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CPSI Share                                                         

Patients, families, and patient partners

  • Learn about and use resources to help you have a safe care experience.
  • Share your expectations and needs.
  • Discuss your ideas for improving safety and listen to different perspectives.
  • Ask about patient feedback surveys or formal compliments and complaints process.
  • Learn:
      • Who is responsible for patient engagement
      • How the patient experience is included in services and care-design planning
      • How to connect with other patients and families
  • Find out how to participate as a patient partner to make care safer for others:
      • Join a board or committee
      • Get involved in an improvement project or initiative
      • Help with the accreditation process

Providers, patient engagement specialists

  • Learn about and use resources to engage patients for safe and quality care.
  • Understand and apply leading patient engagement practices.
  • Create an open, safe, and collaborative environment to share ideas or diverse perspectives.
  • Set expectations for working together (e.g., roles, responsibilities, realistic goals).
  • Know:
      • Who is responsible for patient engagement in your healthcare organization
      • How your healthcare organization brings the patient experience into services and care-design planning
      • How to connect with patient partners in the organization
  • Look for or create opportunities for patient engagement in safety and quality improvement:
      • Ask patients and families about their care experience and seek out improvement ideas
      • Invite input on service planning or improvement projects. Test new ideas and monitor progress. Follow up on how the input was used and the project's results
      • Collaborate with patients and families on long-term improvement projects. Build in time to reflect on what is working well and what could be improved 

Leaders

  • Foster a culture of patient safety through patient engagement.
  • Commit to patient and family-centred care and patient engagement by embedding it in the organization's vision, mission, principles, and strategies.
  • Clearly link patient engagement with organizational strategies and patient safety.
  • Walk the talk:
      • Champion new policies and processes that strengthen patient engagement.
      • Promote and support opportunities for patient partners to be meaningfully engaged.
      • ​Work towards patient engagement at all decision-making levels (e.g., boards, quality and safety committees, improvement teams, accreditation).
  • Ensure sustainable structures and processes for patient engagement (recruit, orient, train).
  • Create a mutual learning environment for patient and family partners, staff, and physicians.
  • Provide opportunities for learning, testing, and adapting patient engagement best practices.