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The resources and recommended readings referred to in this component of the toolkit are listed in this section. A similar list is available for each component and a compilation of all the resources and readings referred to in all toolkit components is available here:

Alberta Health Services (AHS). Immediate Management Checklist. (Checklist, 1 page)

Alberta Health Services (AHS). Ongoing Management Checklist. (Checklist, 1 page)

Alberta Health Services Engagement and Patient Experience Department. Resource Toolkit for Engaging Patient and Families at the Planning Table. 2014. (Toolkit, 27 pages)

Canadian Agency for Drugs and Technologies in Health. Rapid Response. 2015. (Collection of knowledge, tool)

Canadian Foundation for Healthcare Improvement (CFHI). Patient Engagement Resource Hub. 2015. (Collection of resources)

Institute for Safe Medication Practices Canada (ISMP). Designing effective recommendations. In: Ontario Critical Incident Learning. 2013; April(Issue 4). (Guide, 2 pages)

Interior Health, BC. Incident Management Administrative Policy Manual. Kelowna, BC: Interior Health; 2014. (Policy, 17 pages)

Saskatchewan Ministry of Health. Patient and Family‐Centred Care Resources and Tools. 2011. (Toolkit, 33 pages)

The Perley and Rideau Veteran’s Health Centre, Resident Safety Incident Response and Reporting, 2011 (Policy, 6 pages)

Winnipeg Regional Health Authority (WHRA). Critical Incident Reporting and Management Policy Manual. 2014. (Policy, 5 pages)

Agency for Healthcare Research and Quality (AHRQ). Guide to Patient and Family Engagement in Hospital Quality and Safety. Rockville, MD: AHRQ; 2013. (Toolkit, guide)

Agency for Healthcare Research and Quality (AHRQ). TeamSTEPPS. Rockville, MD: AHRQ. (Guide, tool)

Card A. The Active Risk Control (ARC) Toolkit. 2013. (Toolkit)

Etchells E, Koo M, Daneman N, McDonald A, Baker M, Matlow A, Krahn M. Comparative Economic Analyses of Patient Safety Improvement Strategies in Acute Care: A systematic review. BMJ Qual Saf. 2012; 21: 448-456. doi:10.1136/bmjqs-2011-000585. (Journal article, open access)

Frankel A. WalkRounds improve patient safety. Healthcare Executive. 2008; 2: 23-28. (Journal article, abstract only)

Gamble M. 5 Traits of High Reliability Organizations: How to hardwire each in your organization. Becker’s Hospital Review: 2013. (Periodical article)

Health Service Executive (HSE). Developing and Populating a Risk Register: Best practice guidance. 2009. (Guide, 41 pages)

Institute for Healthcare Improvement (IHI). Failure Modes and Effects Analysis (FMEA) Tool. 2004. (Tool, guide, log-in required)

Institute for Healthcare Improvement (IHI). Improvement Stories. Delivering Great Care: engaging patients and families as partners. 2014. (Web article, case study)

Institute for Healthcare Improvement (IHI). Patient Safety Leadership WalkRounds. 2004. (Tool)

Institute for Healthcare Improvement (IHI). SBAR Toolkit. Oakland, CA: Kaiser Permanente; 2004. (Toolkit)

I-PASS Study Group. I-PASS. Better Handoffs. Safer Care. Boston Children’s Hospital: 2014. (Program, tools on request)

National Patient Safety Agency. A Risk Matrix for Risk Managers. London: The National Patient Safety Agency: 2008. (Guide, 18 pages)

National Patient Safety Foundation (NPSF). Ask Me 3. NPSF: 2013. (Program, video, tools)

NHS Institute for Innovation and Improvement. SBAR- Situation – Background – Assessment – Recommendation. 2008. (Tool)

Patient Safety & Quality Healthcare (PSQH). Daily Check-In for Safety: From best practice to common practice. 2012. (Journal article, open access)

Tezak B, Anderson C, Down A, Gibson H, Lynn B, McKinney S, et al. Looking ahead: the use of  prospective analysis to improve the quality and safety of care. Healthcare Quarterly. 2009; 12, 580-84. doi:10.12927/hcq.2009.20972. (Journal article, open access)

Waters HR, Korn R, Colantuoni E, Berenholtz SM, Goeschel  A, Needham DM, et al. The business case for quality economic analysis of the Michigan Keystone Patient Safety Program in ICUs. American Journal of Medical Quality. 2011; 26(5): 333-339. (Journal article, abstract only)

Recommended Readings

Accreditation Canada. Required Organizational Practices: Handbooks. Ottawa, ON: Accreditation Canada;  (Guide, standards)

Health Quality Council of Alberta (HQCA). Patient Safety Framework for Albertans: Provincial framework 2010. Calgary, AB: HQCA; 2010. (Guide, 24 pages)

Safer Healthcare Now! Interventions. Canadian Safer Healthcare Now: 2012. (Program, guides, tools)

The Canadian Medical Protective Association (CMPA). Good Practice Guide. Ottawa, ON: CMPA (Guide)

Calhoun AW, Boone MC, Porter MB, Miller KH. Using simulation to address hierarchy-related errors in medical practice. The Permanente Journal. 2014; 18(2): 14-20. doi:10.7812/TPP/13-124. (Journal article, open access)

Chassin MR, Loeb JM. High-reliability health care: getting there from here. The Milbank Quarterly. 2013; 91(3): 459-490. doi:10.1111/1468-0009.12023. (Journal article, open access)

High Reliability Organizing (HRO), Models of HRO , Weick and Sutcliffe/Social Psychology. 2013. (Web article)

Hughes RG (editor). Patient Safety and Quality: An evidence-based handbook for nurses. Rockville, MD: Agency for Healthcare Research and Quality; 2008. (Book, open access)

Nolan T, Resar R, Haraden C, Griffin FA. Improving the Reliability of Health Care. IHI Innovation Series white paper. Boston, MA: Institute for Healthcare Improvement; 2004. (Article, 20 pages, log-in required)

Patient Safety & Quality Healthcare (PSQH). Daily Check-In for Safety: From best practice to common practice. 2012. (Journal article, open access)

Riesenberg LA, Leitzsch J, Little BW. Systematic review of handoff mnemonics literature. American Journal of Medical Quality.2009; 24: 196-204. doi:10.1177/1062860609332512. (Journal article, open access)

Wilson K, Burke CS, Priest HA, Salas E. Promoting health care safety through training high reliability teams. Qual Saf Health Care. 2005; 14: 303-309. doi: 10.1136/qshc.2004.010090. (Journal article, open access)