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Methods to evaluate engagement processes and their impact are quite new in healthcare. Evaluating patient engagement efforts provides patients and families, healthcare providers, and organizations with information to recognize successes, identify areas for improvement, and validate patient engagement as an input to decision-making. It also:

  • Helps everyone involved reflect and learn from their engagement experience to make improvements, whether at the point of care or in organizational processes and planning.
  • Provides public accountability by ensuring that what is measured and reported matters to patients.
  • Builds evidence for patient care, engagement practices, and care outcomes that help shift individual behaviours and organizational processes. This supports investing in the people and structures needed for effective and purposeful engagement.

Evaluating patient engagement should include everyone’s perspectives. Evaluation can take place at all levels in a healthcare organization and occurs at all stages of an initiative from planning to final analysis. This chapter covers the critical steps in planning for evaluation and provides measures and tools that can evaluate patient engagement at the point of care and organizational level, to help integrate patient engagement into the organization.

This chapter covers the critical steps in planning for evaluation and provides measures and tools that can evaluate patient engagement at the point of care, and organizational level, to help integrate patient engagement into the organization.

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