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​​Through the use of a case study the webinar explored how to identify person-level risk factors for violence and aggression, discuss environmental risk factors and de-escalation as a key prevention and management approach.  PSEP - Canada trainers heard from Ann Pottinger, one of our PSEP – Canada Master Facilitators, on practical ways to use the Mental Health modules in their organization.


December 4, 2013


Ms. Ann Pottinger, RN, BASc, BScN, MN

Interim Director, Quality and Patient Safety
Centre for Addiction and Mental Health, Toronto, Ontario
Adjunct Lecturer, Bloomberg Faculty of Nursing, University of Toronto


​Video Click here to watch the video

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