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​​Sharon Nettleton.jpgSharon Nettleton

Calgary, AB

Sharon Nettleton is one of the founding members of Patients for Patient Safety Canada (PFPSC) where she currently serves as one of the Co-Chairs.

Her knowledge of patient safety and patient engagement is grounded in many professional, support and personal experiences including designing and implementing new ways of creating a culture of patient safety in the Calgary Health Region (CHR) in 2004, developing and nurturing the CHR’s first Patient/Family Safety Council, evaluating the impact of the CHR’s Disclosure of Harm policy and the development of new tools, contributing to the development of the Harm to Healing Framework, supporting public engagement initiatives like Imagine Citizens Collaborating for Health and Alberta Innovates Health Solutions Health Systems Data Platform. 

Some of Sharon’s most memorable contributions to PFSPC include; developing the initial charter, vision, mission and priorities for PFPSC; PFPSC’s Disclosure of Harm Guidelines; and participating in the development of the Canadian Incident Analysis Framework and Patient Safety and Incident Management Toolkit and speaking about the importance of patients/families as fully engaged partners in the healthcare system. Sharon is involved in the National Patient Safety Consortium and a member of the Executive Committee. 

As one of PFPSC Co-Chairs, Sharon looks forward to strengthening the partnership that patients and families can have with providers, health leaders and policy makers across Canada where jointly we can make our health care and our health care system safer. Much of this starts by working together and sharing perspectives, ideas and solutions about improvements. Communication, respect and trust are essential ingredients. 

Denice Klavano

Halifax, NS

Denice joined Patients for Patient Safety Canada (PFPSC) in 2007 driven by a desire to see our healthcare system consistently provide the highest quality patient and family centred care possible. Both her experience as a mother impacted by unsafe care and lack of access to care and her professional experience as a Patient Representative for the Capital District Health Authority in Nova Scotia drove her to represent the patient voice at different system levels throughout the years.

Denice represents the patient voice as an advisor to the board of International Society for Quality; the Canadian representative to the Pan American Health Organization and is a member of the American Society for Quality. As part of PFPSC, Denice was on the working group which developed guidelines for the disclosure of adverse events, acted as a volunteer consultant to the Queen’s Joanna Briggs Collaboration for Patient Safety Practices in Nursing and Health Care and served a on a Pan-Canadian committee for patient safety in mental health. Denice has presented and published on topics as diverse as organ donation to quality systems and healthcare issues. Denice is involved in the National Patient Safety Consortium and a member of the Executive Committee.

Denice hopes that by advocating for patient safety, developing consistent guidelines and giving patients the tools to educate themselves and advocate on their own behalf, we can ensure better delivery of healthcare in this country.