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​Canadian Patient Safety Institute

Safe care....accepting no less


The Canadian Patient Safety Institute (CPSI) has over 10-years of experience in safety leadership and implementing programs to enhance safety in every part of the healthcare continuum.

A federally funded not-for-profit organization, CPSI offers products and programs focused on four priority areas: medication safety, surgical care safety, infection prevention and control, and home care safety. Its broad range of capabilities includes training safety officers, developing resources for frontline providers, and engaging with patients and their families.​


Our Programs​

 CPSI Latest News



Patient Safety Power Plays – December 20151951Patient Safety Power Plays Patient Safety News The Holiday season is often a thought-provoking time as many of us gather with friends and family in celebration and support. This is also the first season of our newly-elected Liberal Federal Government. I heard with great excitement about the selection of Dr. Jane Philpott as Minister of Health. Dr. Philpott brings an amazing wealth of personal and professional healthcare experience – both in Canada and abroad – to her portfolio. It appears that patient safety is a topic near and dear to her heart. Like Dr. Philpott, CPSI stresses a belief in innovation and collaboration. Together with our partners, we have identified several priority areas of focus, including medication safety, surgical safety, home care safety, and infection prevention and control. This work is already well underway and our partners are confident that this collaborative approach will bring about real change for our healthcare system and the people who depend on it in their time of need. The Canadian Patient Safety Institute is also on the forefront of safe care in a number of other areas, including education, governance, incident management, reporting and learning, and improving best practice on the frontline. We are a small but mighty team capable of accomplishing great things. We look forward to collaborating with our new Minister of Health and her government. Please join me in wishing Dr. Philpott well in her new role, and accept my best wishes for a safe and healthy holiday season. Do you have personal patient safety news to share? I'd love to hear from you. Email me at Yours in patient safety, Chris Power26/11/2015 7:00:00 PM26/11/2015 6:11:39 PM33
Canadian Patient Safety Officer Course celebrates milestone anniversaries with discounts on new registrations1950Patient Safety News ​In celebration of the Canadian Patient Safety Officer (CPSO) Course tenth anniversary of the in-person workshop and the first anniversary of the online course, the Canadian Patient Safety Institute and HealthcareCAN are offering a limited time discount on tuition. A $375 cost saving is available for the 2016 in-person workshop; and a $125 rebate for registrants of the online program. The CPSO Course is a valuable resource for healthcare professionals and leaders across Canada and internationally wanting to learn more about patient safety. Since the CPSO Course was first launched in 2007, more than 375 healthcare providers have been trained in the fundamentals of patient safety and equipped with the information, tools and techniques to build a strong patient safety culture in their organization. ​Helen Margiotta Helen Margiotta of Headwaters Health Care completed the CPSO Course in 2008. The 87-bed acute care hospital in Orangeville, Ontario, was going through accreditation at that time and Helen was appointed the lead. The CPSO Course helped her to build a patient safety program and the hospital has achieved exemplary status not only the first, but on all subsequent accreditation evaluations. Three other healthcare professionals from the hospital have since completed the CPSO course and it is now a recommended prerequisite for their patient safety and quality leads. "The CPSO Course is a really good primer for those responsible for leading patient safety efforts in an organization," says Helen Margiotta, Director of Acute Care Programs. "It provides you with very good base knowledge of patient safety concepts and phenomenal tools to get started on building a patient safety program." ​Dr. Jonathan Gilleland When appointed as the inaugural Patient Safety Officer at the McMaster Children's Hospital (MCH) in Hamilton, Ontario, Dr. Jonathan Gilleland signed-up for the CPSO Course in 2013. He found that the sessions on human factors and diagnostic errors provided a good foundation and he was then able to do a deeper dive to learn more about these and other concepts. "We did not have a plethora of people in the department with patient safety training at that time and I needed to provide direction to the leadership on the development of a local program and get it up and running very quickly, says Dr. Gilleland, medical site lead of the MCH Pediatric Medical Emergency Team. "The course provided the introduction to patient safety that I needed. It afforded the opportunity to ask questions of and learn from content experts, and to network and build relationships with other healthcare practitioners." ​Gabrielle Richard The married healthcare duo, Gabrielle Richard (pharmacist) and Dr. Kieron McGibney (surgeon), work at the Colchester Regional Hospital in Truro, Nova Scotia. When her husband signed up for the CPSO Course last year, Gabrielle decided to enrol as well and paid for the program out of her own pocket. Gabrielle says she had not done this kind of patient safety training before and it was a great investment. She absolutely loved it! "The course was fantastic and a real eye-opener that gave me a whole new way of thinking about my role in patient safety," says Gabrielle Richard. "Every frontline worker should take this course - it is not just for managers responsible for quality and patient safety, but is valuable for anyone who works in healthcare. The content should be a part of every hospital's orientation program to support a patient safety culture." The Canadian Patient Safety Officer Course is jointly developed and delivered by the Canadian Patient Safety Institute and HealthCareCAN, and supported by experts from across Canada and internationally. The next in-person CPSO Course will be held in Ottawa, Ontario from May 31 to June 3, 2016. The four-day workshop is limited to a maximum of 45 participants, so enroll early! A $375 early-bird discount is available to those who register before February 15, 2016.Click here for more information, or visit The CPSO online course is open for enrolment at any time. It provides more flexibility and is designed for professionals who are unable to travel or who prefer to learn at their own pace. The course can be completed in less than 100 hours of study, delivered entirely online using readings, videos, webinars, discussion forums, hands-on project work, and expert faculty to provide support and feedback. Click here to save $125 on the cost of tuition. Register today, as this discount is only available until December 15, 2015! More information on the online course is available on the HealthCareCAN learning website, 6:00:00 PM01/12/2015 5:10:05 PM44
Patient Safety Power Plays – November 201532573Patient Safety News Patient Safety Power Plays The results are in, and thanks once again to our partners, Canadian Patient Safety Week and Canada's Virtual Forum on Patient Safety and Quality Improvement are an unqualified success. Clearly, people are engaged in the journey to improve patient safety in the healthcare system. Whether by sharing information, creating videos, sending questions during the Forum, or tweeting their thoughts and ideas, people are showing us that patient safety matters deeply to them. We counted 1,100 viewers who logged on during the Forum on October 28-30th, 2015. And the Forum is not restricted to Canadian viewers alone people from seven countries tuned in to hear what our dedicated speakers had to share. This year we unveiled special videos sharing the stories of healthcare providers personally affected by tragic events while caring for patients and their families. It reminds me that patient safety is a concern for everyone involved in healthcare. I deeply appreciate the courage of anyone who chooses to share a personal story in order to help all of us think of ways to improve care. Thank you for taking the time to work toward such a challenging goal – safer healthcare for all. Do you have a personal highlight from Canadian Patient Safety Week and/or Canada's Virtual Forum? I'd love to hear from you. Email me at I would also like to remind you that the archive is available at Feel free to watch your favourite session again or use it for one of your patient safety opportunities. Yours in patient safety, Chris Power05/11/2015 4:00:00 PM05/11/2015 5:27:59 PM425
New Campaign Promotes Family Presence32566Patient Safety News On November 10, 2015, the Canadian Foundation for Healthcare Improvement (CFHI), in partnership with the Institute for Patient- and Family-Centered Care and a dozen leading healthcare organizations across Canada launched the Better Together Partnering with Families campaign that encourages hospitals to adopt family presence policies that view family members as 'partners in care' rather than as 'visitors.' Family presence policies enable patients to designate family members or other caregivers to have unrestricted access to them while they are hospitalized. "Family presence is an innovative approach enabling family and loved ones to more fully participate in patient care by being present for physician rounds and helping their loved ones with transitions in care," says Stephen Samis, Vice President, Programs, CFHI. "Our polling shows that nine in 10 Canadians support family presence. We are encouraging hospitals to start a conversation with their patients, families and staff about making this change." Recent research shows that nearly half of Canadian hospitals have policies that are at least somewhat accommodating, with about a quarter of hospitals receiving top marks for having visiting policies that promote family presence and participation. Many leading hospitals have already adopted family presence policies in place of more traditional visiting hours, including Kingston General Hospital, Alberta Health Services South Campus and Providence Health Care in Vancouver, British Columbia. The family presence policy innovation is a practical step organizations can take to deliver more patient and family-centred care. Benefits of family presence include better informed assessments and care planning; lower readmission rates; fewer medication errors and improved medication adherence; maintaining cognitive function in seniors; fewer falls and other accidents; improved coordination of care; reduced lengths of stay and emergency department visits; decreased patient and family anxiety; improved organizational culture; and improved patient outcomes. "Patients are more comfortable, family members are less stressed, and emotional healing seems to be very positive," says Kathy Stewart, Patient Experience Advisor at Kingston General Hospital. "There's a real sense of collegiality and feeling that there's a team in place." This campaign is supported by leading healthcare organizations such as Accreditation Canada; B.C. Patient Safety & Quality Council; Canadian College of Health Leaders; Canada Health Infoway; Canadian Patient Safety Institute; Health Quality Council of Alberta; Imagine Project; Manitoba Institute for Patient Safety; Patients Canada; Patients for Patient Safety Canada; Registered Nurses' Association of Ontario; and the Saskatchewan Health Quality Council. Healthcare delivery organizations spanning the continuum of care – including hospitals, health authorities, long term care facilities and others – that are interested in adopting family presence policies are encouraged to take the Better Together pledge on CFHI's website. Pledging organizations will be recognized on the website and have the opportunity to become part of an online learning community to share strategies, challenges and successes. Pledging to the Better Together campaign consists of at least one of the following 1) A commitment at a healthcare leadership level to review their organization's current visiting hour policies and website with input from patients, families, clinicians and other staff, including those who have direct experience with 'visiting' policies; 2) A commitment to develop a family presence policy; and 3) A commitment to implement family presence policies and monitor impacts. The campaign is supporting healthcare organizations to make this change, providing free resources to hospitals to make the change and implement family presence policies. To learn more about the Better Together campaign and take the pledge, please visit http// 11:00:00 PM05/11/2015 6:52:20 PM458
Home Care Safety Falls Prevention Virtual Improvement Collaborative32568Safer Healthcare Now! Patient Safety News ​The Canadian Patient Safety Institute, Canadian Home Care Association and Canadian Foundation for Healthcare Improvement have launched a new pan-Canadian initiative to prevent falls in the home. More than one third of Canadians aged 65 or older experience a fall, with half of these falls resulting in hospitalization taking place in or around the home. Fall-related injuries are the leading cause of injury for seniors across all Canadian provinces and territories and account for over 85 percent of all injury-related hospitalizations. Direct health care costs from falls among seniors are estimated to be $1 billion every year. Teams from Winnipeg Regional Health Authority (MB), St. Elizabeth Health Care (ON), Canadian Red Cross, VHA Home HealthCare (ON) and Eastern Health (NL) have been accepted into the first wave of the Home Care Safety Falls Prevention Virtual Improvement Collaborative focused on fall prevention and injury reduction. Working with the three partner organizations, the teams from will work from November 2015 to mid-2016 toIdentify client outcomes for home care clients at risk for falls;Adapt quality improvement approaches to the home care environment;Build quality improvement capacity - including measurement capacity - in the home care sector;Identify evidence, tools and resources for spread across Canada; andEngage patients and families in falls risk assessment and prevention. The work by the partner organizations and teams in the first wave of the collaborative could lead to an expanded collaborative - open to more organizations that provide home care services - later in 2016.04/11/2015 11:00:00 PM04/11/2015 10:33:50 PM180

 Upcoming Events



Learning from the best: A webinar with the Patient Safety Champion Awards Finalists32607WebEx 6:00:00 PM02/12/2015 7:00:00 PMJoin us for an hour to offer our gratitude and have a conversation with the patients, families and organizations that have set a great example for everyone else to follow the winners and finalists of the 2015 Patient Safety Champion Awards. 12/11/2015 3:47:33 PM10
Call to Action for the 2015 Canadian SSI Prevention Audit 227WebEx 5:00:00 PM07/01/2016 6:00:00 PMBy participating in this first SSI Prevention Audit you will be part of an ongoing movement to measure the quality of care related to SSI prevention.31/08/2015 8:05:45 PM4
Become a Patient Safety Trainer Conference1932Edmonton, AB 12:00:00 AM27/01/2016 11:59:00 PMThe Canadian Patient Safety Institute (CPSI), in partnership with Alberta Health Services (AHS) are pleased to offer the Become a Patient Safety Trainer education conference, a high impact, comprehensive patient safety education program to members of the Integrated Quality Management team in the Edmonton zone.24/11/2015 8:41:45 PM9
2016 Canadian SSI Prevention Audit243 12:00:00 AM29/02/2016 11:59:00 PMBy participating in this first SSI Prevention Audit you will be part of an ongoing movement to measure the quality of care related to SSI prevention. Your participation will help contribute to the reduction of SSIs and deaths by reliably implementing ideal perioperative care for all surgical patients.31/08/2015 8:11:13 PM7
Early Bird Deadline: Canadian Patient Safety Officer Course 32576Ottawa, ON 12:00:00 AM15/02/2016 11:59:00 PMThe in-person course is delivered in Ottawa in a workshop format, where professionals will learn and become patient safety officers via a compressed 4-day curriculum delivered by foremost patient safety experts. The in-person course allows learners to have a dedicated time and space for an intensive learning experience focused on patient safety. Learners have an invaluable opportunity to network and concurrently learn from peers from across the country. 05/11/2015 6:45:48 PM3