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In her role as a quality, patient safety & practice leader, at Headwaters Health Care Centre in Ontario, Helen developed a patient safety program, successfully led the organization to two-3 year full accreditation and created structures to support a culture of continuous quality improvement using LEAN methodology. As a MOREOB Risk & Patient Safety Coordinator for the Women’s & Children’s Healthcare Services in a large urban community hospital she was responsible for facilitation of a patient safety program for the Obstetrics department, where she coordinated the workshops, OSCE’s, Skills and emergency drills and auditing for an interdisciplinary team. In her role as a Director of several programs Helen worked with her teams on various patient safety initiatives, not limited to Surgical Safety Checklist, Non-technical skills in the operating room, medication reconciliation at admission and discharge, Medication Administration Safety including Oncology & Sterile Preparation of medications.

In her current role, Helen works with healthcare organizations undergoing redevelopment and assists the senior teams to ensure their operations and their people are ready to provide high quality and safe care in their redeveloped spaces.

Vision for patient safety in Canada:

My vision for patients is safe, reliable care at every interface of the healthcare system. It is not only important to focus on individual interactions and but build a systemic culture of safety where organizations ultimately become learning organizations. It starts with you, one person, who learns to see the hazards and waste in our system and can respond by engaging key stakeholders to improve the quality of the care patients receive.

Vision for patient safety education in Canada:

My vision for patient safety education is to build awareness of problems in our systems. Education is only the beginning. By training people to see those hazards that beset our processes of care, only then can we build the case for improving the quality of care by eliminating and/or managing those hazards. The network of trainers that you will develop will be your safety net and will help you spread the capacity to do this work within your organizations.