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CPSI Share                                                      

​Patients, families, and patient partners

Patients and families can ask how to share feedback, experience, and ideas about patient engagement and patient safety by:

  • Completing a survey
  • Agreeing to be interviewed to share your story
  • Participating in a focus group discussion
  • Participating in a community meeting or forum to share your experience
  • Reading documents


Patient partners can ask how patient engagement influences patient safety across the organization and/or system by:

  • Exploring how decisions will impact patients and families
  • Describing what success looks like for patients and families
  • Checking if patient experience data is being considered in planning and decision-making
  • Suggesting other ways to monitor and evaluate patient engagement
  • Asking when and how the learning about engagement activity results will be shared
  • Reflecting on your own participation in the process
  • Obtaining your engagement results
  • Asking if there is an evaluation plan for patient engagement and how to get involved
  • Suggesting that the patient and family advisory council assess how it is working together and achieving its goals

Providers and patient engagement specialists

  • Reflect on your own experience with patient engagement and what could be improved.
  • Regularly review patient experience data to identify improvement opportunities.
  • Develop an evaluation plan for engagement. Determine which measures can be linked to and inform the organization's overall evaluation strategy and dashboards.
  • Invite and encourage patient partners to give their perspectives on how to define and evaluate success. 
    • Ensure that measurement/evaluation is a regular agenda item.
  • Produce an annual report that summarizes patient engagement processes and outcomes.
  • Close the loop with the patient partners by communicating how their feedback was used, actions taken, and any follow-up steps.
  • If you are responsible for monitoring or evaluating a safety or improvement project:
    • ​Ensure a good fit between patient partners and the evaluation work and team
    • ​Describe the patient partner role in the evaluation committee and project team
    • ​Provide background information about the topic or area evaluated
    • ​​Provide orientation to the methodology used, including common terms and definitions, specific tools and strategies, and ways to display data

Leaders

  • Foster a learning culture that values monitoring and evaluation at all levels to improve quality and safety.
  • Educate the board and staff about Accreditation Canada standards for client and family-centered care.
  • Specify behaviours, actions, policies, and procedures that support patient engagement.
  • Establish a baseline for measures in patient and family-centered care, and patient engagement using organizational assessment tools.
  • Include patient engagement, and patient and family-centered care key performance targets in organizational performance measures.
  • Integrate patient engagement evaluation into protocols, charters or terms of reference for committees that develop policy, redesign care processes, or improve quality and safety.
  • Support measuring patient engagement quality and impact during planning, bringing in the perspectives of all involved (e.g., patients and family, providers, decision-makers).