society of Telehealth and former Board member of the National Capital Region YMCA/YWCA.