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Quality and Safety Plan

Stories

The Ottawa Hospital

The Ottawa Hospital underwent a significant consultation process to develop their quality plan, to ensure that “everyone’s commitment and involvement with the plan… and accountability for each initiative will be quite clear”. At the Ottawa Hospital there was broad organizational inputs into the Quality Plan from senior management, the board and the Quality Council who engaged with both internal and external sources to develop the quality plan. The Director of Quality and Safety at the Ottawa Hospital succinctly summarized their organizations quality improvement planning process as, “Define it, align it, prioritize it, measure it, communicate it”.