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​​Security protocol upgrades to CPSI’s registration system

The Canadian Patient Safety Institute uses a third-party system called E-RegisterNow to manage registration and payment for all of our events. Recently, E-RegisterNow updated its security protocols to ensure it is in compliance with the credit card data security requirements that may be restricted some users from access the registration page.  These security requirement are set out by the PCI Security Standards Council.  All merchants that transact credit cards online are required to make the change. This change was important to address security vulnerabilities and it gives CPSI more confidence in E-RegisterNow's ability in handling credit card transactions.

What does this mean for you?

E-RegisterNow estimates that 20 per cent of all web browsers will need to be updated in order to access its registration forms.

It didn’t work, now what?

Follow these steps to update your Internet security settings in Internet Explorer (steps for other web browsers/operating system may vary):

  1. Open Internet Explorer
  2. Go to Internet Options under the Tools menu
  3. Click on the Advanced Tab
  4. Click the check box that says “Use TLS 1.2”
  5. Click “Okay” or “Apply”

We have found that while Chrome and Firefox browsers will sometimes update these security settings automatically, for Internet Explorer users, this is a manual fix that you must make.

In some cases you may need to contact your computer’s system administrator/IT department to make these changes for you.

For additional information, please see this link from E-RegisterNow for more information on how to make this fix:

If you have any questions, please don’t hesitate to contact us at