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Virtual care is new to most of us. #ConquerSilence

Conquer Silence

The Conquer Silence campaign was not only the focus of Canadian Patient Safety Week in 2019 and is again in 2020, but it is also our first public engagement campaign, working to help members of the public stay safe in our healthcare system.

We launched a new Conquer Silence theme during Canadian Patient Safety Week 2020. The theme is Virtual Care is New to Us.  Only 10% of Canadians have experience with virtual care1, but 41% would like to have virtual visits with their healthcare providers2.   

The way to make sure you make the most of your virtual appointments is to use the tried and true basics – ask questions and to bring an advocate with you to appointments.

By conquering silence, we work together for better healthcare for us all.

The links below lead to valuable resources for patients and healthcare providers to improve virtual care appointments.


Virtual Care Definition: Virtual care has been defined as any interaction between patients and/or members of their circle of care, occurring remotely, using any forms of communication or information technologies with the aim of facilitating or maximizing the quality and effectiveness of patient care. (CMA definition)

Communications toolkit

Thank you for supporting Canadian Patient Safety Week 2020. Below is an archive of the 2020 Communications toolkit.  


Free Digital Downloads 

Thank you for supporting Canadian Patient Safety Week 2020.  Below are a variety of images you can use to continue to promote safe virtual care.  

1 https://www.cma.ca/sites/default/files/pdf/virtual-care/ReportoftheVirtualCareTaskForce.pdf

2 https://www.cma.ca/sites/default/files/pdf/virtual-care/ReportoftheVirtualCareTaskForce.pdf;  https://actt.albertadoctors.org/file/VirtualVisitsLitSummary2020.pdf