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​Canadian Patient Safety Institute

Safe care....accepting no less


The Canadian Patient Safety Institute (CPSI) has over 10-years of experience in safety leadership and implementing programs to enhance safety in every part of the healthcare continuum.

A federally funded not-for-profit organization, CPSI offers products and programs focused on four priority areas: medication safety, surgical care safety, infection prevention and control, and home care safety. Its broad range of capabilities includes training safety officers, developing resources for frontline providers, and engaging with patients and their families.​


Our Programs​

 CPSI Latest News



Patient Safety Power Plays – October 201590676Patient Safety Power Plays Patient Safety News Gratitude makes sense of our past, brings peace for today, and creates a vision for tomorrow. Melody Beattie The season of giving thanks is an exciting time here at the Canadian Patient Safety Institute (CPSI). We are celebrating a veritable Octoberfest of achievements and events and it is my privilege to share these with you. The most important fact is that improvements in our healthcare system benefit all Canadians whether entering the system personally as patients or supporting friends and family. Last month I shared the launch of the annual, award-winning magazine, Hands in Healthcare, which appears each autumn to rave reviews. In keeping with our mandate of national collaboration, in January 2014, CPSI brought together key health sector partners to form a National Patient Safety Consortium. This September, we were extremely proud to announce the publication of the Never Events for Hospital Care in Canada report. Never events are patient safety incidents that result in serious patient harm or death and that are preventable using organizational checks and balances. Never events are not intended to reflect judgment, blame or provide a guarantee; rather, they represent a call-to-action to prevent their occurrence. The last week of October presents our annual events – Canadian Patient Safety Week, celebrated in facilities across Canada from the 26th to 30th, and Canada's Virtual Forum on Patient Safety and Quality Improvement, an exciting lineup of passionate patient safety experts sharing their ideas, which is broadcast worldwide from the 28th to the 30th. Register to participate and/or submit your healthcare video in our contest here CPSI - events I'd like to give my thanks to all those who dedicate a part of their lives to the patient safety journey. Where are you in your patient safety journey? I'd love to hear from you. Email me at Yours in patient safety, Chris Power01/10/2015 9:00:00 PM05/10/2015 5:34:03 PM195
Innovations in Patient Safety Education – 2015 Award recipients90016 The Patient Safety Education Program – Canada (PSEP – Canada) is pleased to recognize Prairie Mountain Health and Sunnybrook Health Sciences Centre as the 2015 recipients of the Innovations in Patient Safety Education Awards. "The Innovations in Patient Safety Education Awards provide an opportunity for healthcare organizations to share and be recognized for their work in patient safety education," says Joan Fernandez, Patient Safety Improvement Lead, Canadian Patient Safety Institute. "Award recipients are selected based on how their specific education initiatives, along with the use of the PSEP – Canada program, enhanced patient safety education in their organization and yielded leading practices that can be applied to other healthcare organizations across the country. Both organizations have embodied successes that are scalable and can be adapted elsewhere. Congratulations to the 2015 award recipients!" Power of One Award – Prairie Mountain Health Jennifer Newitt is a skilled educator who sees the opportunities in others to improve the safety of care. She became a PSEP – Canada certified Patient Safety Trainer in May 2012. For the past three years, Jennifer has supported the PSEP – Canada program for Prairie Mountain Health, a health region with almost 8,500 employees located in south western Manitoba. Jennifer Newitt​ As a Regional Clinical Educator for Prairie Mountain Health, Jennifer has incorporated the PSEP – Canada curriculum into a number of initiatives, including embedding PSEP – Canada content into Hand Hygiene Education for Nursing Skills Blitz Days; utilizing the medication safety content for Home Care medication education for Home Care Attendants; helping educator colleagues to embed PSEP – Canada curriculum into their education sessions when and where possible/appropriate; leading sessions as an instructor for the regional PSEP Patient Safety Ambassador course; and working as part of a group to establish regional intranet access for the Prairie Mountain Health Educators and Patient Safety Ambassadors for PSEP – Canada, and local program content developed from PSEP – Canada materials. "Jennifer's positive attitude and enthusiasm truly embody the attributes of the ideal PSEP – Canada educator," says Kristi Chorney, Regional Manager of Patient Safety, Quality and Risk, Prairie Mountain Health. "Jennifer is willing to take risks and try various approaches such as team discussions, participation and activities in her work. Her desire to improve and her keen interest in patient safety have been key to our success in implementing the PSEP – Canada curriculum across the region." "Receiving the Power of One Award is truly an honour," says Jennifer Newitt. "This is really a team win that recognizes the work of the entire Quality Patient Safety and Risk team to advance patient safety education throughout Prairie Mountain Health." Power of an Organization Award – Sunnybrook Health Sciences Centre The Sunnybrook iLead Quality & Patient Safety Program helps to equip and motivate frontline staff of all professions to engage in effective quality and patient safety improvement activities. Sunnybrook has developed two certificate programs (fundamental and advanced) that focus on quality improvement methods, measurement, systems thinking, human factors, change management, Lean, FMEA, Root Cause Analysis and other essential patient safety science practices. Themes of teamwork and communication, interprofessionalism, safety culture and patient/family engagement are interwoven throughout the entire curriculum. The PSEP – Canada curriculum, particularly the interactive teaching methods, videos, and exercises, was used to substantially enhance the materials that were developed in the pilot year of the program. The PSEP – Canada curriculum provided an innovative set of multi-media tools and exercises that had not traditionally been used, to bring the eductional sessions to the next level for learners. The objective of the iLead Program is to establish a critical mass of frontline staff across clinical and non-clinical areas to improve the quality and safety of the services, and to involve participants in hospital-wide quality and patient safety strategies. The innovative approach of the iLead Program provides practical supports to help participants achieve real improvements, including just-in-time coaching to ensure projects set off in the right direction, standard tools to ensure all staff are speaking the same improvement language and using the same processes, and access to the iLead Data Portal to enhance the measurement and tracking of improvements. Participants have supported many improvement projects, applying the tools and skills learned in the iLead Program; examples include decreasing identification errors in the operating room; increasing availability of ambulance reports in the ED for better diagnosis and treatment; enhancing accuracy of jaundice monitoring processes to improve treatment of and reduce readmissions for jaundice; and Improving accuracy of orders for ultrasound testing for high-risk mothers. To date, Sunnybrook has delivered 30 certificate courses, with 383 iLead Certificate Program enrollees (fundamental and advanced). The 17 graduates from the Fundamentals Certificate Program have developed 10 standard support tools and engaged in 20 hours of project consultations. There are more than 400 users of the iLead Data Portal, which contains 33 quality and safety indicators for tracking improvements. In addition, there have been some 13,361 hits on the iLead website. The iLead program has also developed partnerships with the Sunnybrook Leadership Institute to align with their existing programs and priorities. They have also collaborated with leaders in the Interprofessional Practice department to provide additional training to more than 500 interprofessional champions responsible for implementing quality and safety priorities for the interprofessional practice group, which are also key priorities for the organization overall. "We are so honoured and excited to be recognized for the Power of an Organization Award," says Brigette Hales, Director, Quality & Patient Safety. "The award recognizes all the people at Sunnybrook who may not necessarily have a formal role in quality or patient safety, but who are committed to make things better to improve the patient experience and their outcomes." "The key to our success with the iLead program is that you need willing participants. It is about more than just our faculty learning about how to use storytelling,or how to incorporate some of the examples from PSEP – Canada to help deliver the content. We have an enormous group of enthusiastic learners, who come to the courses, without dedicated time to go back to their units and apply what they have learned. These are frontline clinicians who are crazy busy, but still see an opportunity to make something better, and want to learn more about how to do that. It is great to be able to have a resource to give them that provides the tools, skills and teaching to go out and do it." Click here for more information on the PSEP – Canada Innovations in Patient Safety Education Awards. An educational webinar is being planned for later this fall to highlight the work of the award recipients. Watch the CPSI website for more details. (Left to Right) Nicole D'Angelo, Shamena Maharaj, Guna Budrevics, Tracey DasGupta, Brigette Hales, and Chaitali Desai (Absent Ru Taggar, Beth O'Leary, AJ Lopez, Cathy Lemieux, and Courtney Miller)29/09/2015 5:00:00 PM29/09/2015 5:44:22 PM324
Partnering with patients and families in making care safer49 ​Patients for Patient Safety Canada (PFPSC) members continue to build their capacity and the capacity of other patient advisors to make care safer by advancing the patient's voice across the healthcare continuum. Last year, the Canadian Patient Safety Institute commissioned an independent evaluation to assess how the effectiveness and efficiency of PFPSC can be improved and what impact the program has made. The information gathered was used to inform the direction and operations of PFPSC and has served as a useful resource for similar patient-led programs and/or patient engagement policies. For more information on the independent evaluation, visit A copy of the independent evaluation can be obtained by emailing At a webinar held on July 24, 2015, some 70 patient safety champions discussed ways to increase the impact of the partnership with patients/families in making care safer. The findings from the independent evaluation were highlighted during the webinar and used as a springboard for further discussion. This interactive discussion shared tips for providers looking to include the patient's voice in their work; and tips for patients and families who are taking on this consultancy role. The participants encouraged healthcare organizations to think of patient engagement as a part of normal operations, not a one-time activity. Some suggestions provided include involving patients meaningfully and effectively by recruiting the right patient for the right group; clarifying how patients will contribute to outcomes and goals; engaging patients/families from the beginning of the project; listening with an open mind and being respectful in your dialogue; allocating appropriate resources to support the partnership; supporting patients and families to tell their story; and compensating fairly and covering expenses for the individual's time. Click here to download a tip sheet developed from the webinar discussion.27/09/2015 6:00:00 PM28/09/2015 5:52:51 PM117
November is Fall Prevention Month15108Patient Safety NewsNovember is Fall Prevention Month "It takes a community to prevent a fall; we all have a role to play" Falls are the leading cause of injury among older Canadians 20 to 30 per cent of seniors experience one or more falls each year. Falls are the cause of 85 per cent of hospitalizations for Canadian seniors. The average Canadian senior stays in hospital 10 days longer for falls than for any other cause. The cost to treat injuries from falls, is over $2 billion annually in direct healthcare costs. The Ontario Injury Prevention Resource Centre (OIPRC) has put together a plethora of resources to help promote Fall Prevention Month. The toolkit includes suggestions for quick and simple activities; promotional materials (logo, sample media releases, social media guide, etc.); the most-up-to-date fall statistics and infographics; information such as handouts, links and self-assessments for clients and caregivers; practitioner resources; evidence-informed and evaluated programs and interventions; and simple surveys to evaluate and track fall initiatives in your organization. Click here to download the toolkit free-of-charge. The toolkit also includes links to publications available in French, Chinese, Korean, Polish, Russian, Serbian-Croatian, Spanish, Urdu, Vietnamese, and for First Nations communities. Visit for more information on Fall Prevention Month. Check back often, as additional resources will be added in the coming weeks.25/09/2015 10:00:00 PM25/09/2015 10:08:12 PM222
Funding feasibility studies that lead to improved care for frail elderly Canadians15007Patient Safety News The Technology Evaluation in Elderly Network (TVN) is inviting researchers and their teams to participate in the third Catalyst Grant Program competition. The Catalyst Grant Program supports scalable research studies including pilot studies, feasibility studies, translational studies, and novel and innovative approaches aligned with TVN research priorities and themes. Successful Catalyst projects may be suitable for future larger scale TVN funding opportunities. The Catalyst Grant Program funds projects of up to one year in length and up to $100,000 (or possibly up to $150,000 for projects of exceptional merit.) Proponents must secure and demonstrate proof of 50 per cent funding match for this competition. TVN is Canada's network for frail elderly care solutions. Funded in part by the Government of Canada through the Networks of Centres of Excellence, they partner with healthcare providers, universities, the private sector and community agencies to support research, study medical technologies, share knowledge and train care professionals to improve frail elderly care practices and outcomes across all settings of care. Recognizing that frail elderly Canadians may be nearing the end of life, TVN is dedicated to their advance care planning and end-of-life care. Researchers should visit the TVN website to review eligibility requirements and application guidelines. 17/09/2015 5:00:00 PM17/09/2015 4:30:34 PM272

 Upcoming Events



Child Health 'Solutions' pour la santé de nos enfants24809Hilton Quebec Hotel & Quebec City Convention Centre 2:00:00 PM20/10/2015 10:00:00 PMThis event is hosted by The Canadian Association of Paediatric Health Centres This year’s conference theme Child Health <<Solutions>> pour la santé de nos enfants is based on our collective passion, vision and goals to provide and ensure the very best healthcare for our infants, children, youth and families. The CAPHC Annual Conference is the largest annual meeting of the child and youth healthcare provider community in Canada. The Conference engages a broad stakeholder group that includes Hospital CEOs, Chief Financial Officers, Senior Administrators, Physicians, Clinical Directors, Multidisciplinary Practitioners, Policy Makers, Researchers, Families, Youth and many others.08/10/2015 4:29:21 PM45
44th Annual Scientific and Educational Meeting - Canadian Association on Gerentology24566Calgary, AB 2:00:00 PM25/10/2015 10:00:00 PMHosted by University of Calgary Faculty of Social Work01/09/2015 3:27:51 PM54
Canadian Patient Safety Week24576 12:00:00 AM30/10/2015 11:59:00 PM Canadian Patient Safety Week is a time to highlight and celebrate the great work being done across the country in patient safety. This year, Canadian Patient Safety Week will be celebrated October 26th – 30th.01/09/2015 8:34:38 PM14
National HI eSafety Summit15102Bernard Snell Hall, University of Alberta Hospital, Edmonton 2:00:00 PM27/10/2015 10:00:00 PMThis event is hosted byCOACH, Alberta Health Services and Alberta Health 25/09/2015 8:09:41 PM11
Canada’s Forum on Patient Safety and Quality Improvement24577http://www.asklistentalk.ca28/10/2015 12:00:00 AM30/10/2015 11:59:00 PMRegistration now open for Canada’s Virtual Forum on Patient Safety and Quality Improvement (October 28 – 30, 2015). There are two ways to participateWatch virtually from anywhere in the world, orJoin us in person in Edmonton, Alberta.01/09/2015 8:35:16 PM14