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This module provides an overview of patient/family engagement activities that naturally divides into two dimensions: (a) learning and healing opportunities after a patient safety incident has occurred, and (b) engagement of patients in preventing harm.

This module will teach you about:

  • what patients/families want after a harmful incident occurs;
  • the usefulness of patient  concerns or reports in patient safety work;
  • the ways in which patients/families are contributing to patient safety work;
  • the ways in which innovative organizations are achieving patient engagement; and
  • Apology Legislation and how it may affect disclosure.

Learning Objectives include:

  • understand the critical importance of patient engagement in the disclosure process and the challenges in achieving it;
  • describe the basic steps in a disclosure process;
  • explore the usefulness of patient  concerns or reports in patient safety work;
  • explore the unique value of patient or family participation in the  analysis of patient safety incidents;
  • describe the importance of patient/family input into development of patient engagement or patient education programs; and
  • explore the importance of supporting patients/families who engage in patient safety work.

Want to learn more? Download the module.

This document was revised in September 2017.

Learn more about becoming a patient safety trainer so you can teach patient safety in your organization.

For more information, contact us at psepcanada@cpsi-icsp.ca or 1-866-421-6933.