Implementing the PSEP – Canada curriculum in Manitoba – Part II
In the spring of 2012, 67 Manitoba healthcare providers completed the Canadian Patient Safety Institute’s Patient Safety Education Program – Canada, a comprehensive quality and patient safety program that helps to facilitate peer-to-peer education for frontline teams.
Crosswalk checked back with a pair of Manitoba health regions to find out how learnings from the PSEP – Canada program had been implemented. This story focuses on the Winnipeg Regional Health Authority. Part I highlights the Prairie Mountain Health Region Quality and Patient Safety Education program.
In 2012, 21 healthcare providers from the Winnipeg Regional Health Authority (WRHA) were certified as Patient Safety Trainers and it`s already paying dividends.
“We are really using the PSEP – Canada content to focus on the gaps that we are missing in our region when it comes to quality improvement and patient safety training,” says Kim Warner, Director of Operations, Patient Safety (WRHA). “We plan on doing a formal review of various PSEP – Canada modules and customizing the content so that we can offer additional training for our staff.”
In the first year, the PSEP – Canada curriculum was incorporated into the corporate regional orientation program and a 30-minute module on quality improvement and patient safety was developed. Other patient safety offerings include a half-day orientation session for new managers, customized presentations for acute, long-term care and community settings and sessions on disclosure and information transfer.
Some of the project ideas that have been undertaken include partnering with the Manitoba Institute for Patient Safety (MIPS) to run a contest to gather patient safety success stories; creating a display at two malls in the region; conducting a regional survey of educational needs in quality improvement and patient safety; and developing a roving cart with a focus on medication reconciliation and medication safety. To date, the roving cart has been taken to one hospital to show how the medication process is working unit-by-unit.
Warner says projects are vetted and approved by a quality improvement and patient safety leadership group. Individuals sign up to lead projects they are interested in working on and consult with or involve up to two additional individuals to develop a timeline, action plan and complete a Plan-Do-Study-Act (PDSA) process.
Some of the projects currently underway include developing a workshop on patient safety events and reporting of the same; determining the feasibility of a local annual quality improvement and patient safety conference for the region; looking at other PSEP – Canada modules to customize in-service sessions and getting them ready to go; developing job aides; updating tools for best possible medication history; and producing a brochure of available quality improvement and patient safety training.
Kim Warner credits PSEP – Canada for helping them focus their quality improvement efforts. “We have been successful in putting education and training around quality improvement and patient safety on the radar screen as a valuable and tangible thing to do,” Warner says. “Using the PSEP – Canada curriculum has helped to raise the awareness of the culture of patient safety throughout our region.”