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​​Resources

The resources and recommended readings referred to in this component of the toolkit are listed in this section. A similar list is available for each component and a compilation of all the resources and readings referred to in all toolkit components is available here:

Alberta Health Services (AHS). Disclosure of Harm: Policy, procedure and FAQ. 2011. (Policy, procedure, tools)

Alberta Health Services (AHS). Preparing for Disclosure Meetings. (Guide, 2 pages)

British Columbia Patient Safety Task Force. BC Provincial Guidelines for Policy Related to Disclosure of Adverse Events. (Guide, 4 pages)

Canadian Patient Safety Institute (CPSI). Disclosure Training Program offered by The Canadian Medical Protective Association. (Learning program, $)

Health Quality Council of Alberta. Checklist for Disclosure Team Discussion. (Checklist, 1 page)

Jewish General Hospital. Disclosure: Keeping you informed. 2007 (Leaflet)

Ontario Hospital Association, An Ontario Guide to Disclosure: Implementing the Amendments to Regulation 965 under the Public Hospitals Act - PP323 (Toolkit, $)

Renfrew Victoria Hospital, Disclosure of Adverse Events and Adverse Outcomes, General Policy (Policy)

Royal College of Physicians and Surgeons of Canada. Disclosure of Adverse Events 2014. (Case study)

The Canadian Medical Protective Association (CMPA). Communicating with Your Patient About Harm: Disclosure of adverse effects. Ottawa, ON: CMPA; 2008.  (Guide, 40 pages)

The College of Physicians and Surgeons of Ontario. Disclosure of Harm Policy. 2010. (Policy)

The Perley and Rideau Veteran’s Health Centre, Disclosure of Critical Incidents, 2011 (Policy, 5 pages)

American Academy on Communication in Healthcare. Video Resources. 2014. (Videos)

Australian Commission on Quality and Safety in Health Care. Open Disclosure. 2013. (Guide, tools)

Government of South Australia. Open Disclosure Policy Directive. Adelaide, SA: SA Health; 2011. (Policy, 13 pages)

Health Service Executive (HSE). Open Disclosure: Communicating when things go wrong. 2013. (Leaflet)

Health Service Executive (HSE). Open Disclosure: National policy.2013. (Policy, 25 pages)

John Hopkins Bloomberg School of Public Health. Removing Insult from Injury: Disclosing adverse events: Selected vignettes. (Videos)

Recommended Readings

Canadian Patient Safety Institute (CPSI). Canadian Disclosure Guidelines: Being open with patients and families. 2011. (Guide, 52 pages)

The Canadian Medical Protective Association (CMPA). Communicating with Your Patient About Harm: Disclosure of adverse effects. Ottawa, ON: CMPA; 2008.  (Guide, 40 pages)

The Canadian Medical Protective Association (CMPA). Good Practice Guide: Disclosure. (Guide)

Health Quality Council of Alberta. Disclosure Framework, 2006  (Guide, checklist, poster)
Appendix A: Internal and external communication checklist

Conway J, Federico F, Steward K, Campbell MJ. Respectful Management of Serious Clinical Adverse Events (Second Edition). IHI Innovation Series white paper. Cambridge, MA: Institute for Healthcare Improvement; 2011. (Guide, log-in required)

Iedema R, Allen S, Piper D, Baker A., Grbich C, et al. Patients’ and family members’ views on how clinicians enact and how they should enact incident disclosure: the “100 patient stories” qualitative study. BMJ. 2011; 343: d4423. (Journal article, open access)

Seys D, Wu AW, Van Gerven E, Vleugels A., Euwema M, et al. Health care professionals as second victims after adverse events: a systematic review. Evaluation & the Health Professions. 2013 Jun; 36(2): 135-62. 10.1177/0163278712458918. (Journal article, abstract only)

Veterans Health Administration. VHA Handbook 1004.08: Disclosure of adverse events to patients. Washington, DC: Department of Veterans Affairs; 2012. (Journal article, open access)

Wu AW, McCay L, Levinson W, Iedema R, Wallace G, Boyle DJ, et al. Disclosing Adverse Events to Patients: International norms and trends. 2014. (Journal article, abstract only)