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​​​​​​​​​​​Ask, listen, talk. Good healthcare starts with good communication. The most important person to include in any conversation about the delivery of healthcare is the patient or, when the patient is unable to advocate on his or her own behalf, the patient’s family member or advocate.

If you are a patient or a healthcare provider who wants to ensure good communication with patients, please use the following materials and resources. They help patients understand the importance of hand hygiene in the delivery of safe, high-quality healthcare.