Patients, families, and patient partners
Patients and families can ask how to share feedback, experience, and ideas about patient engagement and patient safety by:
- Completing a survey
- Agreeing to be interviewed to share your story
- Participating in a focus group discussion
- Participating in a community meeting or forum to share your experience
- Reading documents
Patient partners can ask how patient engagement influences patient safety across the organization and/or system by:
- Exploring how decisions will impact patients and families
- Describing what success looks like for patients and families
- Checking if patient experience data is being considered in planning and decision-making
- Suggesting other ways to monitor and evaluate patient engagement
- Asking when and how the learning about engagement activity results will be shared
- Reflecting on your own participation in the process
- Obtaining your engagement results
- Asking if there is an evaluation plan for patient engagement and how to get involved
- Suggesting that the patient and family advisory council assess how it is working together and achieving its goals
Providers and patient engagement specialists
- Reflect on your own experience with patient engagement and what could be improved.
- Regularly review patient experience data to identify improvement opportunities.
- Develop an evaluation plan for engagement. Determine which measures can be linked to and inform the organization's overall evaluation strategy and dashboards.
- Invite and encourage patient partners to give their perspectives on how to define and evaluate success.
- Ensure that measurement/evaluation is a regular agenda item.
- Produce an annual report that summarizes patient engagement processes and outcomes.
- Close the loop with the patient partners by communicating how their feedback was used, actions taken, and any follow-up steps.
- If you are responsible for monitoring or evaluating a safety or improvement project:
- Ensure a good fit between patient partners and the evaluation work and team
- Describe the patient partner role in the evaluation committee and project team
- Provide background information about the topic or area evaluated
- Provide orientation to the methodology used, including common terms and definitions, specific tools and strategies, and ways to display data
- Foster a learning culture that values monitoring and evaluation at all levels to improve quality and safety.
- Educate the board and staff about Accreditation Canada standards for client and family-centered care.
- Specify behaviours, actions, policies, and procedures that support patient engagement.
- Establish a baseline for measures in patient and family-centered care, and patient engagement using organizational assessment tools.
- Include patient engagement, and patient and family-centered care key performance targets in organizational performance measures.
- Integrate patient engagement evaluation into protocols, charters or terms of reference for committees that develop policy, redesign care processes, or improve quality and safety.
- Support measuring patient engagement quality and impact during planning, bringing in the perspectives of all involved (e.g., patients and family, providers, decision-makers).