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University Health Network’s approach to reducing surgical site infections293907/20/2016 8:42:34 PM<img alt="" src="/en/NewsAlerts/News/PublishingImages/2016/Medical%20Kit.jpg" style="BORDER&#58;0px solid;" /> ​University Health Network (UHN) has embarked on a patient safety transformation following the principles and approaches that are used by high reliability organizations. Known as Caring Safely, the approach focuses on four pillars, one of which aims to reduce hospital-acquired conditions (HACs) to zero over time. Six HACs, chosen because they are the ones with the most impact on patients, are being addressed first surgical site infections, central line infections, Clostridium difficile (C. diff), pressure ulcers, falls and adverse drug events. UHN is participating in the National Surgical Quality Improvement Program (NSQIP), to evaluate its performance and benchmark against other U.S. and Canadian hospitals. This is helping them evaluate their surgical site infections. Developed by the American College of Surgeons, NSQIP enhances a hospital's ability to zero in on preventable complications. UHN has also joined Health Quality Ontario's Ontario Surgical Quality Improvement Network, a community of surgical teams across the province who are working to achieve long-term surgical quality improvement goals. The program is designed to deliver better patient outcomes, shorten hospital stays, and reduce the number of surgical complications per year. Last February, UHN also participated in the Safer Healthcare Now! Canadian Surgical Site Infection (SSI) Prevention Audit, which provided a snapshot of the current state of its practice related to surgical site infection prevention. "The Safer Healthcare Now! SSI Audit provided a baseline granular view of where we have gaps in data collection and practice," says Wing-Si Luk, Director, Hospital Acquired Conditions Prevention & Management, UHN. "We did not have a robust ongoing mechanism to collect data on the status of practice related to surgical site infection prevention at UHN. The audit was really helpful in terms of providing a snapshot of what we are doing well and where we need to improve. It created a current state for us and an opportunity to compare our data with other healthcare organizations across Canada." Patient care coordinators and nurses in the surgical program at both the Toronto Western (TWH) and Toronto General Hospital (TGH) sites of UHN participated and were tasked with reviewing 270 paper-based patient charts for the SSI audit. These clinicians recorded data on all components of the Safer Healthcare Now! SSI bundles, which included temperature, glucose levels, hair removal and perioperative antimicrobial coverage, and trailed the patient's journey from pre-op to the operating room to recovery, to collect relevant information. "The audit was a lot of work, but the information is so valuable," says Laura Corman, Patient Care Coordinator in Perioperative Services at TGH. "We found gaps in the way we document across sites and the audit showed where we have work to do. By extracting the data, we can now give valuable feedback to the direct caregivers." Joe Brubaker, Nurse Manager on the 9B Surgical Unit at TWH, adds "We are now looking at trends and feeding information back to groups and managers of those areas so that they can take that information back to the staff, to look at how and what they are documenting. Our clinicians have gathered a great deal of knowledge from the audit and we will be involving them to recommend changes in our processes." The audit results are being review by UHN's Surgical Quality Review Committee and the Surgical Divisions at both TWH and TGH.7/21/2016 6:00:00 AMUniversity Health Network (UHN) has embarked on a patient safety transformation following the principles and approaches that are used by high7/20/2016 9:31:27 PM37http://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx
Whitehorse General Hospital shares key learnings from the SSI Audit289787/4/2016 4:36:24 PMSafer Healthcare Now!;Patient Safety News<img alt="" src="/en/NewsAlerts/News/PublishingImages/2016/Samantha%20Stewart.jpg?Width=140" width="140" style="BORDER&#58;0px solid;" /> As the sole Infection Control Practitioner for the Yukon Hospital Corporation, Samantha Stewart is pulled in many directions addressing infections and finding ways to keep infection rates down. Whitehorse General Hospital (WGH) was looking to develop a system for timelier reporting so that they could respond quicker when infections surface. When plans for the Surgical Site Infection (SSI) Audit were announced, Samantha eagerly signed-up to participate. "The audit was our jumping off point," says Samantha Stewart. "There was no formal tracking system in place and we really did not know if we were compliant with any of the SSI prevention best practices, or just one or two components of them. We were having trouble getting data, we did not know how we compared with other hospitals, and we were not sure how to benchmark, other than against ourselves. The audit provided a good baseline to see how we were doing with best practices and recommendations outlined in the Safer Healthcare Now! SSI Getting Started Kit." Samantha led the charge for the audit, first getting buy-in from the OR, Surgical Unit and Surgical Daycare Managers. Forms were placed on patient charts and she had quick information sessions with front-line staff so that they would know what they were auditing. An envelope system was created where completed forms were placed on the unit, to be collected and verified by Samantha prior to being submitted to Patient Safety Metrics. If information was missed, or had to be redone, it was easy to update to ensure the data was as accurate as possible. With the help of front-line staff, 133 patient charts were audited during the month of February 2016. "Our staff were more receptive and accepting of the audit form once they could see the end goal and better understand what they were participating in would help us to improve care for the safety of our patients," says Samantha. "Generally, people did not find it a difficult form to fill out, but some had challenges finding the time to do it during their busy work day." Samantha noted several key learnings as a result of participating in the audit. Often, staff will presume that the infection may have been caused by the surgeon or the OR team. However, when the audit information is broken down to the pre-operative, peri-operative and post-operative stage, staff hopefully had that ah-ha moment that surgical site infection and prevention applies across the continuum of care, from before the patient is admitted -- straight through to discharge home. "Amongst all of our best efforts and the best practices put forward in the SSI Getting Started Kit, it is also important to emphasize the role of the patient," says Samantha. "Specifically, hand hygiene and wound care after discharge, can also play a role in infection rates. We are currently focussing on how to empower patients and emphasize their role in infection prevention as it relates to performing hand hygiene." The audit also identified what they do well and what they need to improve on. "The audit provided the opportunity to benchmark against other participants, as well as specific aspects in the Getting Started Kit," says Samantha. "Based on national trends, we now know we can do better with pre-warming patients and will be looking at best practices for accomplishing that. Another, was improving documentation of a pre-operative bath/shower and glucose monitoring, and whether it is being done appropriately, or if the information was not readily noted on the chart. These are just some of the pieces we need to look at to ensure we are in compliance with the bundle approach outlined in the SSI Getting Started Kit." Some procedural changes under consideration are to standardize 2g Cefazolin/Ancef for applicable pre-operative patients; investigate the use of Povodine Iodine with alcohol; and to consider the discontinuation of prophylactic antibiotics appropriately. Documentation will also be improved to note the completion time of the antibiotic infusion pre-op; the patient's temperature at end of surgery; and if the patient had a pre-operative shower. Overall, Samantha was quite pleased to see that Whitehorse General matched larger jurisdictions and several other hospitals on their results. "I am quite proud of our team," says Samantha. "We are in the process of packaging the results and presenting the information back to those stakeholders who took all that effort and energy to gather the data for us. We want to make it meaningful so that they know that all of their efforts are appreciated. If staff do not know how we are using the data, it fosters negativity. If they can see that we are using the information for quality improvement, they too will see the value in participating in an audit like this. "In my mind, the SSI Audit is a nice, tidy parcel with a bow on it," says Samantha. "You are provided with the audit tool to compare with national best practices, it is easy to use, and the data analysis is provided for you. It makes it very easy to get and use the information effectively. If I had to do all of the auditing, data collection, analyzing and reporting, an audit like this would not have been a feasible option.7/4/2016 6:00:00 AMAs the sole Infection Control Practitioner for the Yukon Hospital Corporation, Samantha Stewart is pulled in many directions addressing infections7/6/2016 2:25:28 PM446http://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx
Something BIG this way comes289807/4/2016 5:09:19 PMPatient Safety Power Plays I've got some news . . . and as much as I want to share it with everyone right now, I'm afraid that I've been sworn to secrecy. What I can tell you is that this is good news. This is good news for the Canadian public. It is good news for every patient, resident and client accessing healthcare in this country, not to mention the loved ones who are by their side every step of the way. This is good news for healthcare providers who are dedicated to providing safe care. Who regard their patients and their families as partners and who are always looking for ways to improve the safety and quality of the care they deliver. This is good news for healthcare leaders who are the stewards of our healthcare system and seek to make system-wide improvements and effect changes in culture that allow for quality improvement to thrive. Everyone who touches our healthcare system is about to be given free access to a resource that allows them to make a difference. Now that I think about it, this isn't good news. This is great news! If you want to find out what it is, keep your eyes and ears open on July 20th as we unveil a shift in the patient safety and quality improvement landscape in Canada. We're about to change everything and I can hardly wait. Yours in patient safety, Chris Power7/4/2016 6:00:00 AMI've got some news . . . and as much as I want to share it with everyone right now, I'm afraid that I've been sworn to secrecy. What I can tell you7/4/2016 5:16:19 PM686http://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx
Telling the patient engagement story83056/6/2016 2:48:43 PMPatient Safety Power Plays<img alt="" src="/en/NewsAlerts/News/PublishingImages/2016/Chris%20Power%202016.jpg?Width=140" width="140" style="BORDER&#58;0px solid;" /> My role as CEO of the Canadian Patient Safety Institute takes me around the country seemingly non-stop, meeting with and speaking to various groups of people and advancing the patient safety and quality improvement agenda. It's a part of what I do that I absolutely love. If you've ever heard me speak, or give a presentation, you'll know that I like to humanize the subject matter as much as possible, often with stories drawn from my own experiences and life lessons picked up along the way. Although I can leverage my professional experiences and speak to a room as a CEO of a healthcare organization, or a front-line healthcare provider, the parts that resonate the most are my stories of what it was like to be a patient or a family member in the healthcare system. This isn't surprising, because it's something to which we can relate. Every now and then, we all get to play the part of the patient or the family member. It may not be the focus of my speech or presentation, but I like the fact that these stories garner so much attention. It means there is recognition within the system that the voice of the patient is important. A top-down approach to care delivery is increasingly becoming a thing of the past. As healthcare leaders and providers, we need to empower our patients to embrace their role as advocates of their own healthcare. We have to make it okay to speak up and ask questions. There are countless examples of quality initiatives happening all over Canada where the patient has a seat at the table. At CPSI, we practice what we preach and lean on Patients for Patient Safety Canada to ensure the role of the patient and the family members is accounted for in everything we do. We're also not the only ones making this a priority. While the patient voice is being heard, we need to do more than sustain momentum, we need to keep pushing. I envision a time when patient engagement is as much a point of pride as our publically funded healthcare system. I believe it can happen! What do you think? Where have you seen the benefits patient engagement can have of care outcomes? Share your story with me at cpower@cpsi-icsp.ca. Yours in patient safety, Chris Power6/6/2016 6:00:00 AMMy role as CEO of the Canadian Patient Safety Institute takes me around the country seemingly non-stop, meeting with and speaking to various groups6/6/2016 2:57:44 PM493http://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx
CPSI honoured by award wins80776/3/2016 8:22:45 PMPatient Safety News<img alt="" src="/en/NewsAlerts/News/PublishingImages/2016/Photo%20booth%20Cropped%20-%20Thumbnail.jpg" style="BORDER&#58;0px solid;" /> It's been a humbling week for the Canadian Patient Safety Institute. CPSI is the recipient of six communications awards, proudly on display in the Edmonton office. Five of the awards come from the International Association of Business Communicators. They includeAward of Excellence in Communication Leadership – Patient Safety Forward with FourAward of Excellence in Digital Communication – CPSI's new websiteAward of Excellence in Special Events – Canadian Patient Safety WeekAward of Excellence in Special Events – Canada's Virtual Forum on Patient Safety and Quality ImprovementAward of Merit in Publications – Hands in Healthcare magazine The sixth award is an Award of Excellence for Best Publication for Hands in Healthcare magazine presented by the Canadian Public Relations Society. "These awards are a huge vote of confidence that our work is effective, on point and on message," said Cecilia Bloxom, Senior Director of Strategic Communications. "However, as good as these accolades are, the real win comes from knowing we're making an impact on patient safety. On that front, we look forward to many future celebrations."6/3/2016 6:00:00 AMIt's been a humbling week for the Canadian Patient Safety Institute. CPSI is the recipient of six communications awards, proudly on display in the6/3/2016 8:34:55 PM321http://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx
Ms. Murray goes to Geneva81956/3/2016 4:33:38 PMPatient Safety News<img alt="" src="/en/NewsAlerts/News/PublishingImages/2016/Ms%20Murray%20at%20WHO%20-%20Thumbnail.jpg" style="BORDER&#58;0px solid;" /> For most people, the chance to represent their country on the world stage comes along once in a lifetime – if ever. Maryann Murray earned the opportunity to do just that recently at the World Health Organization headquarters in Geneva, Switzerland. Murray, a member of Patients for Patient Safety Canada, was invited to speak at a side event on medication safety during the World Health Assembly's annual meeting and to represent the patient perspective. She also shared the "Five Questions to Ask about your Medications," with the assembly as an example of a made-in-Canada tool that will save lives. The World Health Assembly is the governing body of the World Health Organization and is comprised of the Health Ministers from member states. They meet every year in May for five days. From walking the halls of the Palace of Nations and seeing the peacocks roaming the grounds, to watching representatives from across the globe come together with the goal of improving healthcare worldwide, Murray describes the experience as surreal. Despite the goings-on around her, however, Murray was there with one goal in mind. "I agreed to take part in this meeting because I know we can do better and I wanted to encourage others to take action," Murray says. "Having lost a child to an adverse drug reaction, I want to do what I can to help reduce similar events. I agreed to attend because I wanted to underline the importance and urgency of improving medication safety. Improving medication safety will save lives." Maryann's daughter Martha died in 2002, after a series of errors. She since joined Patients for Patient Safety Canada with a desire to ensure what happened to Martha doesn't happen to anyone else. "One of the speakers suggested that ways must be found to increase reporting, perhaps through incentives," Murray says. "A physician in the audience responded to this comment by suggesting that the best reward for reporting would be feedback." "Wouldn't it be great if national reporting of adverse reactions became the norm, as well as regular newsletters showing data analysis, trends and early warnings?" she says, hopeful that her words left an impression on those in attendance. Murray says she was thrilled to see the patient's perspective given so much credence and walked away inspired by the feeling that so many influential people were focused on finding ways to improve medication safety.6/3/2016 6:00:00 AMFor most people, the chance to represent their country on the world stage comes along once in a lifetime – if ever. Maryann Murray earned the6/6/2016 5:07:59 PM741http://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx
Accreditation Canada recognizes increasing compliance with VTE prophylaxis80126/2/2016 7:54:31 PMPatient Safety News<img alt="" src="/en/NewsAlerts/News/PublishingImages/2016/Accreditation%20Canada%20ROP%20Report%202015%20-%20Thumbnail.jpg" style="BORDER&#58;0px solid;" /> Successful approaches by Peterborough and Regina Qu'Appelle In the 2015 Accreditation Canada Report on Required Organization Practices (ROP), Quality and Safety in Healthcare Organizations, the Venous Thromboembolism (VTE) Prophylaxis ROP showed the greatest change in compliance from 2012 to 2014, increasing from 77 to 85 per cent. The ROPs are evidence-informed practices that mitigate risk and contribute to the quality and safety of health services. VTE is a condition that includes both deep vein thrombosis, the formation of a blood clot usually in the leg or pelvic veins, and pulmonary embolism when that clot dislodges and travels to the lungs. Thrombosis affects thousands of Canadians each year, and many are preventable. Dr. William Geerts, Director of the Thromboembolism Program at Sunnybrook Health Sciences Centre and lead of the Safer Healthcare Now! VTE intervention was the driving force behind the VTE required organizational practice. He has worked tirelessly to help hospitals, doctors and pharmacists across the country and around the world that are implementing quality improvement initiatives in the prevention of VTE. "While VTE is a common complication in hospitalized medical and surgical patients, the evidence clearly shows that it is preventable," says Dr. Geerts. "It is gratifying to see that the ROP has helped Canadian hospitals to recognize the risks of VTE and put comprehensive policies in place to protect patients from death due to pulmonary embolism after a surgical procedure, or an acute illness requiring admission." Peterborough aims for 100 per cent VTE compliance The VTE prevention program at Peterborough Regional Health Centre (PHRC) is well-established and showing impressive results. Quarterly reporting by service is collected through random audits. Evidence-based VTE prevention is a key component of the Quality Improvement Plan, aiming for 100 per cent compliance by March 31, 2016. The year-end results achieved an overall 93 per cent (Medicine 96 per cent; Surgery (epidural) 93 per cent, Surgery (non-epidural) 90 per cent, and Gynaecology 84 per cent). Prior to 2012, VTE prevention at the PHRC was rather a hit and miss approach. Standalone order sets on the patient's chart were often lost or incomplete. The Director of Quality, Risk and Patient Relations challenged teams to come up with a plan and get buy-in from their peers. A VTE Task Force was formed, led by corporate physician champion, Dr. Lynn Mikula, who continues to provide support throughout the sustainability phase. Having a committed and enthusiastic champion onboard was key to achieving buy in from physicians. The approach taken was to first educate physicians and medical staff on the evidence, showing why VTE prophylaxis was important and how it could help. All medical departments signed off on a new policy and guidelines. VTE prophylaxis is now embedded in order sets and has become part of regular orders for patients. The order set also preauthorizes changes so that the pharmacist can adjust dosages based on body size and weight and includes a quick guideline to follow. Now, if VTE prophylaxis it is not administered, it is up to the physician to indicate on the patient's chart, why not. "Once we got things rolling, it snowballed and has been a success," says pharmacist Greg Soon (now leading the antimicrobial stewardship program at PRHC). "Initially, we implemented a Risk Stratification Scoring System that made it simple. With this approach, there were significantly fewer exceptions. We also had a pharmacist trained in anti-coagulation as a part of the team and that provided our physicians with the comfort and evidence to move ahead." Clinical educators conduct monthly random audits. When anything that looks like a potential failure or inappropriate results are shown, discussions with nurses, pharmacists and physicians take place to determine the why. "The PRHC has a fantastic culture of collaboration where everyone is encouraged to work together," says Mitch Peart, Clinical Pharmacist responsible for VTE prevention at PHRC. "When you can open conversation on the topic and find out reason behind prescribing patterns, that discussion is what drives the change going forward." Regina Qu'Appelle Health Region system-wide approach to VTE The pharmacy department at Regina Qu'Appelle Health Region (RQHR) were the motivators behind a region-wide change in VTE prophylaxis. The journey began in 2001, with a process comprised of three phases over a 10-year period preparation, active intervention, and maintenance and improvement. From 2004 to 2009, hospital pharmacy residency projects were conducted and preprinted orders were implemented. Through a multi-disciplinary approach, VTE prophylaxis is now engrained into physician, nurse and pharmacist practices. The rate of appropriate in-patient VTE prophylaxis is currently at 92 per cent in surgery and 89 per cent in medical. "We were successful because we really tried to understand our culture at RQHR," says Bill Semchuk, lead pharmacist. "Initially we tried to reach out to medicine, nursing and pharmacy in an identical manner, but we were unsuccessful. The medical culture is different from the nursing and pharmacy cultures. As an organization we are now working together as a team." Pharmacists are more black and white, and it was an evidence-based approach that worked for that group. The medical group and physicians are very evidence-informed and experientially-based. They base their decisions on their experience; therefore a case-based format was used for this group. Nurses are protective of their patients; therefore linking VTE prophylaxis to specific patient cases where negative outcomes occurred was a significant motivator for nurses. Annual VTE audits are mandated by the hospitals Pharmacy and Therapeutic Committee. For the past decade, RQHR has used pharmacy students to collect the data. The students spend a couple of days being educated on VTE prophylaxis and the parameters around who should get it and who should not get it. This year, 16 pharmacy students visited the wards to collect data for all adult in-patient populations, excluding mental health. "By auditing on an annual basis, we can identify trends in VTE prophylaxis administration and areas of concern at any given time," says Bill Semchuk. "Whenever an area of concern comes up, we will meet with the individual group and discuss corrective actions." Semchuk says that the prevention of VTE is an ongoing journey. You continually have to look at the why when your numbers drift down and have discussions on how to fix it. Support from national groups such as Safer Healthcare Now! has helped them to benchmark their results against other healthcare institutions and that has been so powerful. Finally, they are thankful to be able to connect with national leaders like Dr. Geerts, who share their expertise and that has helped them to engrain VTE prevention into the RQHR culture.6/2/2016 6:00:00 AMSuccessful approaches by Peterborough and Regina Qu'Appelle In the 2015 Accreditation Canada Report on Required Organization Practices (ROP), 6/6/2016 5:06:09 PM573http://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx
Love thy colleague81815/9/2016 5:52:29 PMPatient Safety Power Plays ​Healthcare can be an exciting, yet challenging profession. As providers, you're looked upon to be tough and resilient, always rising to the occasion during times of crisis. It's these moments that are likely the reason you got into healthcare in the first place. You're there for someone in their moment of need, and you're going to own it. These are the stories you'll recount long after you've worked your last shift. Exciting! You're also one of the first people to bear the brunt of someone's displeasure (to put it mildly) when you don't get the care outcome you were hoping for. With pressure and stressors coming at you from all sides, even internally, it's not always easy to keep your chin up. These are not moments you'll cherish, but the ones you'll learn from, and maybe the ones you'll need a little help to recover from. You're not alone, but sometimes it can feel that way. Healthcare settings are incredibly busy places, but you can still feel very isolated from everyone. Perhaps it is difficult to speak up when you're struggling. This is where a caring co-worker and the relationships you forge on the job can make all the difference. You might be more likely to take notice if a colleague is struggling if you know them better. You are definitely more likely to approach them to ask what's wrong. The same could be said about them, if you're the one who could benefit from the support of a co-worker when the going gets tough. It was John Lennon who penned the Beatles' 1967 single "All You Need Is Love," an appropriate theme for this month's Power Play. Coincidentally, the single's B-side was "Baby, You're A Rich Man." Quite appropriate considering we're all richer when we are open to love. If you're reading this, I want you to take the time to genuinely improve the relationships you have with the people you work closest with. Get to know each other, and you'll start to care for each other as people first, colleagues second. The impact that change in dynamic can have on the job will astound you. Looking back, the memories you treasure won't just be the ones where you saved a life, they'll be the ones about the special bonds you shared with those closest to you and how you had each other's backs. Please don't just take my word for it. I know there are countless examples out there illustrating exactly what I'm talking about. Share them with me at cpower@cpsi-icsp.ca or @ChrisPowerCPSI and we can use those stories encourage others that when it comes right down to it, all you need is love. Yours in patient safety,Chris Power​5/9/2016 6:00:00 AMHealthcare can be an exciting, yet challenging profession. As providers, you're looked upon to be tough and resilient, always rising to the5/20/2016 8:51:34 PM251http://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx
10 years of partnering for patients – a message from the Patients for Patient Safety Canada Co-Chairs80074/7/2016 9:03:39 PMPatient Safety News<img alt="" src="/en/NewsAlerts/News/PublishingImages/2016/Denice%20and%20Sharon%20Thumbnail.jpg" style="BORDER&#58;0px solid;" />​​​Sharon Nettleton​Denice Klavano Partnerships, at least the good ones, take time and energy to build. They are forged over time as trust and respect are earned. Many fail when the work is too difficult, when there isn't a shared vision or when success isn't realized quickly enough. Misunderstandings can create barriers large enough to derail efforts and change the course of action. Negativity can prevail. Systems remain unchanged. Unsafe care continues. This is unacceptable. Building strong partnerships is the hallmark of Patients for Patient Safety Canada. It is ingrained in our DNA. As members, we partner with each other to accomplish something greater than what we could alone. As patients and family members, many of whom have suffered grief and loss from healthcare errors, we partner with healthcare systems, in an effort to make improvements. We are volunteers. We choose this work and to be part of this incredible team; a team focused on doing some amazing things to make care safer for all. Not only are we committed to our cause, but we are also committed to each other. When it may have been easier to choose other pursuits, and where gratification may have been more instantaneous elsewhere, many of our initial members continued. Along the way, many others have joined our journey. Our supporters remind us that "changing a culture takes a decade". They encourage us to "stay the course." Volunteering to build a culture of safety in healthcare is an extraordinary thing. It is one of the most unique volunteer experiences that most of us have ever had. We've seen remarkable changes to the culture of patient safety over the last 10 years. Providers and leaders now invite us to be collaborators in communication, education, resource development, and safety design. These invitations extend beyond simply hearing our stories; the collaborators want us to be directly involved with shaping improvements. We took the time to build trust and earn respect, and now we have a partnership that is allowing us to make a real difference. For many of us, the phrase "Nothing about us without us," is starting to be realized. We are confident that the next 10 years will be very different – a faster pace of progression. With a shared vision, understanding of purpose, and strong partnerships, we believe something remarkable is on the horizon. In fact, we're already seeing a glimpse of this now shorter timelines, measurement of outcomes and experiences, transparency of results – good or bad – all so that swift actions can occur to keep things on track. We need to see what is working and what isn't. We need to know that resources aren't being wasted and that lives are not being needlessly harmed; that the healthcare system really 'cares' about its patients. Patient safety, patient experience, health outcomes and patient engagement are all connected. We may be patients, but 'patience' isn't our strong suit. As volunteers, we no longer hope to be involved in transforming healthcare, we expect it. Our destination is safe care. Our vision is 'Every Patient Safe'. Best regards, Denice Klavano and Sharon NettletonCo-Chairs, Patients for Patient Safety Canada 4/7/2016 6:00:00 AM Sharon Nettleton Denice Klavano Partnerships, at least the good ones, take time and energy to build. They are forged over time4/8/2016 2:26:24 PM515http://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx
Message from Martin Hatlie, CEO Project Patient Care81944/8/2016 2:12:13 AMPatient Safety News<img alt="" src="/en/NewsAlerts/News/PublishingImages/2016/Marty%20Hatlie%20Presenting%20PFPSC.jpg?Width=140" width="140" style="BORDER&#58;0px solid;" /> ​Congratulations to Patients for Patient Safety Canada on ten years of achievement since Vancouver 2006! Patients for Patient Safety Canada's rich history of dedication to the mission of harm prevention coupled with compassion for patients and families harmed in healthcare is a model for patient advocates in every nation. Your ability to engage with both head and heart, organize thoughtfully, collaborate authentically, and get things done is just terrific. It’s been an honor to work with Patients for Patient Safety Canada when that’s been possible, and astonishing to watch from across the border as you grow and collaborate so effectively with providers and health policy leaders. Onward Patients for Patient Safety Canada! 4/7/2016 6:00:00 AMCongratulations to Patients for Patient Safety Canada on ten years of achievement since Vancouver 2006! Patients for Patient Safety Canada's rich4/8/2016 2:29:28 PM427http://www.patientsafetyinstitute.ca/en/NewsAlerts/News/Pages/Forms/AllItems.aspxhtmlFalseaspx