Implementing the PSEP – Canada curriculum in Manitoba – Part I
In the spring of 2012, 67 Manitoba healthcare providers completed the Canadian Patient Safety Institute’s Patient Safety Education Program – Canada, a comprehensive quality and patient safety program that helps to facilitate peer-to-peer education for frontline teams. Crosswalk checked back with a pair of Manitoba health regions to find out how learnings from the PSEP – Canada program had been implemented. This story focuses on Prairie Mountain Health; Part II highlights the Winnipeg Regional Health Authority.
Prairie Mountain Health spans 66,000 square kilometers in southwest Manitoba. To ensure continuity across the expansive region, a quality and patient safety orientation program has been created for new staff.
“Our Quality Patient Safety Education orientation is now being piloted; it will roll-out across the region in April 2014,” says Kristi Chorney, Regional Manager of Patient Safety, Quality and Risk (Prairie Mountain Health). “We have 12 staff in the region certified as PSEP – Canada trainers who will help deliver the orientation and other programs with PSEP content.”
A Quality Patient Safety Education course has also been developed that blends the PSEP – Canada training with Lean and Six Sigma certification. Participants will come away as Patient Safety Ambassadors and White-belt plus certified. The four-day course is spread over four months. Multi-disciplinary groups of three staff that are focused on providing care to the same patient/resident/client population participate in the course. The participants learn about patient safety science and quality improvement through a “learn by doing” model. The teams select projects to work on that will improve practical procedures and processes that they can incorporate into their workflow and will improve patient safety.
The types of projects undertaken during the pilot include a process for resident dining in long term care facilities to improve the safety of knowing who is who and their dietary requirements; documenting a process for bathing and types of equipment needed; implementing a health record charting format incorporating “focus” charting; adopting the use of mobility records and visual cues for transferring clients in a home care setting; orientation of healthcare aides when they enter a facility; and standardizing a care plan for patients in a health centre.
“The Patient Safety Ambassadors will support other frontline staff in their work and help to spread patient safety concepts and science that we are teaching through the Quality Patient Safety Education course,” says Kristi Chorney. “We are excited about the new program as participants from the pilot course say that it will help to change their practice behavior.”
Kristi Chorney credits Bridgepoint Health for the course model used to develop Prairie Mountain’s Quality Patient Safety Education course. “This spring we will upload our course to the PSEP – Canada Communities of Practice so that others can learn from and adapt our program to their needs,” says Chorney. (Click here to access the Crosswalk articles on how the PSEP – Canada program has helped Bridgepoint Health to advance their patient safety culture.)